Quick, consistent, and top-tier service every time at Nissan on South Blvd. They get you in and out with no hassle. 10/10--highly recommend!

I'll preface this review that I've received zero response from the dealership on this. I've contacted them multiples times, asked for a response, and given them opportunity for weeks, but have received nothing. Issues were as follows: 1. After saying no multiple times, I agreed to GAP and warranty, which was quoted at "$16 per month." Reviewing the paperwork afterwards, the contract had nearly $100 a month. Multiple attempts to contact the finance manager went unanswered, I had to escalate to the GM, who cancelled it, but never addressed the situation. 2. The primary problem was realized a few days after the purchase. I drove from a few hours away, and the truck was clearly listed as having black rims. The dealership sent me a video that specifically mentioned "black rims." As stated, a few days later I noticed one of the "rims" looked off. After further inspection, they had marketed and sold a vehicle with black hubcaps (that had a stock Chevy logo in the middle). I reached out multiple times, and once again got zero response. The primary reason I purchased my truck from dealership vs another was based on their positive online reviews and I regret that decision. I would not recommend making a purchase here based on my experience, which shows a pure lack of integrity and disregard of valid customer concerns. read more

Scott Clark Nissan - Car Dealers Near Me - Charlotte, North Carolina

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My experience with this Nissan dealership was great. The staff was extremely professional and the used car manager, Jackson was super helpful in explaining what my car was worth! read more

Giving this a 5 star review ONLY because EDWIN and NATHAN were very professional from the minute I walked in with my mother who was looking for a new car. Fast forward I did not have the "pleasure" to sit with whatever his name is (finance African American person) due to his LACK OF PROFESSIONALISM, he did NOT introduce himself to my mother who was purchasing the 2024 Sentra, nor my other sibling who sat with her to make sure of the signing. His music was rather loud and his singing was very unprofessional(he should try American idol if he rather sing than be professional as the finance guy for Nissan) as other finance professionals that I've come across other dealerships, he did not bother to go over every form my mother needed to sign. AGAIN, UNPROFESSIONAL! As I'm leaving this review I wonder now why this place has a 2.0 review.... SMH someone needs to teach him some bedside manners! Again Thank you Edwin for not being a pushy salesman & for listening to what my mother needed. (Maybe Edwin can teach finance guy how to be appropriate and professional AND not condescending when talking to people who are about to sign their finance agreement) read more

Scott Clark Nissan - Car Dealers Near Me - Charlotte, North Carolina

From start to finish the Sales Team was excellent! They respected my wishes to not bombard me with countless calls/emails/texts and allowed me to proceed at my own pace. It was for this reason that they earned my business. They provided up-front pricing and extended a generous deal. I am a big believer in the value of reviews from others and quite honestly was a bit hesitant to seek this dealership for out after what I experienced at one of their competitors. However, my experience was one of the most seamless in all of my years of acquiring a new vehicle. Friendly service, knowledgeable staff, and a place that lets you know that your business is valued and appreciated. I can't imagine going anywhere else. Thank you Scott Clark Nissan! read more

Run don't walk away from this place ! My daughter brought a Murano from them 3 months ago . Just know the car was a trade in which is okay, she knew it wasn't brand new . However they never serviced the car nor checked to make sure everything was running properly. 3 months later the issues began. The truck wouldn't close or latch properly . Then they come back with a laundry list of things that needs to be done that should've been done before she purchased it . Example the battery needs cleaned ,also car was due for a 6 months maintenance which she only had the car 3 months and the list goes on ! These people are crooks ! Everyone struggling and they selling trash ! Spend your money with another dealership unless you have money to just give away! Trust the negative reviews! I wish she had did her research prior to spending money with them ! read more

