Brought my 2012 X5 in about 2 months ago, took a week for them to "fix it" it was $500 and I…read morecouldn't even take it down the street before I needed to turn around. Boom, 2 weeks later I have it back, this time $700 just for it to make the same noise brought it in for after 10 mins of driving, until finally he takes my engine out and finds what I told Randy what I thought it was, a PVC valve, he does that then tells me my engine is blown and it's 30k?? Do not go here

They've always been good at explaining and showing us what is wrong and what needs done.read more

Came here once to have some basic car maintenance done on it.. Let's put it in2 very easy words…read more. NOTHING was put back together right inside the engine, the liquids ran out & all over, & it wasn't cheap.. Then again, the day after I drove 90 miles out of town (after they rechecked everything again) . On my way back to Mason City, my engine blew up. Was not repairable at all!! I was stranded in the freezing cold weather/inside of my car with my 2 little girls to wait hours on end for a tow truck... My car was in great shape b4 we went there.. Not 1 apology said, not 1 word of help came from anybody inside that shop They told me "that's too bad"!! Do not go there unless you are loaded financially & want to see the car you drive now, crap out..

Thursday, Dec. 17 I called Cresswell Auto Repair inquiring about tires due to having a flat. I tell…read morehim that I have Cooper tires and give him the numbers he needed to have 2 ready for install the next day. The tires took only about a hour to replace and I paid and only noticed the amount due on receipt. On my way home, I looked at the receipt again and noticed that the words - Tiger Paw- were on the receipt and not Cooper, the brand that Craig and I had discussed on the phone the day before. I immediately called him and asked what happened. His excuse was - "I've never heard of Cooper Tires and I have no idea where I would even buy them." After over 10 years of going to Cresswell Auto Repair, I am done. I tell everyone about how honest he is and in reality he is a liar. I will never go back there. He deceived me and sold me tires that I did not ask for, after assuring that he would have the Cooper ones the next day.

The ladies at the front desk are amazing! Theyre polite and precise, telling you exactly what the…read moreproblem is and fix it! Service was quick and thorough with a detailed printout of what was done. They even had a little goody bag for me to take home. Will be contacting them for all my future vehicle needs!

Serviced my transmission and serpentine belt, great customer service and flexible to my scheduling…read more Highly recommend their full inspection services as their database tracking makes follow up appointments a breeze.

I would like to congratulate these guys for providing the worst service I have ever received in my…read morelife. Brought my car in to have the muffler repaired in which they did a great job on. Was then told I needed some other work done which was new gaskets, plugs, wires and a control arm for my front right wheel. I asked if it was OK to drive in which stated it should be fine in the mean time until I get some extra cash. Stalled on the highway the next day. Took it back, They wanted $500 for a new distributor put in. I wanted to pick up my car have it towed to my house and replace the distributor myself. Called on a Friday was told my car was in pieces and agreed to wait an extra day to come pick up. Come Saturday they are closed. Called back Monday and my car is still in pieces. He then explained it would be around 45 min to get back together. Took it home, Installed new distributor and still no start. Spent days trying to figure out what it could be. Finally broke down and bought a new car. Sold my old car for scrap to a person who then tells me it was not starting because there was missing spark plug and runs fine now. Why was my car missing a spark plug when I got it back? I have no words for the level of frustration this business has provided for me.

I needed rear shocks replaced on my vehicle, a different shop told me I needed the coil springs…read morereplaced as well. The tech at Coopers said the coil springs were fine, which cut my repair bill in half. The repair was done as promised and so was the price.

Fast, reliable and friendly service with Matt and the team at Graham Tire. Pricing and quality of…read moreservice will bring me back again!

Had a flat tire on a small compact tractor. Called the office and she said the guys just got back…read moreand would be right out. A bearded younger guy, sorry I cant remember his name and another guy "Donnie" who had been with the company a short time and was still in training showed up within the hour. They arrived and immediately got to work. Put an inter tube in the tire and had the job done in less then an hour. Cleaned up the tire and the area. Checked air in other tires. Mentioned the front tires would need swapped out soon, asked if I wanted a quote and I said sure. Guy called the next day. Overall the guys were professional, friendly and very courteous. Price was fair for repair and the new tires quoted. Great experience.

Absolutely amazing service!!! I was traveling from Minnesota to Des Moines on a Saturday and…read moredeveloped an issue with my vehicle. I happened to be in the Mason City area and pulled into Precise Auto to see if they would be able to look at it. I didn't expect much as it was a Saturday, but the owner, Tom, and the mechanic, Jason, were more helpful than I could have even dreamed of. They took my truck in, diagnosed a bad wheel bearing, and were able to have it fixed in under two hours and get me on my way. I would highly recommend them to anyone!!

The owner, Tom, was about as helpful and friendly as anyone could ask for. We were trying to rent a…read moreU-Haul tow trailer and he explained everything including the cost difference between the trailer and the dolly. This man went out of his way to pick up the dolly from another U-Haul and had it ready for us when he said he would. I highly recommend this business to anyone in the Iowa area.

Lane was super helpful and moved with urgency. He took a phone call while helping me get checked…read morein, but multi tasked and explained why he had to take the call. He was knowledgeable when anyone else called or other employee asked questions.

Al and his team at Big O tires literally saved the day for my husband and I. We blew a tire 30…read moreminutes into our 7 hour road trip and they took care of us at 5:00 pm as they were closing. We had called dozens of places along our drive and no one could help us, so on our horrible donut tire we made it safely (thank goodness) to Mason City. I am a Big O customer for life and would highly recommend the Mason City location - super friendly, competent and fair staff. Also conveniently located next to Target, Aldi, TJ max and more if you are just stopping through town and need to kill some time while they help you with your car. I would give this 10 stars if I could. THANK YOU, AL!!

I went in for a recommended service, my issues ended up being different from the appointment. the…read moreteam reached out to let me know I got a quote for the new job and a time frame for completion, I was satisfied with the work done and the teams ability to work through differing problems.

Can't get any better salesperson than c Cody very…read moreprofessional and helps you what you need been there a few times and tells you how to deal with your problems with your vehicle with repairs highly recommend him

Stopped in here with my rental car after getting a nail in the tire. They helped me replace the…read moretire. They even helped coordinate the tire replacement with the rental car company so I didn't have to pay anything out of pocket. Good Mexican food restaurant within walking distance. Took a while but the team here was very professional and got me back on the road. Thanks!