Excellent job. Quick and efficient workers had a difficult area around stair bannisters but did a…read moregreat job with it. Profesional from start to finish

So so happy with my new rugs!! Service was great , prices are very fair and the rug quality…read moreexceptional!! They even made 3 area rugs with the leftover carpet!! Very personable and pleasant to deal with!

After going to several stores I found what I wanted at Stevens. They were quick to measure and then…read morethings went down hill. Never called to say carpet came in. The installer laid the first part in, but misread stair measure,Jarrod never called back to say when would get carpet in. Jarrod said carpet in and scheduled installation, but no one showed...because didn't have carpet and no phone call to tell us that. I told Jarrod we had people here all summer and would not be waiting for Stevens to get their act together. Finally scheduled to have stairs installed 4 months after inititial carpet put down and it was the wrong carpet. There was no written contract...mistake ! they are very poor business people.

my experience with Discount Flooring was Amazing dealt wth Tyler and hes so sweet very patient He…read morewasnt tryng to sell me the most expensive carpet we Tred to find Remnant but couldnt so special ordered a carpet and love it started out 12 by 12 but had to have it cut to 10 by 10 they were very patient iin helping me measure at least 8 times Patrick and Carlos and brought it back the next day also got luxury vinyl planks for the kitchen and was very pleased from start to finish and with the installers Patrick and Carlos his helper highly reccommend going here and asking for Tyler Thanks to everyone involved iim very happy

Honest and factual help ... my experience here was exactly what I hope to experience when I go…read moreshopping for new floors.

Carpet installation. Low quality carpet, very thin. Was told "commercial grade". This was not a…read moregood value. Requested $880 (2/3) up front on a $1080 job. Carpeted over forced hot air vent. Had to have them come back to fix that & pick up all the carpet remnants, carpet underlayment, hold down strips, razor knives, razors, used coffee cups that they left behind on floor.

Three years ago we gave an empty house with a slight leveling problem to the Floor Store…read more We were assured they could handle it to our satisfaction. They sent an installer who, by their own admission had complaints against him and they never checked on his work. We have had problems ever since. The second installer remarked how badly the job had been done including finding an empty hole under the installed floor boards. We are still having problems with the floor and ,sure, they will fix it for even more money. But how much and how many years will it take since it wasn't properly installed to begin with, Don G.

Avoid like the plague unless you like horrible service & shake-downs. We hired Floor Store to…read morecarpet our guest room above the garage. Here is the story of the 5 cancelled install dates. 1) 24 hours ahead of of the installations date, they canceled because the installer hurt his back. Normally wouldn't be a problem, but we had Air BnB guests arriving 36 hours later, so we lost that $500. They rescheduled it for a month later (their next avail date). 2) A month later: CHRIS, the installer shows up with a second guy. He looks at the stairs leading up to the room, and said, "no one told me there were stairs. I hurt my back, I can't go up stairs." He also mentioned to us he loves working in our neighborhood. The last time he worked here, he got a $250 tip, and his crew got tips too........ it was VERY uncomfortable for me and my wife. I've never had a guy ask for a huge tip on a job he hadn't even started on. 3) Chris comes back a week later with a different guy to help with the stairs. Chris goes up stairs and says: "I can't do this job, you have a bed and two chairs in the room. I am not a mover." I explain to him we had to put the bed up there for family friends that had been staying over since he cancelled that last time, and when Joe Jr. bid the job, there was some furniture in the room. Chris didn't care, he wasn't lifting the furniture. But he said he would come back in 24 hours or the following Saturday if the room was cleared. I told him my son and I would do it, and it would be ready the next morning. It took me and my son 10 minutes to move the bed and chairs. 4) the next day, Chris doesn't show up or call. I assume he will then make his second promised date, the following Saturday. 5) The next Saturday, he doesn't show up. He doesn't answer his cell phone. When I text him to ask where he is, he says he is in Cape Cod. He tells me if I have a problem, call Joe. I call Joe. Joe is not there. Joe Sr. says he doesn't know anything about my job, and that they can install my carpets in 3-4 weeks with a different crew. When I tell him I have already waited 5 weeks, and they have missed FIVE appointments, Joe says he doesn't know anything about that. But (and get this) *if i stop complaining*, I can get my installation finally done in 3-4 weeks. 6) About a month later, a very nice crew came and did the job. No one from the Floor Store ever called to see if I was happy or offered to apologize. It took FIVE missed appointments, one attempted shake-down for tips, and 8-10 weeks from the original installation date, but it's done. We have never heard from Joe or anyone at The Floor Store.... other than getting the bill, of course, which was paid in full. Klassy..... UPDATE: Just to clarify, I paid 100% of my bill, despite my experience, and two weeks later, have yet to have the promised response from Joe Jr. explaining how my above review is inaccurate. Again, unless you like to be taken for a ride, or blackmailed into tipping, avoid at all costs... SECOND UPDATE-- despite promises on this site, I have never heard from Joe Jr. He has never replied or addressed any of the above account. He has said, below, he would contact me. Never happened.