Ngo Son,Ryan Rude Boy Mclain performed a Bait & Switch on me today! They advertised a car for $12,919 told me to hold off on coming in to purchase it because it needed to pass inspection and go through "conditioning and detailing " I waited an entire day for this car to get through the service department. I took off of work the next day and called them at 10am to see if I could get the car. They told me that my sales representative wasnt in until 11am. Then they told me it passed inspection. I asked for pictures they sent them to me. I set up an appointment to come in at 2pm. They reached out to me right before the appointment to tell me that someone off of the street came into NISSAN to purchase the EXACT MAZDA!!! that I wanted. Then the salesman proceeded to text me another Mazda for $18k and asked if i wanted to buy that one instead. The kicker...... they removed the original advertisement and put up another advertisement of the sale car that I wanted to purchase by the end of the day for $14,483!!!! Not only is this illegal but it appears that Ngo Son allows his staff to conduct this form of fraudulent sales practice without penalty. Be assured that consumers are not ignorant. For $1,564 you have not only wasted my time which is priceless but you have affirmed to me that you do not obey NC state laws when it comes to consumer fraud and deceptive auto sales practices. Good thing I have proof a large social media platform and the Good Lord on my side! Since you have wasted my time I promised myself and my daughter that I would make time to warn any person in the state of North Carolina from purchasing from Scott Clark Nissan until this wrong is made right!! The End! read more

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I tried to give Scott Clark Nissan another chance to make things right but they failed miserably. Ryan McLain is a liar with no professional or customer service skills. I walked away with a 2023 Nissan Murano without signing a contract or giving any insurance information. I was later contacted by Ryan demanding that I come back in immediately to sign documents after he refused my request to speak with him when I picked the car up. Buyer beware! There is some very shady, incompetent dealings at Scott Clark Nissan and the general manager was no better when I returned the vehicle and expressed my displeasure with the interactions that I had with his employees. I'll never return or recommend this business. read more

I think it's petty that they don't mail the permanent license plate to the customer. I bought my vehicle on April 2 $30,000 Nissan rogue put 10,000 down on the car finance the remainder two weeks later I got a message saying my license plate is ready and "come get it" !!! I've been busy and it is now May 5 and the license plate was never sent to me. That's rude ! and for that reason alone I will never purchase another vehicle at this dealership. read more

Clearly should have checked YELP first. Lots of bad reviews warning folks . Big mistake... Huge ---------------- A check engine light on lead us to call the local Nissan dealership to get a diagnostic check. And that's where our Scott Clark Nissan story begins. We went to the dealerships to get what they called a 'complimentary diagnostic check' . While our car was at the dealership getting the complimentary diagnostic check they washed our car. During the "complimentary" Carwash our side mirror apparently came off . We have owned the car just over one year now and have run the car through many car washes never once having any issues. When we came to pick up our vehicle we were told they had decided to completely CUT the wires to mirror off and had removed it . We found the mirror sitting on the front passenger seat. No one discussed it with us or gave us an opportunity to have any opinion or options regarding what happened. The service advisor was very happy to split the fees with us but after further discussion they agreed to CHARGE us ONLY $150.00 and they would "covered" the cost of the part which was told to us was over $400.00. A mirror cost $400.00 ! Wow . We were strong armed into the purchase of the NEW mirror. Their service manager Chris threatened to make us pay the entire cost - but after back and forth very heated discussions with him we realized - we were in a no win situation & they had us in a vice and we were stuck. I drive a SUBARU . The Subaru dealership shares the same access / driveway with Scott Clark Nissan. I was thinking how different the two companies and service departments are. Subaru's management never speaks rudely to customers and they are quick to step up and handle their mistakes when things go wrong. Subaru has the philosophy that the customer is THEIR priority and it shows in everything they do. The cost of customer service isn't an issue with Subaru - It's a priority! I really felt the Nissan dealerships management should have handled the situation differently. This Scott Clark Nissan experience is really typical of why folks shy away from dealerships . My advice from all this - AVOID the Scott Clark Dealership and you'll do just fine. I k read more

