Attitude of Company: Disrespectful. Flippant. Annoyed…read more Dismissive. Ageist--dislikes elders. Workmanship: Shoddy. Unrefined. No attention to detail. Owner annoyed by ANY questikns merely to learn Roofing standards. Contacted Waylon for estimate; then, I was hit by catastrophic $$ and health issues. He was FURIOUS at my delay. So UNPROFESSIONAL! THIS roofer GOSSIPED ABOUT ME to another industry partner. All because--across MONTHS OF MY POLITE URGING--Waylon refused to travel 4 miles to meet me IN PERSON FOR TEN (10) MINUTES. HAVE NEVER encountered such a repugnant loser SO lazy!!!!

This was the best experience of our 20 plus years at this home....Waylon and his crew were…read moreprofessional and friendly....bent over backwards to please us and our concerns. We could not have asked for a better owner and company, roof looks great and they have my highest recommendation!! Dean Saragian and family.

They provided the service requested. The Quality was great, as well as the value…read more Professional from beginning to end.

Had Steven's Roofing replace my roof 2023. Had to have them back three times to repair a leak in…read moremy guest bath. Last week a neighbor brought cracks to my attn in the stucco above the lower roof line. I called Stevens and left a message for the owner to call me back. Never got a call. I hired another company at a cost of $900.00 to fix three places. Stear clear of these guys!

if you can do not use these people. they coast me $6000.00 more then i was told. broke items out…read moreside and was not told until i found them, and it took 7 days to complete and not the 2 or 3 that was on the contract.

First they came out to do their estimate, and provided a very detailed assessment for us to go…read moreover. The crew was courteous to my family and neighbors. They were very nice people to deal with and we appreciate how professional they were. We are very satisfied with the completed job! They worked hard and it really shows.

Had a roof installed today and despite the 2 hours of rain, they were done by 3:30! They couldn't…read morehave been more efficient and pleasant. Under great supervision during the whole process, I couldn't be more pleased.

This was, without question, the worst experience I have ever had with a company. I strongly…read morerecommend looking elsewhere. After Hurricane Milton, we discovered leaks in our roof and filed a claim with our homeowners insurance. Initially, the insurance company did not want to cover the roof. A friend of ours who worked for this roofing company assured us they had a lawyer who could fight the claim, so we trusted him and moved forward. After nearly a year, the claim was approved. However, the estimate jumped from $16,000 (pre-insurance) to $25,000 once insurance was involved, a significant increase. By the time work was finally scheduled, our friend was no longer with the company. When installation day arrived, we were excited to finally fix our leaking roof. The crew showed up and began work. Everything seemed fine until I left briefly, and my husband called me in a panic. Midway through the job, with part of the roof already shingled, the crew suddenly claimed the roof pitch was too low and said they needed to switch to rolled roofing. At no point prior to this, despite multiple people inspecting the roof, was pitch ever mentioned. The explanation given to my husband was unclear, and we believed they were adding an underlayer before continuing with shingles. Instead, they removed materials and left us with a partially shingled roof and rolled roofing on other sections. This was not what we agreed to, nor what was in our contract. The result looked terrible. Something I have never seen in my life. To make matters worse, they left nails and debris all over our yard. My husband stepped on a nail that went through his shoe. We have a child and two dogs. This was completely unacceptable. A representative named Phillip eventually came out, acknowledged the pitch issue, and suggested alternatives. He even offered a metal roof option using materials they already had, which we were happy with. However, after agreeing to this, we heard nothing for two weeks. Then, unexpectedly, a building inspector showed up to inspect the roof as if the job were complete. It failed due to poor workmanship. At this point, we lost all trust in the company. Phillip later presented us with three options: 1. Leave the roof as-is 2. Replace with a different color rolled roofing (why?!) 3. Pay out of pocket for a metal roof (claiming insurance would not cover it) This turned out to be misleading. After contacting our insurance company (USAA), we were told we could choose the roofing type. We would only be responsible for any additional cost beyond coverage. Through emails, I was able to contact the Chief Building Inspector, who personally came out to assess our roof. He confirmed that only two small areas required rolled roofing. The rest could and should be shingled. One of those low-pitch areas had already been incorrectly shingled by this company. I relayed this information and requested they complete the job properly. Months passed with no resolution. Communication became increasingly unprofessional, and I ultimately had to send a formal demand for completion of work while exploring legal options. After all of this, they finally did what should have been done from the beginning: shingled the roof where appropriate and used rolled roofing only where necessary. They also cleaned up the debris. Something that should never have been an issue in the first place. Even now, I am not satisfied with the final result and will be hiring another company to redo the roof with metal. This entire experience was very stressful, drawn out, and completely avoidable. Save yourself the time, money, and frustration. Avoid this company!

