Not a patron, just the recipient of two abandoned scooters, fallen over, half on the public sidewalk and half in the street under a no parking sign. It took two days, several emails and telephone calls to get them to handle their pile of mechanical trash. Amazingly, they retrieved one and left the other! I have no idea if they penalize the rider. It is mechanical litter. read more

Scoot - Lime scoouters abandoned - Bike Rentals Near Me - San Francisco, California

Yes because it really work and he help me and I got my scooter got stolen and he stay on the phone with me

!!!ATTENTION PEOPLE OF SAN FRANCISCO!!! Do not use Scoot for your transportation in SF. They take your credit card number and scam you out of fees you never agreed to pay. They will charge you "parking fines" for $20 even if you park your Scoot correctly. I have parked a scoot correctly, directly from where I initially picked it up, and even after taking the proper photo, I have been fined. They don't review the photos just charge your credit card. Many better and more comfortable transportation options out there. STAY SAFE SF!!!! read more

Scoot - Photo of my parked scooter. - Bike Rentals Near Me - San Francisco, California

The person that helped us was really supportive. I was with my five children, and we tried to rent a bunch of scooters while in San Francisco. We ran into The following issues: 1. My children were allowed to create accounts and put money on their app, before the app let them know that they had to be 18 years old to rent. It was a strange thing that you were willing to take their money, and then keep it when their ID showed they were under 18. 2. We found a group of scooters to rent, and apparently they were parked in a no parking zone. The app allowed us to activate the scooter, but would not allow us to unlock the scooter. Then trying to turn off the timer for the scooter, would not allow us to because we were in a no parking zone. So you created a situation that allowed you to take our money and not turn off the timer. If your company has the ability to not turn off the timer because it's in an non-parking area, it should also not let us start the timer. And then, the app has a wonderful ability to reload money on the app when it gets low, so while you're trying to turn off the app, your money runs out, it loads more and keeps taking your money. 3. My son had a lag issue while trying to load money on his app and it loaded $20..00 two times. 4. The timer Started on the scooter, and it took a few minutes to figure out how to unlock the bike and the parking issue. So basically we lose money for for five minutes while trying to figure out the issues that your company put as a roadblock. We had to talk to customer service to get two of the scooters turned off because of the no parking issue. We had to talk to customer service to figure out how to unlock the bike chain on the scooter and there was nowhere on the app that would explain this once the scooter was active. We were able to handle all of these issues with customer service, but it was difficult and I wonder how many people just let you keep the money instead of going through this hassle. Which leads to my final issue: all of these issues benefited your company. You got the money first, and kept the money, and the timer kept taking money while we tried to fix the issues... after spending 45 minutes on the phone, each one of us was able to get refunds (within 10 days) But the whole ordeal lost is about an hour and a half downtown San Francisco. As a suggestion if you plan on renting a scooter, make sure you open the app and see if the scooter is in a no parking zone. If it is a no parking zone, and there is a lock on the scooter, it will not unlock. But the company will allow you to activate the scooter and start charging you by the minute as you're trying to figure out why the bike won't unlock. Then when you tried to turn the scooter off, it will not allow you because you're not in a parking area... amazing technology allows them to charge you money for not using their vehicle and not allow you to stop charging. Customer service was very helpful though I have to admit. And we did get everything resolved. read more

San Franciscans be aware !! Lack of experience with customer service Recently one of their user hit my car and ran away when I witness , so I reported to the company and they said that the company cannot not be liable for the repair of my car, so I have been calling them exhausted times without a clear answer I am a very disappointed of this company of how they are managing claims read more

Scoot - Hit and run to my car by this scooter , I reported to the company y but they have done anything about it - Bike Rentals Near Me - San Francisco, California