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I purchase (cash) a used 2021 Lexus NX sport from this dealership on August 18, 2023. The SUV had approximately 31,000 miles. To date I haven't received the title to my car. I was offered the excuse that they are busy. Soon after my purchase ( September, 2023) I discovered that the Wheel lock was missing. I returned to the dealership and foolishly asked if the lock could be located. At that time I was told no, and directed to purchase one at a Lexus dealership, because they sell Nissan. However, I was instructed to show proof of purchase and they would reimburse me the cost of the replacement part. I complied , if fact I returned to the dealership with my receipt in hand ($59.00) at that time a copy was made with a promise that the check wii be made. I then sent a copy of the documentation to my sales person to date no response. It is particularly noteworthy that My left rear tire went flat during New Year's weekend. As a result,On January 2, 2024 I purchased two new rear tires because the sales representative at a reputable tire company showed me that all four of my tires had very little tread. He was amazed after I advised of my recent purchase of my automobile. He told me that I should contact the dealership, I responded that despite the low mileage they probably use the "As Is" excuse.I will replace the the front tires in February. My question is was the tire lock missing because the original tires were replaced with the treadless tires. Nevertheless, for the above reasons, I will take my business elsewhere and will advise my acquaintances and friends to do so. read more

Waited 90 min for an oil change and I had an appointment. They try to sell you what you don't need. Just say no to everything including the items they say are urgent. Also, I purchased my vehicle used at this location and they wouldn't pass the tint in a state inspection. Uhhhhh. You sold it to me that way. I went somewhere else that did approve the tint. I don't trust the Service Dept at all. I am using up the service contract I paid for (which I should never have purchased) and then I'll never be back. read more

everything was terrible, I had to come and sign documents twice, because the first time they filled out the VIN number incorrectly, and they cheated me out of 10 thousand. I'm now paying 27-30k for a regular car, I'm paying all 37,000, they just cheated out of the blue. I will never come to this place again. When I arrived for the second signing of documents, they promised to fill me up for free, and again they deceived me and didn't fill me up. read more

I have been coming to this Nissan for 2 years. It disappoints every-single-time. I leave feeling un helped or cheated. Every time I go for an maintenance and for check up because of a trip and my tire was always needing air, they say there's nothing wrong and their mechanic looked at the tire and found nothing. Every single time I went to a next door small mechanic and they turn the tires in front of me and show me the nail. So due to Nissans mechanics and reps in the booths lack of care I have been wasting double the time and money. And been more in danger. I have been waiting for a better experience so that this review would be more constructive but truly I am not going to go into every situation and how completely bad experience it has been each time. Overall if you can avoid getting service here please do. Oil changes and maintenance can be don't anywhere, I thought coming to my make is best but it's not. If your visit is related to your tires do not come here and waste your time. Only come here if you have a Nissa and something is wrong and if it's under warranty they'll do it. Just make sure to keep calling them even if they say they will call you in 3 days then then to confirm etc. also, ask for a loaner ahead of time so no excuses can be made like in my situation... you can read it below if you want or just follow my advice and avoid it this place like the plague. The last straw was when something in my car needed to be ordered and fixed under warranty. I got there and asked for a loaner, first I was told Nissan didn't do that, then after explaining my situation , I was told they didn't have cars instead. As I continued to make a point that I have wasted so much time due to their lacks and I shouldn't have to miss work the next day due to Nissan, the representative get frustrated he catches an attitude and says " we don't have any cars right now, you need to call ahead for it and I just called them and they had no cars." Then he goes and calls again. And the loaner office says they do have a car, it had just got in. I am telling this to show that's the overall effort I get here in general. I am here a desperate single mother asking them to help and instead of compassion and extra costumer support and service (who goes above and beyond)... I get a narcissist who does the minimum then gets mad at me when he gets caught, treat me disrespectfully and calls the coworker to finish taking care of me who's appalled expression said everything. The other thing is that the same guy helped me before when I had to do a tire rotation they never found the nail and I proved someone's else did so I asked not to be charged, he pretended to agree said he put discount in and after I paid, the receipt reads the discount he added is also put back under the name miscellaneous. So chested. SmH luckily it's been enough time that I don't remember his name. read more

