I highly recommend this company. Great customer service, very knowledgeable about dryer vent cleaning and very clear on what services they will perform and what they can do. I thought their services were reasonably priced as well. Very happy and will be using them again in the future. The long background story as to WHY I gave this review is below...
I have a 650 sq. ft condo and every two years the association requires that the dryer vents be cleaned and inspected. My dryer is in the middle of the unit and there is about a 15 ft run from the back of the dryer to the vent outside, as well as 2-3 turns within the run. The association recommends a company (NOT Scrub-a-Duct), which we have used every year, to come out for $75 to clean it. They have been telling us for several years that they thought the dryer was blowing lower than it should be, and that they "suspected" there was a disconnect in the vent somewhere which could be causing it to blow lower. They have told us in the past that they only way they fix it is by cutting holes in the sheetrock to find the disconnect and then they can fix it. But they had no way to identify exactly WHERE the separation was and then after they rip apart your sheetrock, they do not fix it. And they charge around $400-$600 to do it. At my most recent inspection, the tech said "there is a disconnect. Failed inspection. Fire hazard." However, he had NO WAY to actually prove there was a disconnect, despite the fact that he actually wrote it on my receipt.
Next, my husband rented a camera to inspect the inside of the vent himself and saw there was no disconnect. Obviously, we are not licensed in this field and so we wanted to get a reputable, licensed company to come in and use their camera and prove that there was in fact no separation in our duct. Scrub-a-Duct was the first company I found online when I searched a dryer vent company that actually uses a camera to inspect the vents. I called right away and spoke with George, who later told me he was the GM. He was so friendly and helpful on the phone. He was very willing to listen as I explained to him my long story and what I needed. It was refreshing that he was willing to have a conversation with me and he was not at all condescending. He explained to me their pricing structure for a standard vent cleaning (only $85) but we probably didn't need that since we had just had it. He then explained that all of their trucks are equipped with cameras so they can inspect the inside of the vent and actually show you exactly what they see. He told me they charge $100 per hour when using the camera, which was fine for me. He also explained that they use an infrared sensor to detect where a separation might be so they can identify exactly where a problem is and then fix it. Considering what the previous company had told me, this was a huge relief!!
After our conversation, he had Michele in their office call me back to schedule an appointment, which I was able to do within two weeks. On the scheduled date, I got a call from George giving us a heads up that he would be there even earlier than our scheduled window (which by the way they schedule in 1 hour increments - some places give 2-4 hr windows which is annoying). My husband was there to meet George and said he was great to work with. He inspected the vent with camera and showed us what he saw. He confirmed that there is no separation in the vent and that everything looked fine. He also told my husband about a neat way that they can address a hole that is left in the sheetrock after they make a repair if needed. He said they can place a faux register over the hole (instead of leaving a hole in the sheetrock when they are done) and this is also helpful if the cut is made at an elbow because then they have easy access to that same point if needed in the future.
Needless to say, I am very happy with the service provided by Scrub-A-Duct and when I need to get a vent cleaning/inspection every two years, I will be calling them, instead of the company that my association recommends. I even recommend that my association consider using this company in the future!!! Thank you George for your help and being so great to work with!! read more