I've been a customer for over 20 years and I always feel appreciated when I visit. The staff are…read morealways helpful and peasant The bank got a make-over a year or so ago and has a beautiful open concept. Comfy seating for waiting for an appointment, they even offer you a tea while you wait. 5 star service.

I have been a TD Canadatrust customer for 20 years, I started as a Canada Trust customer. I move to…read moreNS a few years back and started banking wi the 590 Portland Street, and quickly moved to the Cole Harbour location due to awful customer service at the 590 Portland Street location. Things. We're OK in Cole Harbour until a new manager arrived. This new manager must have something on someone. She is clueless and useless. Combine that with TD's love of service fees and PC banking here I come..

Fairly standard small branch office. There are three ATMs and four teller kiosks. Located in a…read moreplaza with a Second Cup and Shoppers Drug Mart, and plenty of parking spots.

I used to do my banking at this HSBC until I had a few separate occurrences take place…read more *A had a cheque go missing after I deposited it into an atm at this bank. It turned up after two weeks. (somehow? I was never given an explanation) * I was consistently treated poorly whenever I required customer service based on being 19-20 years old at the time. Pretty inexcusable. Overall, HSBC has decent rates if you're the type of person who uses their debit card 5 times a day, but the customer service was poor enough to warrant me taking my business elsewhere.

NOT friendly staff at all. Had walked in to open an account and was told unless you have so many…read moredollars minimum to deposit we are not interested. So bizarre. In fact I had 4 times the amount but still treated you like whatever. Second visit was the same. Only do my banking online thank goodness as would not want to deal with these people. In addition they messed up when setting up my account and I had to call Head Office to get it sorted out so I could access my funds. I only went to them as wanted international access to accounts when travelling but definitely not the kind of people you want to deal with. The rep even gave me a bull story assuring me I could do so and so if I upgraded my account. Turned out it was not true and he never even apologized. Again it was whatever. Do yourself a favour and stay away from these people.

A bank is a bank is a bank in my books. Banks are filled with money that I don't have, the money…read morethat I do have usually has to stay there, and everything that goes through the heads of people who work in banks actively makes mine hurt until I splurge on a $300 belt to make the pain go away. All in all, banks and I have no reason to be friends. This credit union is pretty much just like any other bank except in a nicer building. It looks all fancy with its grandiose columns which makes me pretty happy. If I have to go to a bank, it might as well be wrapped in Roman pomp. It also has a strange rule that you can slam your car into park basically on its front step if you're just running in to use the ATM. Along with the columns, this ends up making me feel all kinds if VIP...like la Lohan drunk-driving her coup right into the line-up at some LA hotspot. The staff on the inside includes multiple young bucks (nice to know that there are spots hiring new grads!) and plenty of folks who can cope with 'old person requests' much better than I ever could. I'd rather take 37 punches to the face than have to go fetch a lady crisper $20 bills for her grandson's birthday card, but I suppose that's why they work there and I don't. So in summary, Ben hates banks, this one is fancy enough to fool me into thinking I'm not just handing my money over to bills, and old people drive me crazy but are in good hands here.

Banking is one of those things that I don't think most people enjoy (except on payday of course),…read morebut I've found banking at Heritage (now part of East Coast CU) has been an absolute joy. They had a nice little display on campus during orientation, which was nice enough, but actually going in and setting up a membership was surprisingly less painful than I had expected. The place was under renovations at the time so it was a bit unorganized and not particularly pleasant to sit around in, but I was seen quickly, different staff came by to make sure I'd been looked after, which honestly got a bit obnoxious, but it was nice to know someone knew there was another living body in the room. Location isn't the greatest for people that are passing through downtown, but at the same time, neither are the other bank locations off Alderney.