DO NOT consider this place to buy from. I've waited until everything was done before I wrote this review. I traded in my vehicle in in early March and purchased a used car (2019 Subaru) from them. They were SO pushy from the start. After I purchased the car, I found things wrong with it. The lever used to move a seat forward and back didn't work, some interior lights were burnt out, and the brakes felt terrible. They did take the car back in and fix these items at no charge to me but it is worrisome that they sold a car with completely worn down brakes and pads. The first time I used the windshield wipers, I found they were flapping and so old they barely wiped water away, so I had to replace them right away. A motor in one of the front seats is broken so that will have to be replaced as well. The car only came with one key. I asked them for another and they refused. After pressing them more, they offered to pay for half after I bought the key and submitted a receipt to them. The dealer I ordered from could not even believe they made me buy a second key. Keep in mind they resold the car I traded in for $8,000 more than they purchased it for from me, they didn't come down a single penny on my purchase price and yet they couldn't even supply a second key? I've had to go back in a few times since the purchase and it's like they don't even know me. I guess since the sale is complete, they don't need to be so friendly. And communication with them after the sale is pretty tough too. I think they pick and choose what they want to respond to. The finance department was NOT an issue to work with but the sales department and the sale of this car was a mess. I do love my car but I would NEVER buy from here again. I've learned a lot from this purchase, I can say that. But, please, save yourself the hassle and look elsewhere. read more

Possibly the pushiest sales process ever, and I didn't even go to the dealership! I received 4 calls and multiple emails over the span of 2 hours. WTF. I have a feeling that if you make the mistake of visiting, they'd probably be just as pushy. Editing my review because they have since called way more times. It is borderline harassment. I asked multiple times to be placed on their do not call list and they KEEP calling. The last time, I told them to put me on the Do Not Call list and told them I'd contact the FTC if they called again. They called AGAIN. So I blocked that number. They then called from another number. WTF. By far the worst experience I've had at a dealership, and I never even went in!!! read more

Gave erroneous info during purchase of vehicle. Very accommodating during sale, lacking in post sale. Disappointing

This review is mainly about the Service Department although I did buy two new cars from them as well. I'm a Nissan guy at heart as I have been driving them as my primary vehicle for more than 30 years! Scott Clark Nissan has a fabulous Service Department and I have been doing business with them for many years! They have never steered me wrong on services that needed to be done. In fact, they have set me straight where others tried to lead me astray! I once had some work done at BJ's Auto where they told me that there were grooves in my brake rotors and they couldn't be "turned" anymore. They took me back and showed me the grooves and insisted that the rotors needed to be replaced. I said thanks for the "advice" but declined to have the work done there. I took it to Scott Clark Nissan where they promptly informed me that the brakes were going bad but the rotors could be "turned." This saved me several hundred dollars at the time but more importantly it gave me a life lesson as well! Integrity is everything! Never let people without integrity work on your vehicle as they will inevitably lead you astray to rip you off! Actually, this isn't the first time this has happened. I had another mechanic tell me some work "really"needed to be done for my vehicle to be safe. Once again, I got a second opinion at Scott Clark Nissan where they informed me otherwise. As stated previously, I have bought two cars from them as well. Remember I'm a Nissan guy at heart! The first time I bought a car from them we were exposed to a traditional salesman. He did give me a decent deal but I was exposed to the high pressure sales tactics that are commonly employed by them. My advice is to use the internet to look for cars they have in stock to see if you're interested in any of them. I found exactly the car I was looking for minus one option that could be dealership installed. They agreed to install the option as part of the deal. At the time, I wasn't really sure how good a deal I got at the time as I hadn't researched it thoroughly enough prior to going in. After I made the purchase, I researched the numbers extensively and promptly concluded that I received an extraordinary deal! I do have a beef with their "Document Fee" as it's a total crock of shit! Dealerships pretend like it's some kind of governmental fee but it's really just pure profit for them! In any event, they wouldn't drop the document fee but they fudged (adjusted) the other numbers to make up for it. Ultimately, I was very happy with the deal I got from them! read more