Needed new roof 10 years ago. Had 4 companies provide estimates. BOWLES was the friendliest…read more.. Explained what to expect. Put me at ease. Liked they are a family run business with many years in Florida. Already had great reputation . Finished the job in 1 long day. Excellent cleanup. No nails on the ground. HIGHLY RECOMMEND Recently, had a ceiling leaking. Called BOWLES. Came out next day. Turns out it was NOT my roof....but a solar panel screw that worked its way out and the hole allowed water into my ceiling in the bathroom. BOWLES fixed it the next day...even though it was NOT a " roof " issue. Really appreciated that. HIGHLY RECOMMEND.

Very honest and dependable company. They showed up fast when we had an issue, were very competent…read moreand fixed the problem. Best price as well!

Big thanks to a job well done by Bo Lancaster and Gino! Our home was damaged during Hurricane…read moreHelene by tree damage to the roof. Sentinel Roofing did a wonderful job repairing the roof. They were so nice to work with, excellent communication and fair pricing.

As of today: New roof installed…read more Wind Mitigation Complete New insulation blown in the attic I have to pause and give a HUGE shot out to Sentinel Roofing who really helped through every bit of this. They made sure the permit went through and started the project on time, which allowed our new roof to be completed Wednesday 9/25. The day before Hurricane Helen was expected to hit. The roof was inspected and filed Thursday morning (9/26) prior to the City closing down at noon. When they thought their dumpster company wouldn't be able to pick up prior to the storm; they came to ensure the dumpster was tied down and secured. My husband was incredibly impressed how they took the time to sure through every eyelet on the tarp. The dumpster company also ended up coming Thursday early to pick up the dumpster so it was gone before the winds started. The Wind Mitigator and Insulation team showed up on time Monday (9/30) after the storm. Sentinel Roofing has an amazing group of people working with them. Every single individual I dealt with was not only incredibly kind and customer service oriented but also responsive, and was great with communication. I cannot not only thank them enough for their work, but I have to give them a 5/5 in my recommendation that you reach out to them when you need roof work completed. Thank you! You have made my life so much easier with your great work and work ethic. Thank you so much for your recommendation, Amanda Beth Miller - you have amazing companies you recommend.

Quick service for both estimate and repair. Trusting that all caulking repairs will end leaks…read more Used by referral so didn't get other estimates but in retrospect cost for type of and time to do repairs might have been a little high.

Regarding a recent roof replacement at my residence here in Ocala, and on a scale of 1-10, I would…read morewithout a doubt rate Thomas Roofing a 10++++++ based upon professionalism, punctuality, quality, responsiveness, value, honesty and any other positive quality you can think of to describe a top notch organization. They were such a pleasure to work with and from the first phone call through completion of the roof their performance was stellar. It is very apparent that Thomas understands the importance and value of running a well-oiled, organized, professional and customer service oriented company which judging from my experience is exactly how he operates. Many thanks and much appreciation to the hard working crew who arrived on time and worked until dusk to complete the job in three days. Thanks also goes out to Jonathan who constantly monitored the quality and workmanship of the new roof as well as assured that the job was progressing according to schedule. And to Billy, my initial contact, who was always available, bid the job fairly and competitively, and who stopped by to speak to me personally two times during the process to make sure I was comfortable and had no concerns, questions or complaints. Your customer service was impressive and also very much appreciated. As in the case with most homeowners a roof replacement is a very daunting and huge deal. Let's face it, everyone selling their product promises the world, but even with a lot of research, unless you are a contractor you actually don't know what you're going to get. I feel extremely fortunate that I not only received what was promised but certainly much more than I expected. Thank you Thomas Roofing for going the extra mile and making the whole experience a piece of cake. Chris Sutherland PS BY THE WAY, in case you're wondering, Thomas Roofing came in with the lowest bid.

I was in a panic when I found a leak from a missing shingle during a storm. I contacted Custom…read moreRoofing and Coating Inc. and was so relieved by their quick and professional response. The repair was done perfectly, and they left no mess. I was so impress with their service that i had no hesitation in referring them to my next-door neighbor. They also hired the company and were thrilled with the results. If you want a company you can rely on and trust with your home, this is the one. Ask for Blake !

SPF roof was a blistered and leaking mess two years after installation. He used water-based paint…read moreto seal which is not appropriate for roofs with ponding water. Daryl, 100% silicone it what you are supposed to use! Last year I tried to contact Daryl, but after several weeks it was clear he was blowing me off. He literally sprayed more SPF over existing blisters and let the uncoated foam bake in the sun. Daryl, UV rays from the sun degrade the foam! This work cost me tens of thousands to repair.