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    Scott's Carpet One

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Floor Store - Incomplete - tile hiccup that should have been addressed.

    Floor Store

    (4 reviews)

    Three years ago we gave an empty house with a slight leveling problem to the Floor Store…read more We were assured they could handle it to our satisfaction. They sent an installer who, by their own admission had complaints against him and they never checked on his work. We have had problems ever since. The second installer remarked how badly the job had been done including finding an empty hole under the installed floor boards. We are still having problems with the floor and ,sure, they will fix it for even more money. But how much and how many years will it take since it wasn't properly installed to begin with, Don G.

    Avoid like the plague unless you like horrible service & shake-downs. We hired Floor Store to…read morecarpet our guest room above the garage. Here is the story of the 5 cancelled install dates. 1) 24 hours ahead of of the installations date, they canceled because the installer hurt his back. Normally wouldn't be a problem, but we had Air BnB guests arriving 36 hours later, so we lost that $500. They rescheduled it for a month later (their next avail date). 2) A month later: CHRIS, the installer shows up with a second guy. He looks at the stairs leading up to the room, and said, "no one told me there were stairs. I hurt my back, I can't go up stairs." He also mentioned to us he loves working in our neighborhood. The last time he worked here, he got a $250 tip, and his crew got tips too........ it was VERY uncomfortable for me and my wife. I've never had a guy ask for a huge tip on a job he hadn't even started on. 3) Chris comes back a week later with a different guy to help with the stairs. Chris goes up stairs and says: "I can't do this job, you have a bed and two chairs in the room. I am not a mover." I explain to him we had to put the bed up there for family friends that had been staying over since he cancelled that last time, and when Joe Jr. bid the job, there was some furniture in the room. Chris didn't care, he wasn't lifting the furniture. But he said he would come back in 24 hours or the following Saturday if the room was cleared. I told him my son and I would do it, and it would be ready the next morning. It took me and my son 10 minutes to move the bed and chairs. 4) the next day, Chris doesn't show up or call. I assume he will then make his second promised date, the following Saturday. 5) The next Saturday, he doesn't show up. He doesn't answer his cell phone. When I text him to ask where he is, he says he is in Cape Cod. He tells me if I have a problem, call Joe. I call Joe. Joe is not there. Joe Sr. says he doesn't know anything about my job, and that they can install my carpets in 3-4 weeks with a different crew. When I tell him I have already waited 5 weeks, and they have missed FIVE appointments, Joe says he doesn't know anything about that. But (and get this) *if i stop complaining*, I can get my installation finally done in 3-4 weeks. 6) About a month later, a very nice crew came and did the job. No one from the Floor Store ever called to see if I was happy or offered to apologize. It took FIVE missed appointments, one attempted shake-down for tips, and 8-10 weeks from the original installation date, but it's done. We have never heard from Joe or anyone at The Floor Store.... other than getting the bill, of course, which was paid in full. Klassy..... UPDATE: Just to clarify, I paid 100% of my bill, despite my experience, and two weeks later, have yet to have the promised response from Joe Jr. explaining how my above review is inaccurate. Again, unless you like to be taken for a ride, or blackmailed into tipping, avoid at all costs... SECOND UPDATE-- despite promises on this site, I have never heard from Joe Jr. He has never replied or addressed any of the above account. He has said, below, he would contact me. Never happened.

    Jafri Oriental Rugs

    Jafri Oriental Rugs

    (17 reviews)

    $$$$

    Words can not describe how thrilled I am to have found these experts on cleaning rugs. I had three…read moreold, filthy braided and an old old {like at lest 75 years old} fine but filthy wool Oriental rug that I had to make the decision to either pitch, or find a miracle worker. Seeing that float tanks were the way to clean these rugs, I finally found Jafri Rugs in Albany, about two hours away. The picked up my rugs, did their magic, and the suggested repairs of new side binding and fringe {the fringe on my 75 year old Oriental was like a bad comb-over, with some of the weaving coming apart} were worth it, the Oriental is luxurious and soft and gorgeous. I am seeing colors in it I never saw before. After getting them back and walking on them with bare feet - the wool braided rugs are SO soft and my feet love them. Even the dog has ceased to jump on the couch and now lies on the braided rug. Not scratchy and dried like how they were when I received them. I swear each rug was ten pounds lighter. I am indebted forever for these experts saving my grandmother's and mother's hand braided and cherished rugs. Even though I was far away, they picked them up and dropped them off. I did have to wait a bit, but realistically I had sat on these things for years trying to find a solution, so why get cranky asking someone for a two week turnaround? Besides, I had already tried getting one of the rungs cleaned by an "antique rug cleaners" expert and I still had dirty heavy scratchy rugs. It was the holidays and they wanted to make the trip back when they had a few more clients up my way. This made sense, and it was worth the wait. Don't hesitate calling them, forget the cost, fall in love with your treasured family rugs and consider the cost as you are working with rug artisans. Pay their worth and stop thinking in Walmart Rug mode. Recycle, and Re-use. Stop throwing good rugs away. An aside, Humza and the staff who picked up and delivered the rugs are pros at making you feel like you are their favorite customer, genuinely. Customer Service was beyond expectations wonderful. Thanks for giving me back my cherished family heirlooms, better than how I received them. Beautiful and talented work, they are the poets of fine rugs.

    Is there something less than one star they sure deserve it. Don't let their fake accommodating…read moredemeanor fool you. Cleaning rugs (off site) is not in their skill set. Oh and they'll take 3 months to do all of this. DO NOT USE.

    Scott's Carpet One - carpeting - Updated May 2026

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