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Scotwest Credit Union

5.0 (1 review)
Closed • Closed

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15 years ago

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The Royal Bank of Scotland

The Royal Bank of Scotland

(8 reviews)

Byres Road, West End

The opening hours are pretty limited and the branch is usually busy, especially around lunch time,…read morebut they're pretty good at dealing with their customers quickly. These days they usually have two desks open and one additional member of staff working through the line of people to see if anyone could use the automatic paying in machine to avoid keeping a desk busy. Staff don't always know what to do with less common banking requests (for example, when account types change) but they can usually find you an advisor who does know what they're doing, or can make you an appointment if necessary. Unfortunately the process for making such appointments is pretty slow, otherwise I'd be inclined to give an extra star. Providing comfy seats and tablets for online banking is a nice touch. I just wish they were open a little bit later.

I'm not sure how much I Iove this bank. It's a bank. As soon as I've handed over my SSFRS…read moreresponsibilities I'm probably not going to be stepping into this branch again. Since the recent refurb it's a little difficult to navigate although the cash machine area does look a lot snazzier. The staff remain relatively friendly, but the opening times are terrible for being in such a central, busy location. Due to the awkward opening times, it's often very busy, and lines don't move too quickly. It's a bank, and it does what it needs to do, but there is so much room for improvement here!

Scotwest Credit Union - banks - Updated May 2026

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