I love shopping at a locally owned and operated business. I try to do this as often as I can. The…read moreClark family has generously given back to the community over the years. I went there last week to buy a few things. I browsed for a long time, no pressure sales, just helpfulness. I will continue to purchase my furniture here. Try here before taking the drive to the chains. It may save you money, frustration and gas! My couch and bear chair will be delivered soon and I know that Paul and Maria will Stand behind the purchase.

We've made two purchases here, several years apart, and have had no problems, beyond the fact that…read morethey don't deliver on weekends. First purchase was two custom upholstered LaZBoy recliners. They chairs came in sooner than expected, were delivered within the time frame promised, and the delivery guys set them up and took all the packing materials with them when they left. Last year, while shopping for a new dining table, the salesperson recognized us as repeat customers! Again, delivery made as promised, delivery guys were pleasant, took all the trash with them, and careful of our home. Another plus is that when you walk in, there is no pressure, no hovering sales person. They give you the space to look around their rather large (two floors) showroom. We'll be buying a new bedroom set soon, and plan on making them our first stop.

Words can not describe how thrilled I am to have found these experts on cleaning rugs. I had three…read moreold, filthy braided and an old old {like at lest 75 years old} fine but filthy wool Oriental rug that I had to make the decision to either pitch, or find a miracle worker. Seeing that float tanks were the way to clean these rugs, I finally found Jafri Rugs in Albany, about two hours away. The picked up my rugs, did their magic, and the suggested repairs of new side binding and fringe {the fringe on my 75 year old Oriental was like a bad comb-over, with some of the weaving coming apart} were worth it, the Oriental is luxurious and soft and gorgeous. I am seeing colors in it I never saw before. After getting them back and walking on them with bare feet - the wool braided rugs are SO soft and my feet love them. Even the dog has ceased to jump on the couch and now lies on the braided rug. Not scratchy and dried like how they were when I received them. I swear each rug was ten pounds lighter. I am indebted forever for these experts saving my grandmother's and mother's hand braided and cherished rugs. Even though I was far away, they picked them up and dropped them off. I did have to wait a bit, but realistically I had sat on these things for years trying to find a solution, so why get cranky asking someone for a two week turnaround? Besides, I had already tried getting one of the rungs cleaned by an "antique rug cleaners" expert and I still had dirty heavy scratchy rugs. It was the holidays and they wanted to make the trip back when they had a few more clients up my way. This made sense, and it was worth the wait. Don't hesitate calling them, forget the cost, fall in love with your treasured family rugs and consider the cost as you are working with rug artisans. Pay their worth and stop thinking in Walmart Rug mode. Recycle, and Re-use. Stop throwing good rugs away. An aside, Humza and the staff who picked up and delivered the rugs are pros at making you feel like you are their favorite customer, genuinely. Customer Service was beyond expectations wonderful. Thanks for giving me back my cherished family heirlooms, better than how I received them. Beautiful and talented work, they are the poets of fine rugs.

Is there something less than one star they sure deserve it. Don't let their fake accommodating…read moredemeanor fool you. Cleaning rugs (off site) is not in their skill set. Oh and they'll take 3 months to do all of this. DO NOT USE.