The service department started breaking things on my car around 2018. They put the wrong strut on the front left of my car. I kept telling them the suspension didn't feel right after they did the work but they kept telling me it was fine. After many years of driving it and being unhappy I asked them to send me the papers and I looked the parts up online to find that the front left had the wrong strut. They still wouldn't make it right. So I paid to have all four replaced. Afterwords the car seemed good. Then I took it back for new tires and brakes. When I got it back the car was shaking on the highway like it has never done before. I have been back probably ten times and they still haven't fixed it. Almost every time I go they brake something on my car. I am convinced that they are breaking things to keep me coming back and spending thousands of dollars. I cannot get them to believe me and fix the problem. I need someone to help me. read more

If there was a way to select 0 stars I would. I responded to an ad for a used vehicle and emailed a sales manager, and provided the stock number. The sales manager responded with a completely different vehicle. Then I go to purchase the vehicle and it only has one key. I was told that they would have the key that day. They did not. They said they'd mail one within a week or so. Then I asked was the vehicle certified preowned (CPO), and was told that it was. However, per their own website, it doesn't have ANY CPOs. The ad for the vehicle does not mention that it is CPO by the dealership. Additionally, the vehicle had two completely bald front tires, two sets of different tires, NO owners manual, and only ONE key! Yeah. Ok. I'm good. On to the next. read more

Scott Clark Nissan - Website showing no CPOs - Car Dealers Near Me - Charlotte, North Carolina

Still no paperwork and no return call. Nothing changed. Info for taxes will be needed and this is going to be a problem not just for me - just found out the interest rate they told me was 2% higher than I was told when calling the financial institution. These issues from my original review still stand and it's close to a year later.....do not trust these people with anything. They have not responded to BBB complaint or NC consumer protection. Still no bill of sale or anything. read more

Biggest mistake of my life was purchasing a used vehicle from Scott Clark Nissan. A total sham. I purchased it in winter not even thinking I'd need to check the air conditioning since they hadn't mentioned anything was wrong with it. Come summer, I find out the air conditioning didn't even work. I tried to schedule an appointment to get it checked, and they push my appointment out two months because of Covid. By time I get in there, they say my warranty ended two weeks before and they couldn't help me with it. Within a year, the independent rear end started going bad. I was sold complete junk and there's no accountability from SCN. They will sell you a lemon, a lime, a POS and mark up the price like crazy. We settled on a price, and by time I was approved and we moved to finalizing the paperwork, it was $5k more. If you're going to buy used, I wouldn't dare suggest you go there. They will not tell you the truth. I'm going to be upside when I get rid of this thing. read more

I had an amazing experience at Scott Clark Nissan on South Blvd. I worked with John McCullough and he took great care of me from beginning to end. John made the process of buying my new 2020 Altima easy and he made things make since for me. If anyone mentions to me that they are interested in purchasing a new car this is where I will recommend them to go!! Thank you John and everyone at Scott Clark Nissan for your hospitality!! read more

Scott Clark Nissan - Car Dealers Near Me - Charlotte, North Carolina

I have NEVER been treated so horribly in any situation where I am the consumer! I was having difficulty finding the right used vehicle. I had an awesome young man as my sales rep. Unfortunately, the reviews on this site are so accurate regarding this dealership! Too bad I didn't read them first. This review is long but I hope you take the time to read it! The last car I drove I really liked but there were issues with the car. It needed the front bumper fixed and they weren't sure they could fix the dashboard which had some peeling or something going on plus it didn't get that great of gas mileage. I let them run my credit anyhow to see how it would pan out. While I was waiting, I was second guessing the entire decision because the cars aren't even clean! The pushy (think used car salesman stigma type) manager comes to discuss the "deal" they are going to offer me. He starts saying something and I said "I'm not even sure I want to purchase this car" to which he goes OFF! He folds up the sheet with their figures on it, tosses it across the desk and loudly says, "Then what why are we even bothering? What is the point?" I was just shocked. I said, "I'm just frustrated" and he replies, "You were that way when you walked in here." What?!?! That man wasn't anywhere near me when I walked in! He showed up after I was having a conversation with this sales rep. Then he aggressively holds out his hand to shake my hand (I'm still in shock that I'm being treated this way) and says "we're done" and after shaking my hand gets up and walks away. The nice young man that had been working with me wants to show me the figures they worked and this sales manager is across the room YELLING at this young man to get him to quit talking to me! They would NEVER treat a man the way I was just treated. It's as though I didn't have the right to change my mind! How does he know I wouldn't have gone home and thought about it and decided that was definitely the car I wanted? My advice is to stay FAR FAR away from this dealership! I was looking for the general manager's contact information and, not surprisingly, it is nowhere on their website. That's a bad sign. They know they can treat people like this and nobody will do anything about it! There are too many car dealerships in Charlotte and the surrounding areas to bother with this place. I think I will take another reviewer's advise and check out the Subaru dealership next! read more

