Came here once to have some basic car maintenance done on it.. Let's put it in2 very easy words…read more. NOTHING was put back together right inside the engine, the liquids ran out & all over, & it wasn't cheap.. Then again, the day after I drove 90 miles out of town (after they rechecked everything again) . On my way back to Mason City, my engine blew up. Was not repairable at all!! I was stranded in the freezing cold weather/inside of my car with my 2 little girls to wait hours on end for a tow truck... My car was in great shape b4 we went there.. Not 1 apology said, not 1 word of help came from anybody inside that shop They told me "that's too bad"!! Do not go there unless you are loaded financially & want to see the car you drive now, crap out..

Thursday, Dec. 17 I called Cresswell Auto Repair inquiring about tires due to having a flat. I tell…read morehim that I have Cooper tires and give him the numbers he needed to have 2 ready for install the next day. The tires took only about a hour to replace and I paid and only noticed the amount due on receipt. On my way home, I looked at the receipt again and noticed that the words - Tiger Paw- were on the receipt and not Cooper, the brand that Craig and I had discussed on the phone the day before. I immediately called him and asked what happened. His excuse was - "I've never heard of Cooper Tires and I have no idea where I would even buy them." After over 10 years of going to Cresswell Auto Repair, I am done. I tell everyone about how honest he is and in reality he is a liar. I will never go back there. He deceived me and sold me tires that I did not ask for, after assuring that he would have the Cooper ones the next day.

All my vehicles are serviced at Jeffreys. they have excellent customer service and very…read moreknowledgeable on my Ford and Land Rover. Their loaner car service they offer is a big plus.

Got a tow there when my van's bearings went out on my way south, it was after 5 and they were very…read morepatient, and stayed late to get it inside. Already Diagnosed from a photo I sent earlier, they were right ** They were Up front about the parts, labor etc, ended up being a little less than the quote. Wanted Half up front to start the process, understandably. It took me a few days to come up with the rest, to pick it up (there was a cute little care package thank you gift on the seat waiting for me btw) they didn't charge for storage (some shops in MN do) They were willing to work with my time line, and budget, they kept me informed and answered all my questions. Im thankful I chose them, as a female who travels solo it can be a total nightmare when your car breaks down, too Many crooked mechanics trying to rip you off assuming you don't know any better. ** I cross checked the work order with my mechanic/FWB in the cities, and they did exactly what was needed- didn't try to inflate the cost or cut corners. thank you!

They've always been good at explaining and showing us what is wrong and what needs done.read more

Brought my 2012 X5 in about 2 months ago, took a week for them to "fix it" it was $500 and I…read morecouldn't even take it down the street before I needed to turn around. Boom, 2 weeks later I have it back, this time $700 just for it to make the same noise brought it in for after 10 mins of driving, until finally he takes my engine out and finds what I told Randy what I thought it was, a PVC valve, he does that then tells me my engine is blown and it's 30k?? Do not go here

Lane was super helpful and moved with urgency. He took a phone call while helping me get checked…read morein, but multi tasked and explained why he had to take the call. He was knowledgeable when anyone else called or other employee asked questions.

Scotty and his team are very knowledgeable, and provided great costumer service. Earned a lifetime…read morecostumer. Thank you

I went in for a recommended service, my issues ended up being different from the appointment. the…read moreteam reached out to let me know I got a quote for the new job and a time frame for completion, I was satisfied with the work done and the teams ability to work through differing problems.

They are awesome about letting you about their deals and they are hard working people. They were…read moreable to understand what I needed

I needed rear shocks replaced on my vehicle, a different shop told me I needed the coil springs…read morereplaced as well. The tech at Coopers said the coil springs were fine, which cut my repair bill in half. The repair was done as promised and so was the price.

Tony burger great service!!! Exceptional communication and was very quick to respond, would not…read morecould not be happier with the costumer service.

Took our vehicle in for a new battery. However, when my husband went back to pick up my SUV, he…read morewas handed a $700 bill!! When asked why the bill was so high, was told that several things needed to be taken care of & our "levels were topped off." We had not requested any of this work be done to our vehicle!! Wish we had a trustworthy mechanic in the area.

Absolutely Amazing, needed a couple axles replaced and had a few emergency repairs needed and they…read morewere more than willing to help work with me financially, even picked up my car from work and had it back by the time i was finished. overall, i'd say the service was above and beyond

I don't know where too start he has helped us twice now.In dec he helped with our car because we…read morehad problems. Now feb he helped my mother .He goes beyond what a serve should provide .If you need help call Wrench it there incredable.