Dr. Hetzler saved my Son today. He's Amazing! My son was in terrible misery dealing with an abscess…read moreon his tonsil. Dr. Hetzler was so caring , kind, patient , compassionate and extremely detailed and thorough. After 9 days of of feeling awful my son was able to break a smile tonight and he said "Mom, I can't believe it but I'm already starting to feel a bit better". My heart was so happy for him. We are so grateful for Dr. Hetzler, he is extremely skilled, talented and so so nice ! What a great guy! We were super lucky to have him today !

I don't know why he gets good reviews or most doctors with PAMF these days. If you have an…read moreemergency you shouldn't have to wait 6 months for an appt. And to be told to get a referral from your PCP or Urgent Care is not acceptable. Today I had a serious hearing problem and this is what i was told. Not acceptable.

I have no idea who issued this person an MD, not an ENT. Maybe overseas? He seems to have zero ENT…read moreknowledge. My condition has progressed much worse due to his ineptness. I have a lifetime of complex ENT care.

Dr. Krause was so thorough with our appointment today. So kind, knowledgeable, explained his…read moreconcerns clearly, took the time during procedure and put a plan in play for medical treatment. Thank you so much. Karen

Three days ago I had an emergency regarding a severe nose bleeding and I had to go to ER. The…read moreambulance couldn't help me out. They place a nasal packing and it had to be removed by a ENT specialist and I got an appointment with Dr. Michael Purkey. He is an excellent doctor! He is very knowledgeable, kind and professional. He was very patient with me listening to all my concerns and addressing them in a very reassuring way. The staff is very friendly and supportive. I highly recommend Dr. Michael Purkey.

As a patient with complicated health issues and who deals with many doctors who seem to forget i'm…read moreactually a person, I get the worst anxiety walking into a doctor's office. I have seen that when doctors don't have answers, it is easier for them to either blow it off or throw out some blanket diagnosis, without doing the hard work to get an answer. But that is not Dr Purkey. He is kind, patient and helpful. He truly seems to care about the patient and I would definitely recommend him.

I've had a few ENT's in the past but none of them compare to Dr.Skolnick! I'd give him 10 stars if…read moreI could! No matter how long it is btwn my appts w/him he always makes me feel that he will do his best to accommodate my needs. He is always upbeat, personable, professional & extremely knowledgeable! I feel very fortunate to have him as my doctor.

Dr Sckolnick is amazing - I'm so thankful. I have thyroid cancer & he referred me to an…read moreout-of-network surgeon. When my insurance denied the referral, he called the insurance company on my behalf and they reversed their decision. Thank you so much!

Office experience stinks! Call office and get voice mail . they do not return calls. When at their…read moreoffice, we are busy and do not have time to answer the phone. We return calls in 48 hrs but they never do. Parking is difficult and can take 10+ minutes. when go to ck in, if late 5-10 minutes, you are late can wait and we will see if can "squeeze you in" After driving 1/2 hr to get there and being told they return calls in 48 rs, which they do not, and being told, you are late, but can wait 3040+ minutes and see if they "squeeze you in" not recommend to go to that office!

BEWARE! These guys are crooks. They will charge you $500 if you cancel even if it is 48 hours in…read moreadvance and are sick. It is better to do business somewhere else.

I was surprised to see any reviews here less than 5*. I've been a patient of Dr. Spilman's for over…read moreten years for allergies and sinus issues. I had endoscopic sinus surgery performed by Dr. Spilman, it went perfectly and recovery was a snap - he is an amazing surgeon. In the past I've had allergy treatment / shots and the allergy office is top notch - great staff and never had a problem getting a shot quickly. Dr. Teng is newer to the Santa Cruz ENT practice, but the few times I've met with him have been pleasant and helpful - plus my wife underwent surgery with him and it exceeded her expectations, both the result, and the recovery. The surgeons here are the best of the best. They will give you direct feedback on what you need, with no frills. If you want a Doctor to tell you what you want to hear, or prescribe you something you think you need, this probably isn't the place for you. However, if you want excellent care, and results that improve your quality of life, I would recommend them without hesitation.