This is my first time riding Scoot. I chose the SF location, 765 Pennsylvania @10:30 pm on a Saturday. The first 2 hours/20miles are free when you sign up! You will get your own code so make you send it to your friends for more free rides! Finding the instructions and scoots was easy but it's difficult if you don't go with someone without experience. I went with my boyfriend who went once before so it was easier to understand everything from beginning to end. It takes a lot to get used to, especially because SF has very crowded streets with cars, public transportation, people and there are a lot of hills. I would recommend everyone to practice driving around their scoot location before they go out to the main streets with a lot of cars. You have a helmet on but it is still very dangerous, especially when you have to have balance and put your feet down when you fully stop. It took me about 2 miles riding around dead and empty streets before I felt comfortable and went towards Pier 39 with more cars and traffic. It was a fun experience but I can see why licensed motorcyclists might get mad because I'm sure people drive like dangerous idiots. Be safe! read more

Scoot - Bike Rentals Near Me - San Francisco, California

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Oh boy was this one of the best parts of my recent trip to San Francisco. I saved a ton of money by utilizing this service as opposed to utilizing rad share apps and time by not using public transit. The app was very good for finding locations and more importantly garages for easy parking. I did the introduction course over breakfast and was riding within the hour and I had a blast. Bonus find was, if you find a scooter with a low battery you can ride it for free if you return it to garage to power up. read more

My favorite type of transportation around the city. In this review I'll be listing my pros and cons for Scoot but my overall thoughts and feelings on their ongoing existence and integration into the San Francisco transportation system is imminent. Pros: quick and cheap for it's convenience, ability for free rides (if the scooter needs to be parked at a garage and is on its last legs), great starting promotion (24 hours free), easy to find (red, next to the curb, app is helpful), great interface (easy to pick up and just go, no glitches), fun, wind through your hair, and just fast enough to not be dangerous to roadsters like myself. Cons: not able to park at all curbsides in SF (the colored parts of the map tells you where is a parkable curb), 20 miles of movement before needing to be charged (hopefully longer in the future), garages are not the easiest to spot, and garage closed hours could be indicated with consideration of movement time. Try it out and let me know how you liked your experience! Feel free to ask me for a reference for that free 24 hours :) read more

Scoot - Scooting around this weekend was super fun! - Bike Rentals Near Me - San Francisco, California

I love Scoot! Y'all crazy if you don't think this is one of the more fun and flexible ways to get around San Francisco. Plus, they are environmentally friendly! If the sun is shining the morning I wake up, I know it's going to be a good day. To add to that happiness, I hop on a Scoot and cruise the town. I love the fact that you can hold the scooter during your rental period and hop on/off the bike all day long! I use them for running errands, going from business meeting to meeting and joy riding on the weekends. Go through the app training process and get you butt out in the fresh air! read more

Charged me a fine even though I followed all applicable guidelines for where to park. Sent them a photo and a street view photo and they refused to refund the fine. Avoid! read more

Had a blast riding around SF the Tuesday after Labor Day. I usually only go around places that are close to BART (I hate driving in the city) so today was the first day I really got to explore the city. It's pretty simple to get started. Just download the scoot app & watch the intro videos which takes about 20 minutes. When you get to the city, open up the app and just look for the nearest unreserved scoot. A tip is to reserve yours when you're close to it since you only get a 15 minute grace period. It was a little tricky getting started, but with patience and practice I got the hang of it real quick. Riding around was so much fun and freeing. Although they only go 30 miles a hour, it's a lot faster then you'd think. I highly recommend trying it out cause I know you'll have just as much fun. Some tips: when putting the scoot on & off the kick stand, really put your weight into lifting and bend with you're knees read more

Scoot - Bike Rentals Near Me - San Francisco, California

My rating would be zero stars if possible. Scooters are maintained very poorly and customer service is quick to blame the rider instead of taking responsibility for their companies neglect. The last time I called was due to a tire that almost slid completely off the scooter as I took a turn. When I called customer service they immediately blamed me for not checking the scooters tires before I started the ride before checking if I was hurt or apologizing for having a faulty scooter on the road. I was told I had to return the scooter to a blue zone or be charged a substantial fee. So I had to walk 6 blocks to a garage thinking I could swap this unrideable scoot for one that worked. But my scoot account wasn't working. I tried calling customer service to ask what was wrong but no one would answer. Finally an hour later I received a call from scoot telling me my account had been suspended indefinitely and an investigation was taking place!? I asked why it was suspended and the person from customer service told me they could not tell me why. But I know it was because the customer service representative I had talked to earlier flagged my account to pull a power move. Now when I call customer service they don't answer my calls or return my voice mails. I'm ending my account as soon as I can get a hold of them. In 2017 this was a great company. Unfortunately a combination of antagonistic customer service operators, neglectful maintenance crews, and terms of service that keep changing in favor of the company and not the rider have ruined the company. Also beware of extra charges on your credit card. They will not refund these charges no matter what. If your lucky they will give you "scoot credit" which usually doesn't work anyway. I recommend buying your own scooter, or using ride share if you wanna get around town safely and on a budget. read more

