After opening a account online they put a block on my account and want me to drive 5 hours to be…read moreable to check my ID. Doesn't have a way for you to I'd yourself they trick you in to deposit money and lock you account to not give you the bonus .don't open a account here you gonna regret it.

Terrible customer service. Long wait times…read more Avoid at all cost. Staff beyond rude to customers. Staff berated customer for all in the bank to hear.

The Pickering branch is fantastic. They have looked after my Mother's accounts for years. She very…read morerecently passed away and they have been incredibly helpful with my Executor duties. So much so, that I have opened an account with this branch even though I don't live in Pickering. Special thanks to Mike Kombargi who knows his stuff and never makes me feel small even if it feels like I'm asking the simplest questions. They are 5 star all the way.

I feel as though I should give kudos when kudos are due, and they are this time... I just deposited…read moresome cheques this week... AND THEY DIDN'T HOLD THEM THIS TIME!!! WOOHOO!!! Thank you.

Love the small town feel of this location. All the tellers are so friendly and I rarely have to…read morewait very long. They always address you by name, making your visit personal.

I have been to this location a few times. I tend to go through the drive-thru to do my banking when…read moreI am in Ajax. The drive-thru is circular and has probably been there for years. Still, I have never had any problems accessing it. I have yet to see it down for technological issues. (42)

My wife and I have been with Scotiabank for as long as we can remember. We have our mortgage, line…read moreof credit, credit cards, cheque and savings and investments all through Scotia. Until today! After moving to Whitby 7 years ago we switched to Whitby main branch, we've had nothing but issues. One, they never answer or return your call. Two, they will mislead you - they gave us all kinds of stories about investments (for example: They put our kids RESP into a cash account instead high risk like we asked. They have us approval for a mortgage and then when we put a bid on a house the branch manager told us they never submitted the applications and we didn't have approval yet... Yeah we lost the house we wanted). In summary... Stay away from this branch at all costs. The support from the executive level about the branch was no help either (they made excuse after excuse). Today we are officially TD everything (accounts, mortgage, investments, etc) and couldn't be happier.

Had to go to a meeting in Whitby this afternoon, and decided to do my banking there...BIG MISTAKE!…read more F.Y.I: Horrible customer service!!!! I have always had a pretty good experience when I go to a CIBC branch, but today I felt embarrassed and disrespected by a teller and the Assistant Manager at this branch! I was able to complete my banking at another location today in Toronto, but I am highly considering switching to another bank after this experience! Can't have this happen to me again...it's not fun...trust me!- Xoxo Notthatkindofgirl

I keep trying to give this place a chance to redeem itself but they consistently & repeatedly…read moredisappoint . Twice in the last month or so the ATM machine has been empty & the bank closed so I could not get any money out . The first time it closed middle of the week they just had a sign on the door saying " entire staff out for team meeting . I know they were not out figuring out how to improve because they got worse. I tried to cash a Provincial Government check & they bungled it 3 times , I ended up having to have the Gov reissue the check & wait 2 months for that. I was not informed when the check came back I only noticed because I saw money had been removed from my account . No informing me of it nor any real indication of concern . An ATM that does not dispense money is useless & an institution that is closed for "meetings " does not seem trustworthy . Stay away from this place I know I will