This is my branch of Royal Bank of Scotland and I have been attending this branch for over a…read moredecade. It is a small branch but has three desks and waiting time is never over five minutes. The branch itself was redecorated just over a year ago so it's interiors are clean and modern and the staff haven't changed much over the past decade. They are extremely helpful and polite.

Spoke to Benjamin in the branch re my account. He was excellent and went out his way to help me…read more His extensive expertise sorted out any questions I had immediately. First class service and the reason I have had my account with them for decades. First class!!

This branch of the Royal Bank of Scotland is located on Sauchiehall Street, on the corner of West…read moreNile Street and next door to Schuh. It's a fairly small branch, and its cash machines are generally mobbed, especially during busy shopping times like Saturday afternoons and Thursday evenings. I think that people tend to forget that there's a Lloyds around the corner and a Bank of Scotland one block along the road. I went in ehre to open up my graduate account, since their overdraft terms are a lot more reasonable than those at my previous student bank, HSBC. It didn't take long to set up and the teller was very helpful. The bank itself as a means for withdrawing money, depositing cheques, and other routine things seems to be pretty good in general. The queues can be pretty long but since it's small there are only so many people you can cram in at once. Pretty much all you could ever want or need from a city centre bank branch.

Every branch of The Royal Bank seems to work in similar ways. Staff are efficient, friendly and…read morehelpful even if they are seconded from another branch. Queues usually go down quickly and there is a Quick pay option for those who can't wait. Customer Service is very important to the staff who will do all they can to sort out problems. Surroundings are kept clean and tidy and are comfortable. Free information leaflets are available about accounts and other options.

I had to pay money into someone's account today. I'm with Bank of Scotland myself, they are with…read more This bank. I was confused because of the whole Lloyds and TSB split. If I'm correct, they said they still own some of Lloyds. So I could pay in here. It's right across from the big post office. Unlike most of the banks, like my bank, who have loads of tills with no one on them and huge queues, this bank had staff on every till point, it it was moving fast. The guy to right of the entrance was very helpful, as I was scared I might pay money into the wrong account, as the bank split had me confused. The staff on the desks were different age groups. That was nice to see, as the young are getting the chance to come through and shine, and they were polite. The bank looks really nice inside. Very clean. Not one fault:)

This is the branch I visit the most, mostly due to the location. Obviously given where it is it…read morewill always be a long wait in the cashiers. The reception area seems a little unorganised. One thing that strikes me as a bit worrying is that I opened up a loan in this branch after only entering my pin number. Pin fraud does happen and it worries me that I was able to do this so easily. I worked for a seperate banking company and we wouldn't discuss anything about someone's account without doing a proper ID check on them.

As far as banks go this one is as good as the next but the outstanding thing it had going for it in…read morethe few times I have used it is very, very friendly staff. There never seems to be long queues which is always an advantage and there is always lots of tellers on so even when it does get very busy you are still dealt with quickly.

Comfortable and friendly is how I would describe the atmosphere in RBS Motherwell. The staff are…read morealways helpful not just to customers but to each other too. The service is fast and efficient with the option of using the Quick Pay In service. There is plenty of room for wheelchair users and buggies, and when I go in there don't seem to be huge queues. Any queries are dealt with in the branch and I don't have to phone or go online to have them dealt with.

I had some business I needed to take care of at the bank, and instead of heading all the way to…read morePartick where I usually do my banking, I decided that since I was in the area, I'd stop in here. This branch seems to be less busy when I go in, compared to the Partick branch which always has a line out the door. Since changing over to TSB a while back, the whole inside of this place has had an overhaul and is bright and airy with loads of blue and white in the ads. I've never had a problem at any of the branches, TSB really has been the best bank I've ever banked with (American banks included) and I would recommend them to anyone! The staff have always been helpful and if you need to call in to their help line, again, the phone staff is always helpful and get you off and running. Bravo TSB for being the bank I count on!

This is a bank is little bigger than a hold in the wall, thus acts like a miniature Lloyds. Sadly,…read morethe cuteness of its mini-ness quickly wears off. It's often particularly busy (always good) but seems to have the slowest customers in the world; pensioners, yummy mummy's with their screeching kids and people incapable of understanding the dynamics of queueing or able to complete their request slip BEFORE reaching the service counter. Perhaps, as a consequence of the catering to the slowest customers in the banking world, the staff have followed suit. As the staff are also unbelievably slow and lacking friendliness. However, if you are a Lloyds customer - like me - and in fairly urgent need of banking services then it's worth while utilising the most convenient branch.

I have to point out here, I'm not a Bank of Scotland customer - I merely use the cash machines, and…read morethen leave. On several occasions however, I have been greeted at the door by a jolly member of staff and then ushered towards a queue all the while I try to explain "No...I'm just here to use them...the... cash machines! I just want to use the indoor cash machine because it's raining cats and dogs outside! Cash machines! I don't need to stand in the bank teller queue!" Friendly? yes. Helpful? yes. Annoyingly so? yes.

This branch of Bank of Scotland has been renovated recently. The layout is still slightly odd, with…read morecash machines and other automated machines to the right as you walk in, one desk right ahead of you and more discs around the corner to the left. However, there are usually staff on hand to direct you to the right place if you look a bit lost. The indoor cash machine is handy when it's (or when there's a long queue of people outside). For other things I've always been served fairly quickly and the staff are very helpful and friendly. I suspect that there can be a bit of a wait at peak times but so far I've found it better than branches of other banks I've used on Byres Road.

This is my branch, and so I am in here quite often…read more It's clean and tidy inside, with a comfy seating area and a reception desk facing you when you walk inside. There are a few ATM's in here as well which I like, opting for an indoor cash withdrawal wherever possible (I watch the news too much to trust people). The staff are friendly with a few in particular being super chatty whenever I am in here.

The banks have been a fairly common target for the boo-boys of late, with the big bonuses, the…read moregross mismanagement, and the fact that they nearly lost all of our money whilst simualtaneously bringing the country to it's knees, all making people just that bit less welcoming to their friendly local bank However, despite a recent infuriating mix up when HBOS mistakenly thought my card had been stolen, I can't have any complaints about them. This impressively big branch is open till 6, queues move quickly, and HBOS let me have an interest free overdraft when they could have been charging me for it. Even their telephone banking is good, as you're never kept waiting long at all. One word of warning at this branch especially. If you're male, you WILL find that in here a short skirted girl will try and sell you insurance or a credit card. If you're a girl you'll probably find a chisel-jawed male worker giving you the same spiel. They're not pushy or anything though, so it barely even registers as an annoyance.