I felt very safe when I got my recent cleaning. They took all the necessary pandemic precautions,…read moreand then some. And the pandemic didn't keep the staff from being their normal, bright, and friendly selves. I've been going to Dr. Pacleb for over a decade, and I've never felt more at ease when going to a dentist's office. They do great work, never try to sell me on unneeded work, and give me the straight truth when discussing what needs to be done. The staff has always been super helpful, and as I mentioned, bright and friendly. It's not too much to say that I love this place (which is probably the last thing anyone expects to hear about a dentist's office).

Horrible treatment for a senior! This dentist owned office does bad business in my experience. They…read moreowe me the most important appt that I have already paid for. Mostly the problems are with the manager (deception & delayed or no communication) though isn't every owner the one ultimately responsible? If Dr Ellen Pacleb cared about following through on the clinical - administrative end I am sure she would of. They market they will give you a Report of Findings type end visit with the manager who claims clinician experience to do so. Is she an unlicensed technician or dentist of some sort that is able to give findings after assement from what the actually licensed dentist used to give? This being up to half hour (in their office) as your last part of services rendered while establishing care. I never got the complete care promised and even had it scheduled at one point before it was apparent there was no charting notes. Apparently those notes is what usually happens there (of course!) and lends the foundations for the manager to be able to do her last appt with me before treatment with dentist or specialized cleaning all within the office. This could be possibly because I spoke up about it as the office manager decided to attempt to deny access of any future possibilities of that appt just yesterday. Dismissive business folks shouldn't underestimate the ability for a patient to see through the nefarious. Not keeping their word on a critical piece of the post assesment is unethical. Is not that precisely why a person would go to the dentist? To understand clearly what is wrong with our teeth/mouth/gums so we can make an informed consent decision on what to do next? With the clinician and/or overall staff? I even have a family member who was treated haphazardly too. Just last year! They made it so hard for her, also a senior, that she gave up and established elsewhere. In my situation there were not even any chart notes after an extensive visit with the Dr where no information was given to me in real time. Part of the overall office culture in my experience is unprofessionalism. Cutting corners in this business leaves the patient high and dry - unless they advocate like I am in this case. The manager (or Dentist not sure) withheld time sensitive information that I needed a very specialized Dr outside of the office and didn't even have the respect to tell me for a year. And they didn't divulge why (with dx etc) I was recommended this yesterday add on type of care in the first place. Extraordinary poorly managed medical dental office. If you want to be treated like a number and wait a long time for communication that may never come this is your place. They sure are capable it seems in taking your money. There is no cutting corners there. Glad I owe not a penny and have verification of what I just stated above to seek fairness when able.

DR. Fowler is a true expert. I great trust his opinion and appreciate his honesty and advice. I can…read morealways count on him for urgent issues and concerns. A++++++

I've been going to Dr. Fowler for over 12 years, and am always very pleased by the level of…read moreprofessionalism and care. I have a "challenging" set of teeth- and past dentists have just written me off and done the least that they could get away with- however, Dr. Fowler and staff have always been attentive to my needs. the wrangling with Insurance agencies is always intractable- but Connie is extremely well versed in getting the most out of my carrier..!

I feel very grateful to Dr. Lawson and the entire staff. I feel very well taken care of, heard and…read moreseen. Dr.Lawson is incredibly meticulous with every task and I can tell that she takes whatever time necessary to ensure the highest quality and sustainable care. Not to mention, she is extremely talented at what she does. I had 4 fillings done and they look like my regular teeth. What a relief as the irreversible, stained dent was on my front tooth! Also, I felt demoralized about the state of my teeth due to heavy brushing and grinding. However, she helped me reframe and reminded me that it can only get better from now on. I felt encouraged and empowered with the necessary knowledge and tools to better care for my teeth. I've been to a few dental offices before and no one told/taught me how to prevent further recession until I came to Dr. Lawson's office. Everybody in that office is super professional, kind, knowledgeable and caring. I feel so grateful for this beautiful team of empowering women! Thank you!

Dr. Lawson's office knows how I feel about my dental work. No longer terrified. I've been a patient…read morewith the practice for 10 years. Dr. Lawson used to do the dental cleanings herself. When the practice grew, Caroline was hygienist. To this day, I only see her. I don't care if it's months away for an opening. Caroline is wonderful! I have a deep scaling in the next few months. I'm not thrilled to have it done however, Caroline will be performing it. I know I will have the best care!