Beware of unethical business practices! I recently tried "Scoot Kick" on 3 occasions for short transportation around Union Square and Embarcadero. The ride experience was fine, albeit a bit pricey. Probably worthy of 4 stars. However, about a week after, they charged my credit card 40$ and sent a notice indicating I was being charged a parking fine for non compliance with SFMTA regulations. They also sent a link to a blog post indicating they would assess a 5$ parking fee for riders. The thing is - I was extra careful about parking and did follow all procedures correctly. I'm a SF resident that is equally annoyed as other reviewers in how these things have been strewn all over the city , and don't want to contribute to that issue. Each time I parked carefully between the curb and the street signs, we'll out of the pedestrian right of way. When I contacted them I was immediately provided a response that they would get back to me, but then the communication went silent and they never responded (including to follow up emails I sent). So no chance to get any resolution, despite me having photos of the parking pricing all was done properly. If you decide you want to rent and ride a scooter in SF, I strongly recommend you avoid Scoot and go with Lime or Spin. read more

Awful awful customer service. There have been over ten times that my scoot has broken down in the middle of a busy road where my own safety is at great risk considering cars are going 35+ and my scoot completely stalled. Each time, I've called the support team and their only response is "I'm sorry this happened to you, please end the ride and we'll be sure to come check out the scoot" Today, I am walking a mile to work after my scoot broke down and the customer service rep would not even offer a small discount to my monthly service for the inconvenience and danger that their company put me through. A note to learn for the customer service team is to put the customer first and understand the frustration they are putting their customers through. There are many different ways that they could have handled the situation (even something as small as sending a credit to use for an Uber the rest of the way). Overall, it's convenient to be able to get around the city but I don't suggest using scoot unless it's truly your only option for transportation. read more

As the author, I will begin my review with 2 assumptions about you in mind: 1) You are familiar with the app/service 2) You have used the service recently and you work and/or live in SF If both apply to you, please read on. As a frequent rider, I would suggest two specific improvements: 1) Increase scooter availability: Provide more scoots downtown during the evening / night. If this would require 'flooding' the streets with more scooters, I think the demand would still be there provided the number of people that don't live in the the Marina, Richmond district, or the Mission. 2) Adaptive / Learning Location Mapping: If one parks in the same place over and over again, it would be nice if the platform would remember street cleaning schedules. Sure, its not a big deal setting those values every time you park, but it would be efficient to simply confirm saved settings on subsequent trips. Overall, I really like the service and hope it expands not only in SF, but around the country. Keep up the good work!! read more

Finally tried scoot for the first time this weekend during the heatwave and I'm hooked! So much better than sitting in an Uber; you can play music and charge your phone while actually enjoying the ride. I'm still a bit skeptical about riding at night just knowing there are reckless drivers out there but for a daytime excursion I highly recommend! Only other concern I have (aside from safety, everyone seems to be super worried, which I was at first too) is lice...like has this ever been an issue? read more

Scoot - Conveniently pick it up and drop it off wherever you go - Bike Rentals Near Me - San Francisco, California

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Expect fraudulent credit card charges. Use Scoot if you enjoy being defrauded! I used a scoot for about 20 minutes a few weeks ago. I stopped at a stop sign and the scooter tipped over. No big deal, I parked the scooter and walked away. Well, two weeks later I received an invoice from Scoot saying I owed them $105 for a broken brake handlebar. There is absolutely no way that I broke the handlebar - it never even touched the ground. This is absolute fraud. I am disputing the charge with my credit card company. Take a look at the other reviews and you'll see this is common practice for this company. Stay far away! read more

