Spoke to Benjamin in the branch re my account. He was excellent and went out his way to help me…read more His extensive expertise sorted out any questions I had immediately. First class service and the reason I have had my account with them for decades. First class!!

This branch of the Royal Bank of Scotland is located on Sauchiehall Street, on the corner of West…read moreNile Street and next door to Schuh. It's a fairly small branch, and its cash machines are generally mobbed, especially during busy shopping times like Saturday afternoons and Thursday evenings. I think that people tend to forget that there's a Lloyds around the corner and a Bank of Scotland one block along the road. I went in ehre to open up my graduate account, since their overdraft terms are a lot more reasonable than those at my previous student bank, HSBC. It didn't take long to set up and the teller was very helpful. The bank itself as a means for withdrawing money, depositing cheques, and other routine things seems to be pretty good in general. The queues can be pretty long but since it's small there are only so many people you can cram in at once. Pretty much all you could ever want or need from a city centre bank branch.

This bank on Dumbarton Road used to be an Abbey National - but since being bought out by the…read moreSpanish banking giant, they've now changed their name to Santander. I wandered into this (very warm it has to be said) bank one late afternoon, with a vague idea of picking up some information about bank accounts. I'd gone into the nameless bank a few doors up just before this - wanting to talk to someone about opening an account - and has left sorely disappointed with the service I received. This was not the case in this Santander branch, though. Within about three minutes of walking in the door I was sat down in a booth with a knowledgeable lady offering me chocolates. She answered all my questions and filled in an application form for me all in about twenty minutes. Perfect.

Went in to the Byres road branch - one nearest to the Hill head subway - got an excellent service…read moreand came out feeling that other banks need to learn from this branch alone! - esp HSBC

They just keep being nice to me... stop is guys, stop it…read more Kicking about in the city with a mind full of banking type tasks to do, you'll find me in a state of brain fog, avoiding buses, bumping into folks and generally muttering things like: 'Where does it go? How much? Do I have a pen?' These dudes almost make it simple: Make an appointment with these dudes, turn up, get taken on time and with a smile... can you ask for more? If you bank with these guys, they just make it simple. Easy.

In the small area where l grew up there was only two banks that you could go to The bank of…read morescotland or the royal bank, and most family's would stay loyal to a particular bank and to switch or move to another was not common. I banked with the bank of Scotland for over 30+ years ever since l was a kid, it was a sad day to move to a rival. The co-operative bank may not offer more interest than most places, but they sure make up with the personal touch, with most staff not even looking like bankers, with many of the staff remembering clients by first name, here l feel I'm not just a number. Definitely a bank worthy of 5 stars.

When is a bank not a bank?…read more When it's a coffee shop, cinema and general hang out spot. Well that is what virgin money are striving for. The new boys on the plot have taken a different approach to the world of personal banking in addition to the standard bank services that are offered they have taken visiting the bank to a whole new level. Attached to the bank is a members lounge where any bank customer can visit with a guest if they desire. They have WiFi, ipads, iMacs, coffee machines, a cinema and even a mini library all be it filled with Richard Branson's books. The staff are amazing and treat the whole thing as an experience for the customer rather than just banking. It is worth opening an account with virgin just to get access to their lounges let alone the banking services which so far have been great too.

Virgin Money has greatly improved, As soon as I am of age I will be opening my current account…read more Alot more polite and the accounts have no hidden charges. I really want to show my mates this place's lounge as it's amazing

I hear you asking. Why are you reviewing a bank? Don't we have one on every street corner? Well,…read moreyes. We do have a bank on every street corner - but not a Natwest. Being an English girl in Glasgow basically boils down to not being able to find my bank on any of the high streets. In fact - there's really only one branch of Natwest in the who of Glasgow, and it's this one. It's a little bit of a way out of the main shopping drags in town. It's closest to Sauchiehall Street, but even from there you'll have to make a twisty-turney-uphill trek to find it. Once you're outside this branch, though, you'll find yourself in a lovely open square, the kind that posh people live in that has a lovely park/garden in the middle. On a sunny day, this isn't a bad place to spend a few minutes (and you'll probably need to in order to work out how to get back to where you came from). Even though it's completely out of the way and not at all convenient - thankfully this means that I have yet to see this branch be busy. Every cloud and all that.