Excellent customer service and quality of care was unbelievable. They took care of my problem…read more Thank you so much

Michelle and Michael do excellent dental work. They did a very good job on my dental implant, and I…read morewould recommend them anytime. I've been to their office many times. Even their work on my dental implant was pain free. They are very focused on their work.

I wanted to update my review of Total Health in Albany, CA. My son and I started coming to this…read morelocation in 2022, and there have been some noticeable changes with the staffing and office decor that have made me feel uneasy. Let me be clear- the new staff is AWESOME! They're kind, professional, and excellent with my son. The dental work is still great, and my MetLife insurance is still being charged, with just a copayment that I get reimbursed by FSA. My 10-year-old autistic son has had positive interactions with every doctor and dental assistant here in the four years we've been coming, so technically, I can't complain. He just got sealants placed on the back of his teeth and once again he had a GREAT EXPERIENCE with the doctor and their assistant. So obviously I will give them Five stars for their stellar work and customer service! I'll keep coming back, but I'm worried about how much longer this location will last. I'm concerned about the staff turnover, which seems to have happened at this location. Faces I grew accustomed to are gone, and it makes me worry. The cozy office vibe is also gone, replaced by what feels like a corporate takeover with questionable decorating taste. They've installed cheap wooden panels with black lines on the walls of the patient rooms and amateurish paint job in the waiting area ‍. Ugh what is up with that!?! The reception counter's been torn down, and the receptionist is now hidden behind a computer screen at the back of the office. The sitting room's been reduced to two chairs, supposedly to keep wait times down, but it feels impersonal. I'm worried about the pressure on the doctors and hygienists to rush through appointments so no one is left standing. I dread the thought of starting over with new doctors and staff. I like having a doctor who knows our medical history and has built a relationship with us. With this corporate vibe, I'm wondering how long this place will last if good people keep leaving.

I am very annoyed that they have AI bots calling me, answering the phone, and texting me! I already…read moredidn't love the fact that they have a high dentist turnover rate but out of procrastination I just kept going back. However, after I started receiving calls from AI bots to schedule my appointments, I left and started going to a dental office that has a real person on the phone. The THD office itself is nice and clean but I still want to talk to a human being when I call with questions and concerns. And I certainly don't want AI bots calling me. I also find it upsetting that their receptionists lost their jobs because of this and I don't wish to support it.

Cat is a joy to work with. She is Professional, friendly & caring! Thanks to her care, I have a…read morevery stable dental condition with original teeth in my 80's.

5 stars and they continue to surprise me…read more Based on my visit on July 17, 2025, I want to add to my 5 star 2022 review, and to all the other positive things people have written here. The actions of everyone involved with that visit exceeded the already high opinion and expectations I've had for this practice. (Probably TMI, but I was returning after a 15-month gap, though the assumption at my last visit was that I'd have more dental work done and another cleaning before the end of 2004. I'd phoned earlier this week and Karissa was able to work some skilled scheduling magic to get me seen much sooner than I'd expected.) Dr. Lim was, as always, pleasant and skilled in his exam, and then excellent at clearly explaining the changes since he'd last seen me and what our options were for proceeding. Then he clearly and transparently answered my questions about the pros and cons of each option, and we agreed on a plan for the future dental work. Then, my teeth were cleaned by dental hygienist Kat (or Cat, shame on. me for not having clarified the spelling of her name, especially since this was the second time she'd worked on my teeth). For 20 years or more, until her retirement, Leslie had been the hygienist at this office who did my cleanings. She was excellent, and I figured she'd be a "hard act to follow," so it was a very pleasant surprise when Kat did my cleaning in 2024 and I realized that her skill level at both dental hygiene and patient interaction is everything one could possibly wish for, which was again the case on July 17. Also, the "desk staff" are always pleasant and helpful, including, of course, Mindy, who answered the phone when I called the next day to get the correct spelling of Karissa's name while neglecting to get the correct spelling of Cat's, and to explain that I was going to ignore the request to do a Google review but would add to my previous Yelp review. As I now have.

