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    Virgin Money

    4.5 (2 reviews)
    Closed 9:30 am - 5:00 pm

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    11 years ago

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    11 years ago

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    Bank of Scotland

    Bank of Scotland

    (2 reviews)

    City Centre, Sauchiehall Street

    Now, I personally don't have an account in here but I have been in this branch frequently due to my…read moreprevious employment in Buchanan Galleries. Don't be fooled, this does not mean that I've only encountered the business section of this branch. In fact, more often that not I was sent down here on a mission by my manager at the time to pay money into her account to cover bills. It's due to these occasions in particular, that I have found this bank to be preferable to my own. The staff have been friendly, helpful and did not seemed to bothered by the fact that I was playing about with an account that wasn't mine. Meanwhile, the service was unbelievably fast, even during the busier times such as lunchtime and/or Saturdays. This brings us onto the opening hours. This was one of the first venues where late night and weekend opening was piloted. It must have proved popular as this now seemed to have been adopted by other branches and indeed banks. In addition to all this, the branch was always clean, airy and clutter free. All you want from a bank - apart from more money.

    I've been a Bank of Scotland customer for over 30 years and only since the recession that l have…read moretaken a dislike to them. Once you visit a Bank of Scotland branch they may call you to do a survey on their staff, how can a bank get so low to to be harassing their own staff then to harass customers to a performance review on the employee, l would normally understand this but as l went to the bank three times last week l received four calls one lasted an hour as they hadn't put the receiver down.

    HSBC

    HSBC

    (3 reviews)

    Buchanan Street, City Centre

    The worst ever bank in Glasgow, majority of the staff- especially a lady who currently helps with…read morethe pay-in machines and I think is either of PakistanI or Arabic background - are quite rude and unprofessional.

    When the recession just started all I wanted was all my hard earned money out the bank of Scotland…read moreand transferred anywhere with the exception of Iceland. I went to the HSBC and spoke to an adviser and was so impressed by the patter they gave. I was advised to move to what was called HSBC Premiere this is a different section of the bank where you are given a personal manager to to take care of your funds and financial needs. The issues that l had with the HSBC was that every time that l went to use the card it got rejected, not through lack of funds but due to the bank thinking that purchases l was making was out of character, l would understand if l was trying to transfer money to Nigeria or gambling I would consider that out of character but all I was doing was a food shop. Their customer services number is a premium rate number and expensive to call with nearly all the customer service agents speaking hardly any English and so l kept asking them to repeat what they where trying to say, in the end l had to walk into the branch to sort it out. In the end the customer service & card issues made me move back to the Bank of Scotland. Question: would you recommend the HSBC Answer: A big No

    Virgin Money - banks - Updated May 2026

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