Been using this branch for years ....sadly no wheechair access and they can't put a ramp in due to…read morelack of space and it heing a listed building! Only downside in recent times is the clueless newer staff members who seem to think they are better than everyone else I'll be glad when this bank closes as at present its useless

I have to point out here, I'm not a Bank of Scotland customer - I merely use the cash machines, and…read morethen leave. On several occasions however, I have been greeted at the door by a jolly member of staff and then ushered towards a queue all the while I try to explain "No...I'm just here to use them...the... cash machines! I just want to use the indoor cash machine because it's raining cats and dogs outside! Cash machines! I don't need to stand in the bank teller queue!" Friendly? yes. Helpful? yes. Annoyingly so? yes.

This branch of Bank of Scotland has been renovated recently. The layout is still slightly odd, with…read morecash machines and other automated machines to the right as you walk in, one desk right ahead of you and more discs around the corner to the left. However, there are usually staff on hand to direct you to the right place if you look a bit lost. The indoor cash machine is handy when it's (or when there's a long queue of people outside). For other things I've always been served fairly quickly and the staff are very helpful and friendly. I suspect that there can be a bit of a wait at peak times but so far I've found it better than branches of other banks I've used on Byres Road.

This branch is located at the rear end of the Sauchiehall Street Centre in Glasgow. It is for…read morebusiness users and is the only branch in the centre of Glasgow that will accept business transactions. It is easy to miss as you have to climb a flight of stairs to get to it. There is lift access as well. The branch is quite big inside and there are plenty of staff, all of which seem helpful. It's not that convenient for everyone however as I am not at this part of town very often and I find myself waiting to get back to the outskirts before doing my banking. There is a car park within the centre, however, you have to pay for this facility.

This charity shop sell mostly vintage furniture from the 1920s throught to the 1960s. They also…read moresell books, crockery and some clothing items. The shop is not laid out well, and could be cleaner. The books and crockery are reasonably priced, but the furniture is far too expensive for what it is and the state of it. The staff are friendly and doing a good job but the goods are overall overpriced.

The opening hours are pretty limited and the branch is usually busy, especially around lunch time,…read morebut they're pretty good at dealing with their customers quickly. These days they usually have two desks open and one additional member of staff working through the line of people to see if anyone could use the automatic paying in machine to avoid keeping a desk busy. Staff don't always know what to do with less common banking requests (for example, when account types change) but they can usually find you an advisor who does know what they're doing, or can make you an appointment if necessary. Unfortunately the process for making such appointments is pretty slow, otherwise I'd be inclined to give an extra star. Providing comfy seats and tablets for online banking is a nice touch. I just wish they were open a little bit later.

I'm not sure how much I Iove this bank. It's a bank. As soon as I've handed over my SSFRS…read moreresponsibilities I'm probably not going to be stepping into this branch again. Since the recent refurb it's a little difficult to navigate although the cash machine area does look a lot snazzier. The staff remain relatively friendly, but the opening times are terrible for being in such a central, busy location. Due to the awkward opening times, it's often very busy, and lines don't move too quickly. It's a bank, and it does what it needs to do, but there is so much room for improvement here!

I had some business I needed to take care of at the bank, and instead of heading all the way to…read morePartick where I usually do my banking, I decided that since I was in the area, I'd stop in here. This branch seems to be less busy when I go in, compared to the Partick branch which always has a line out the door. Since changing over to TSB a while back, the whole inside of this place has had an overhaul and is bright and airy with loads of blue and white in the ads. I've never had a problem at any of the branches, TSB really has been the best bank I've ever banked with (American banks included) and I would recommend them to anyone! The staff have always been helpful and if you need to call in to their help line, again, the phone staff is always helpful and get you off and running. Bravo TSB for being the bank I count on!

This is a bank is little bigger than a hold in the wall, thus acts like a miniature Lloyds. Sadly,…read morethe cuteness of its mini-ness quickly wears off. It's often particularly busy (always good) but seems to have the slowest customers in the world; pensioners, yummy mummy's with their screeching kids and people incapable of understanding the dynamics of queueing or able to complete their request slip BEFORE reaching the service counter. Perhaps, as a consequence of the catering to the slowest customers in the banking world, the staff have followed suit. As the staff are also unbelievably slow and lacking friendliness. However, if you are a Lloyds customer - like me - and in fairly urgent need of banking services then it's worth while utilising the most convenient branch.