I continue to proclaim that Mr. Rangchi is a conman and a crook. His response to my comment was…read moredevious and misguiding. No dentist only performs an exam and then books you for another visit to do the routine cleaning. Insurances cover preventative care which requires a preventative cleaning. His attempt to prolong my visits was a deliberate attempt at insurance fraud. He "diagnosed" me with periodontal decay midway through my routine cleaning with the dental hygienist and insisted I do a periodontal cleaning. Periodontal cleanings are done over 2-4 visits under anesthesia and performed by the dentist not an assistant, because they are very invasive and painful. This type of cleaning is mostly performed on older adults. As person that has been getting her teeth cleaned by a dentist every 6 months and getting x-rays once a year for 40 years and has never been told anything close to this "diagnosis", this is alarming. I'm ashamed to admit that I didn't read his reviews until after I visited his office. I went to his office because he was a walking distance from my apartment and he was in my insurance network. READ ALL REVIEWS, start with the negative AND detailed ones. The ones with no comments or bubbly short comments are most likely fake. Conmen know how to game the review systems. My explanation of benefits stated he had performed a periodontal cleaning over a period of two visits. As he said in his response, I only visited his office once as a new patient and never visited his office again. I reported him to my insurance for fraud and to the board of dentists of California. However, these systems are built on trust bestowed on the dentists, and the paperwork submitted, whether truthful or not. Only after multiple people report him will they actually investigate him. CHECK YOUR EXPLANATION OF BENEFITS! If his diagnosis seems extreme, get a second opinion. Don't fall for the conman's sense of urgency. If he makes you feel like you have to take care of it right away, it means he doesn't want you to research it and educate yourself or get a second opinion. REPORT INSURANCE FRAUD. I have since visited 2 dentists and had 4 routine preventative exams and cleanings. Not once has another dentists said I have periodontal decay. He clearly lied and committed insurance fraud. Lastly, Mr. Rangchi, thank you for calling me a "very young adult". Looks like my facial care, along with my dental care, are both working very well.

I can't say enough about my awesome dentist. Friendly…read moreoffice, professional team and great doctor. He is so calm, gentle and understanding and will make sure you are comfortable.He just made my life easier and I love my smile now , I have more confident and NO PAIN. Thank you Dr Rangchi (You are the best)

It's been about 3 weeks since Dr. T installed my new upper teeth to my implants. They look and work…read morevery nice. They align well with my lower teeth. Dr. T and his team made it as comfortable as possible. My biggest drawback was not being able to smoke for three months. Aside from that, the dietary restrictions are flexible for sift foods. My advice is- if you need implants, get them.

I first went to Berkeley Hills Dentistry 2 years ago when I had a tooth ache. They were friendly,…read morekind and professional. They took care of me quickly and I have been a loyal patient ever since. We book our appointments well in advance but the front staff is always helpful if we need to make changes as the appointment gets closer. My 2 year old is also a patient and has had two visits so far. Everyone here has been very patient and kind to her as well. She loves choosing a prize after her visit is complete. Street parking is plentiful and this office is located in a lovely area - you can take a stroll on Solano Ave or grab a coffee or bite to eat before or after. It is hard to find a good dentist; I sure am glad I found Berkley Hills Dentistry.

The dentists and dental hygienists I've encountered here have all been very friendly and…read moreprofessional. My main gripe though is with their billing and front desk which has terrible follow-up. During one of my early visits to this office, it was recommended that I get night guards made because I was wearing down my retainers quickly. I asked if it was covered by my insurance, to which they stated they would find out and give me a call afterwards to let me know. 3 months pass without any word so I called them up and was informed that they would look into this and get back to me (did they not look into this already at the first request?). I then proceed to not hear anything for another 2 months until I'm close to my next check-up. Only after a second phone call did they quickly tell me it was not covered. So quickly in fact, I question if they even made the proper inquiry with my insurer to actually check. On a separate instance after my last teeth cleaning appointment, I received a bill in the mail for the full amount less than a week later. Completely baffled at the bill and total charge, as my insurance should have covered routine teeth cleaning in full, I call them up only to find out this bill was sent in error. Seems this office is quite backed up administratively and has trouble doing the proper follow-ups and billing procedures.

The dentists are very kind and professional. They care about their patients and show respect. The…read moreoffice experience was satisfying. Dental hygienists are nice. I highly recommend the Cortese Group.

Great dentist - all of them, actually - but very happy and loyal to this practice for years,…read moredespite the fact that I have to drive about 20 to 25 minutes to see them. When I've had a dental emergency, they see me right away. I really couldn't ask for much more from a dentist.

Dr. Amy Lee is an excellent dentist with a kind demeanor, a gentle hand, and a sense of humor. Her…read morehygienists are all skilled. I have gone to her for 2 or 3 years without any complaints (and I'm not someone who loves dental work.)