1. Screen It Kona

0

Kailua Kona, HI

Screen It Kona

5.0 (2 reviews)
Open • 8:00 am - 4:00 pm

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3 years ago

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6 years ago

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Tradewind Hawaii - Tradewinds of Hawaii...what a great company

Tradewind Hawaii

(19 reviews)

I could not be happier about my service with Brian and Tradewind Hawaii. What a pleasure to work…read morewith a company that is so professional, responsible, and responsive. As a previous reviewer states and I agree, they go far above and beyond when it comes to customer care. My experience is Brian did what he said he would do. He and his men showed up when they said they would show up. I find him responsive in a timely manner to my emails and numerous questions. If I could give more stars I would. Great service. The garage door was just installed, and it looks nice and is soo quiet.

my gate remote sensor broke just before me leaving island for a month and guest coming to housesit…read more I looked for Liftmaster 850 locally and found this company and called them. I was transferred to a woman named Clair and I explained to her that today was I needed the item before Friday, which gave them 10 days to get the item to me. She took my home address and sent me an invoice and I paid it. The item is just $44, they wanted $169 with tax. I paid thinking they will fedex or UPS me from the island, Clair emailed me that she will email me the tracking number asap. Days past, I did a follow up call and Clair tells me it will at Kona store in two days. I called her trying to find out exactly when it's getting to me and/or if doesn't arrive on time can I get a refun? she tells me we don't refund special order product. Another day passed by and it's Thursday now I looked to see if any parcel was priority mailed to me on USPA app and nothin! So I wrote to her and reminded her that I didn't get it nor do I have tracking number tellin me it will arrive on Friday. In response Clair wrote back "it got sent to their store instead to me but since I have an attitude she will refund me", no sorry it's late or we can still get it to you or any other customer service response. I am a senior citizen and I felt it was very rude of her to pen such words, when all the while I was just trying to find out the when will get the item that I paid three times more for to get is less than ten day. I believe service to customers brings prosperity to a business. Hopefully I was able to shine some light on this business's customer service attitud. aloha

Screen It Kona - windowsinstallation - Updated October 2026

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