Service review. Oh boy. Writing this after what turned out to be a terrible experience. I'm from Northern Virginia, and decided to visit this dealership to get a diagnostic on my vehicle's A/C. All went well, but I did get a lengthy list at the end for suggested services my car would need in the future. A few of those suggestions were repairs I got done two months ago. I did opt to get my wiper blades replaced... and this is where things went sour. After replacing my wipers, my service advisor told me I was free to go, and I thanked him and mentioned I'd call in a week or so to schedule my A/C repairs. Lovely, great, wonderful. I leave and get a few miles down the road and get out of my car and notice my old damaged wiper with rubber seal dragging is still on my car. Not only that, there were two large wiper blades just loosely sitting on top of them.... I go back to the dealership upset they didn't fix what I paid for, and also that those loose blades could have flown off and hit another vehicle. I go back and am visibly upset, but I didn't curse, raise my voice, nothing. Caleb, my service advisor comes out, and instead of approaching me with a sense of understanding, proceeds to say I was in a rush so he rushed the tech and that's why this happened. What? I never said I was in a rush or rushed anybody. I sat patiently in the waiting area until my vehicle was ready. I was offended he decided to quasi blame me for this when no such thing ever happened. On a positive note, the service managers Chris and Michael came to speak to me and were very apologetic and accommodating. One of them actually heard the interaction with Caleb himself (along with several other customers waiting for service). I was refunded for the blades and left. Here's the sad part, I tried to speak with a manager before heading back there because I couldn't reach Caleb at the moment. I just wanted to understand what went wrong. I would not have written a negative review had the interaction with Caleb not happened the way it did. Fixing the blades as I paid for and at least apologizing would have sufficed. In service you have the obligation to de-escalate a situation when dealing with customers. I was in the right, and I never cursed or yelled or anything to justify his obvious irritation and blame shifting. Chick-fil-a teaches their employees better than that! Would I come back here as a female by herself? Not a chance. I don't know what about me made Caleb feel okay to speak to me the way he did, but he already seemed a little rushy and irritated to begin with. Worst experience I've ever had getting service for my vehicle. Ever. read more

For starters, I found the car through cars.com and the online price was very different from the sticker price on the 2022 Kia Stinger GT1. The Cars.com price was $36,500 and the sticker price was $41,500. That is where the deception started. After 2.5 hours of haggling, we agreed upon $2,000 trade in and $1,000 down in order to get my payments down from the original $612 to $575 a month. Without putting $1,000 down the two salesmen (Deon Brace and Terrance Dumas) said the monthly payments would go back up to $612 a month. When I got to the finance office to sign papers, the finance worker (John Green) assured me that the payments were going to be $575 despite the paperwork saying $612. They are very deceptive, avoid if you can!!! read more