We've been going to SC EN&T Medical Group at 550 Water St. in Santa Cruz for several years for our…read moremother who will be 100 years old in just a few months. On April 14th I called because the tip of the hearing aid got stuck in my mother's ear. It usually takes 5-10 minutes for them to remove the piece. The hearing aid also needed a minor repair which also normally takes just 5-10 minutes. I called at 9:15 and left a message explaining the issue, but didn't receive a call back. I called again at 10:30 and the receptionist told me she would call us back. By 1:00 we hadn't heard from them so I had to take my mother to Sutter Urgent Care which took two hours. By the end of the day, we still had not heard from SC EN&T Medical Group. The next day, I took the hearing aid into the Water St. location for the repair. While I was trying to explain what needed to be done to one person, the receptionist who I talked to on the phone the previous day interrupted and claimed she tried to call us back. Well, we all know our cell phones provide a list of incoming and outgoing calls and none of the three phone numbers (mine, my sister's, or my mother's) shows a call from SC EN&T and no message was left. This review gets two stars only because the woman who helped me when I dropped off the hearing aid for repair (I think "Molly") was gracious, ready to listen, and it was ready to be picked up within an hour after I dropped it off. I understand the office is busy and people need to wait in line for service, but at the same time, consideration should be given when you know you have a 100 year-old client with a problem that can be fixed in 5-10 minutes. Instead, we had to go to Urgent Care where our mother was potentially exposed to sick people and falling asleep in the waiting room. I also do not appreciate being interrupted while I'm trying to explain a concern. Be respectful.

Do not go to this office if you are seeking basic care for an ear infection or similar. They will…read morerequire you to take audible tests for hearing, they do not disclose that requirement, force you to do it otherwise you can't see the doctor, and then charge you for it. I reached out to Ear Associates in May of 2026 to see a doctor for an ear infection. I booked my appointment for 5/29/26. Upon arriving to the doctor's office I was escorted into a room and a provider started running audible testing on me. I asked the provider to stop and expressed concern as i was coming in for an ear infection and thought I was to see a doctor. The provider said I was not allowed to see the doctor until they finished this audible tests. Upon booking of this appointment, no one disclosed anything in regards to a requirement for audible tests. Since i was in dire need to see a doctor, I begrudgingly proceeded. The audible testing lasted for 20-30 minutes. Then i finally got to see a doctor for my ear infection. Even the doctor expressed confusion as to why i was subjected to hearing tests just for an ear infection. The doctor's office agreed to waive the doctor's visit fees, however, I asked to be charged for the doctor's visit and to credit for the audible testing that was not disclosed and forced upon me. The office refused. Additionally, Jacqui Garcia whom was the last person i spoke to at this facility was extremely rude and unhelpful with any further path forward to resolving this issue. Extremely shady. They should be upfront about requiring these hearing tests ahead of seeing a doctor instead of forcing them upon you and refusing to credit it from the bill.

Dr. Inserra is the best doctor ever. She is very professional and personable. She cares about her…read morepatients and often sacrifice her break time to fit in patients with urgent need. She combines prescriptions and supplement suggestions to treat health issues holistically. I always feel better after my visits with her.

This review is long overdue. I cannot thank Dr. Kiringoda and his team enough!! He significantly…read moreimproved the hearing in both of my ears from otosclerosis after the birth of my son in 2001. I've worn hearing aids for 24 years by total necessity to work and live because of this disability. After two successful surgeries, I can carry on conversations, workout and talk with people, hike and swim without fear of ruining my expensive hearing aids. It's miraculous!! I knew from my first meeting with Dr. Kiringoda, that I could trust him completely. He is kind, patient, caring and clearly experienced, but also humble. Excellent bedside manner compared to a surgeon I met with 20 years ago in SF. I can't recommend Dr. Kiringoda highly enough...he improved my quality of life in a way I didn't think was possible. Thank you!!!

I'm a 36 y.o. female. My worsened/more acute hearing loss issues spanned about two years by the…read moretime that I got surgery, and a year and a half before I met Dr. Kiringoda. It was a really hard time. I had a couple of other ENTs unsure of the root cause, with imaging showing no issues, etc. Those ENTs mostly pushed for keeping my newly acquired hearing aids and not pursuing surgery to better my hearing on its own. I finally met with an ENT who recommended the right imaging and then referred me to Dr. Kiringoda, whom he highly recommended. When I first went in for a consultation, Dr. Kiringoda and PA Rachel (who is also awesome) spent a lot of time with me. He looked at my new CT with me and explained what his plan would be for surgery, targeting the exact cause of my hearing loss. Additionally, he would explore the middle ear to ensure there were no other issues and be prepared if anything else came up during surgery. He thoroughly explained the procedure and what to expect. Small Note: He spends considerable time with his patients, so appointments sometimes run behind, but it's all good because his expertise is worth the wait! I got surgery done by Dr. Kiringoda in August 2025, where I underwent an Ossiculoplasty, in which he placed a prosthetic due to erosion of the long process of the Incus bone. After my surgery, I experienced minimal pain and no complications. It was clear about a month after that my hearing was improving, my tinnitus was decreasing, and the numb feeling in my ear was mostly gone. By two months or so, my hearing was exceptionally improved. I am so grateful to Dr. Kiringoda and his excellent team both before and during surgery. I felt well cared for and still do, knowing they are in my corner if something else transpires with my ears. I highly recommend Dr. Kiringoda and PA Rachel Brown, and I have told several people who have asked me for a reference for a good ENT.