I'm not a member of Credit Union Atlantic, though I am a member of St Josephs Credit Union in Cape…read moreBreton. There are not a plethora of options around Halifax for a CU member, but they are there if you know where to look. Since the Spring Garden location is only a 10 minute walk from my office, it makes it a logical choice to visit for any in person stuff I have to do. Overall, I am extremely satisfied with my service there. Customer Service: 5/5 I normally have the same clerk when I go in, and it's made it so that she remembers my name and account whenever I go in, making it a quick and easy process to get in, do what I need, and then keep on with the rest of my day. Even when I don't get my normal clerk, the others are friendly, helpful, and happy. One of the worst things I've seen in a Halifax bank is a cranky clerk, it just ruins my day. I'm happy to say I've yet to run into one at CU. It doesn't even matter that I'm a member of another CU, because they've got their processes in order to always accommodate what I need. If they can't do something, they're on the phone in seconds with my CU back home to get it worked out. Atmosphere: 5/5 The decor is calming, not too much of any one colour (sorry TD, but too much green makes me feel like Kermit came in and exploded upon entry...), and the waiting chairs are a large comfy blue kind. Lines are never very long, I'd say the longest I've ever waited was about 10 minutes. Compared with other banks in the area, I've seen 30 mins to an hour on paydays, so this isn't bad. Hours: 3/5 (the only thing stopping me from giving it 5 stars) The hours are just as you'd expect from most banks (10-4 or 10-5, weekdays). Though, it would be helpful to have longer hours on typical paydays to accommodate for those who can only make it in after work (if you close at 5, and work is over at 5, it can be hard to make it work...) Some CU's in other parts of the city even have a few Saturday hours, which can be helpful for those who work during their normal weekday hours, or even students that have more time for banking on a weekend. Hard to fault them for this, since it really is the norm for Halifax banks, but it would make it more convenient just the same.

I would not recommend CUA to my worst enemy. I had a small business Covid relief loan organized by…read morethe provincial government through CUA and they are scam artists. The fees on the loan and the subsequent debit account I was required to have to pay the loan off were astronomical. My friend was in the same boat - she got a personal consolidation loan with them and the amount she's paid in fees, she could have had her debt paid off by now. I am all for supporting local but small banks just can't offer low rates the way big banks can.

I've never used the branch itself, only the ATMs (you can get money with your Tangerine bank card…read morefor no fee at Scotiabank branches). There probably isn't a better physical location in town, everything is nearby! Just be careful after dark when the sketchies come out and you'll be fine.

This Bank of Nova Scotia location gets a decent amount of respect from me for one reason: They will…read moreallow you to purchase rolls of laundry money without requiring that you be a customer of their bank. Thank you! Finally! Since when did 'Here's my twenty, i'd like $15 in loonies, $5 in quarters' illicit a: 'Certainly, can I just see your debit card?' For what? How could that possibly be necessary in this transaction? Essentially, what banks are telling me when they won't let me buy laundry money is a) they don't care if my clothes are dirty and b) they don't want to expend the cost of processing coin, bills etc on my behalf when i'm not paying monthly user fees, etc. Grrrrr.... Anyways, moving on... This Scotiabank location will! And I love them for it. If I regularly required teller service at this bank I would probably be a little miffed though. I was in at 11:45am yesterday and waited 20 minutes in line. This bank is only open 10am-5pm, 5 days a week... can't half the staff take their lunch at 1? It seems obvious that a lot of people will need to do banking between 12pm-1pm. Especially when their bank isn't open before or after work. Regardless, the laundry money and friendly service will keep me coming back!

Tellers are great and friendly, but try to get a financial officer to return your calls. For…read moreyears ago I did some mortgage work with the bank. It was very hard to get the officer to return calls. He eventually left on vacation and left myself and another officer in a last minute panic to get things done in time. Very poor handoff and professionalism. Now I am back to the same Branch. Again he does not return calls. First time it waited 2 days to hear back from him and eventually had to drive to the branch so I could run into him. I did, and he said to phone and set up a meeting time the next week. I left message on phone and am again waiting. Branch has been open for over two hours and still haven't heard from him. Guess only his time is valuable and mine is worth nothing. Not good for a Bank that claims superior service.