Talk about a dealership jerking my chain. On Sunday, December 8th, using their on-line form, I requested an out the door price on a 2019 Nissan Rogue SL. I had to send three e-mails to their Assistant Director, Internet Sales, William Millikan, before I received the OTD from him His first response asked me for my zip code so that he could determine my sales tax and to "accurately" calculate my rebate from Nissan. Fair enough question. So I send him my zip code. His response e-mail, asked me what my "main goal" was, among other things. But still no OTD price. I again sent an e-mail requesting the OTD price. The next response from Millikan, was to tell me that their "corp buyer" was there and could I come in today so my trade-in could be evaluated. Still no OTD price. I answered back that less than two weeks ago the dealership which I bought my trade-in had provided me a written evaluation on my vehicle. Finally I receive the OTD price that I requested all those e-mails ago. But the MSRP was higher than it was on their website and the rebate was less. Which resulted in a pre-OTD price being higher than what they advertised on the Scott Clark Nissan website. In my next e-mail to Millikan, I pointed out the pricing difference between the e-mail he sent me and the price on their website. In response Millikan sends me an e-mail asking what he can do to "earn" my business. I sent him back a dollar amount. In the tradition of Millikan ignoring what I had to say and instead going on this own little tangent, he ignored the dollar amount I sent him and sent me a little lecture, on car buying, which ended with "There is no such thing as the right deal on the wrong car". Well la-di-dah. I am really glad I had this experience with Millikan. Now I won't have to go to the dealership and have my time wasted there. read more

If you need parts you need to see Scott! This guy goes way above and way beyond your expectations from researching to making recommendations. Scott does what other part guys won't do. Who ever signs his paycheck needs to give him an extra couples zeros on his next paycheck. I've been going to Rock Hill for all my parts but I've found a new reputable and reliable parts guy! read more

These guys and gals are top notch in service. I'm always in and out in a reasonable time. I've been coming to this location for nearly 15 years. It's clean and spacey. Social distance is enforced. Pricing for most services are very competitive and fair. read more

I was very stupid when I decided to buy a new car in Scott Clark Nissan. Extremely bad customer service, they wanted only to sell their cars at the highest price as possible. I do not recommend this dealership. Never again. read more

My salesperson was excellent. The tag/title department is HORRIBLE!!!!! I bought my car February 12, 2022 and it is now August 8, 2022 and the have NOT transferred my tags as of now. I have been going round and round with them. They have blatantly lied to the MVA about my old car. Then lied to me about calling me. I've called them numerous times with leaving a voicemail and no response from them. Please be careful and stay on top of your paperwork because they do charge!!! read more

Worst experience. I will take my business somewhere else. The sales person didn't liste to anything that I asked for. Instead he showed me a car that was way over what we had talked about. Do not do business with this dealer. read more

A MUST READ BEFORE GETTING YOUR CAR SERVICED HERE!!! I have a 2012 Nissan Armada 2WD SL and the needed the heater control valve replaced. Was told by the parts manager that the part was 200.00 then i was transferred to service to get the labor cost. Service consultant informed me that tihe total cost would be close to 700.00 which included a coolant fluid flush. I was absolutely floored by the price so I decided to call the Nissan dealership on East Independence. Spoke with Sherrod who quoted me parts and labor 280.00 out the door, PLEASE CALL AROUND TO OTHER DEALERSHIPS!!! THIS IS LARCENY ON AN OBSCENE SCALE!! I called to speak with the service director but have yet to hear back. UNREAL!!! read more

It used to be good customer service. I have my ABS recall service(2016 nissan maxima) 6 months ago. They called me to fix it a month ago, nissan service center employee negligence after 45 minute of service on of the service advisor walk in to me and tells me that ABS part was damaged which one we order for you. Once the part received from the nissan dealer, they did not even check it it is in good condition or broken or wrong part.. no they don't do that. Wested my time.. my gas.. everything.. now my vehicle ABS light start to on.. who is responsible for that? I never ever buy the vehicle from your dealer and i don't even recommend to my friends and family. It sucks.. read more

This is the worst car buying experience I've had. My salesperson, Richardo was very nice before he got me in a car. Once he got me in a car, I could no longer get him on the phone. I've been trying to get the manual for the car they sold me and you would think I am begging for bread.. read more

I don't live in NC but I've been here for an extended stay. I was overdue for service and decided to get it taken care of before heading back home. I initially looked up a dealership that was closer to where I'm staying but they didn't have an option to make appointments online. So off I went to Scott Clark. I was taken back on time, the service agent was super pleasant (even offered prayers for my friend I'm here with), and even though my car was ready ahead of schedule he thanked me for my patience. All in all, a far better experience than I've had at home. read more

This dealership incorrectly have my email registered as having purchased a vehicle. Spamming me with promotions for a vehicle I do not own. Their website is so broken, I cannot even get in contact with them through their website. Shoddy all around read more

Bought a quest from them in September. They didn't respect our time even though we called ahead to let them know we were coming to look at a car. The car has had issues since we bought it and they haven't lifted a finger to help or fix anything. The warranty they touted isn't any good unless you do every suggested maintenance appointment and have proof of it! Scott Clark did everything they could to sell us a car but they haven't lifted a finger to take care of us as a customer!!! read more

By far the most racist, hate driven, forceful, degrading, experience in buying a car as a woman. Shame on the culture of this dealership. If you are looking for a place to buy a car with no pressure, please look to purchasing at another dealership. There manager Dion will lure you into the dealership was a false price and then degraded you with his vulgar, rude, forceful, anti-white culture, and honestly believing he is above you. He will try to sweet talk, but no. I had the GENERAL MANAGER MARTY TOLD ME THAT HE WAS THE OWNER! I WAS SITTING DOWN, HE TOLD ME SHUT UP, SIT DOWN, LISTEN TO HIM, LEAVE THE SHOWROOM WITH THE DAMAGE CAUSED BY HIS EMPLOYEES. I TOLD HIM TO CALL THE POLICE. I TOLD HIM YOU NEVER SPEAK TO WOMAN IN THAT TONE. HE VERBALLY ASSAULTED ME. I AM DISABLED!!!!! IS THIS HOW YOU ACT AS AN OWNER? HE ACCUSED ME OF DAMAGING MY NEW SUV WHILE IT WAS IN HIS POSSESSION AND HIS STORE. I bought my car my young man named James. While showing me the car, his phone was blowing up. He told me it was his birthday and everybody wanted to wish him well. First Rule, NEVER HAVE YOUR PHONE RINGING WHILE YOU ARE WALKING THE LOT WITH A CUSTOMER! First he offered me a sales price over $4000.00 over advertised priced based on a discussion with the Internet Sales Team and Management. The offer was $26,400. He brought an offer of over $32,000. He would not allow me to see all of the options of the SUV I was considering to purchase. He was not knowledgeable of this vehicle. He was claimed to be a specialist by his management team. To this day almost 2 weeks later, no thank you call or apology about my car still sitting sitting at the dealership. I have driven my car for only one day. He bring this manager Dion who shames me, degrades me, treats me as I was ignorant, uneducated, bullying mentality. They were doing the same to the woman next me too. Even though she told them she could not afford what he was offering. He will low-ball your trade in. For Prius 2011, they started at $4000.00. He was definitely playing games. i am highly education, been in finance most of my career. Have dealt with many bullies like him in the pass. He believes woman have no value. You can hear them talking behind me laughing and humiliating me as a women and a buyer. I started to walk. A third person comes out now, sharing with me they use a soft sell approach. He told me I was not entitled to any discount, because I did not serve as a veteran and I had no value. I was so disgusted by now. I am very involved with the VA and many service out there. He could not process numbers correctly and again degrading me. At this point, started to walk. More laughter in the background. The price was not even close. I explained other offers, I told him what I need to be financially. Told me I should not move and come work for him, a complete pig. Almost 4 hours later, I got a trade in that I felt comfortable with, the BS just keep flowing. The final person threatened if I did not take the offer I should leave the dealership. He told me , he needed to feed his family, and put money in his pocket. We finally came to a number, accept I am now be charged $800.00 for leather seats. He originally was ripping me off ar $1250.00. He told me I would have to bring my car back in the following week. Meanwhile my car was defective leaving the showroom, navigation system not programmed correctly, nobody setting up my new car or even knows the features, it took over 1 week to get my car returned along with 7 phone calls to receptionist who wear ear-pods and has personals conversation with her friend instead of the customer. After 1 week, plates not installed correctly, I noticed 4 minutes after leaving the lot, who ever installed the licence plates damaged my brand new car with the screwdriver. The paint was chipped to the core of the car. Nobody was honest enough to notify me so I would not have drive hour to get there. More lies and More lies. read more

Nissan Roque - do they make a six cylinder for this vehicle?