It's hard to write this review for me. When it works Scoot mopeds, the electric Vespa kind are amazing. Fast, reasonably priced and extremely convenient. There are however many issues with the service the company seems unwilling to deal with * Low charge mopeds will change their requirements in the middle of the ride. The usually requirement is that a low charged scoot must be brought into a garage. Which is fine if you know before hand. Sometimes you'll pick one with lowerish charge but still not demanding a garage but this will change mid ride without you knowing * Completely lack of availability of scoots on reverse commute. Most scoots are gone by 4pm around the Caltrain area. * Completely non existent customer service. When you run into an issue mid ride there's absolutely no customer service to help, even for emergencies. You have to leave voicemail. * Be aware of leaving stuff on glove box. It's impossible to open it again once you end the ride. I continuously find other people's items in there. It's shocking Scoot hasn't dealt with this glaring obvious issue. * Unclear if you'll get a ticket or not. Scoot forces you to admit you are responsible for any tickets after the end of the ride even if you park legally at the time. How is the rider supposed to deal with the situation of that scoot many hours after ending the ride? This seems to have changed now to not allowing parking 24 hours before street cleaning. But you are still responsible for any tickets after. Crazy. * really few garages around, and the few available don't accept new scoots often. Many times you have a low charge scoot but it's impossible to take it to any garage because they all full. So I'd give scoot a 5 star for the service when it works and 1 star for all these serious issues that are all solvable. Sadly company has been sold to bird now and the futire of the mopeds is murky at best. read more

I have been a user of Scoot and done over 300 rides since early 2016 when those bright red toys first hit the streets of SF. First- lice. Their helmets gave me lice. DO NOT ride without a bandana or face hair loss the likes of which you have probably never seen. Class action lawsuit likely impending. Second- fees. These guys will absolutely hose you for every dollar you have for things you don't do. Personal examples: - Charged for another rider unplugging my scoot, and charging theirs, resulting in a charging ME a fee - Helmet Fee- apparently a mechanic saw me pull my helmet before pulling into a parking spot, and subsequently charged me $ for this most heinous crime. Third- the app interface itself absolutely blows. Not only do they misstate the charge level on Scoots (I've had multiple die on me MID-INTERSECTION, and while going up hills in busy traffic), they also have the gall to charge YOU for the lack of energy on the scooter when they are the ones whose technology misstates the real charge level on the battery. Fourth- parking availability is miserable at best. Always full garages, never scoots with enough charge to get where you need to go (average charge is ~5 miles in my experience, which is not enough to go up a single hill in SF). I have had some of my best memories riding these around town, only to get stabbed in the back by the corporate engine it has become. Do NOT use these guys if you want to keep your money, or your sanity. read more

WTF? customer service sucks. The app doesn't work and their answer is "well why don't you close your account" instead of questioning why so many people have issues. I tried this twice. First time: $4.00 to start then I could not end the 2 minute ride. Second time: scanned then it wouldn't start. After 20 seconds I see it has recorded me as riding for 4 minutes. Who regulates this? They are clearly not being honest regarding the ride times. This app doesn't work properly and accurately, it over charges and customer service is worst than Comcast or ATT. Good job SF, zero research before allowing a scam company to work in SF. The city allowed these guys to operate here so I except some honesty and over-seeing. At least Lime had a decent app.. UPDATE: It's funny to read that most reviews agree about the customer service and quality of the app and how they scam money. A common thread is comparing their service to Comcast or att , which is the worst ever. Please SF mayor, get rid of these jokers. read more

Holly crap does this company suck! Are they paying any attention at all to what there competitors are doing?? I just tried to jump on a scooter and gave up... No qr code, app kept crashing, splash screen is slow and annoying as hell - - it's a bs screen not even real, after two crashes trying to take my card I gave up. Jumped on their competitors scooter typed in my cc number and was off. No cc scanning etc. Hopefully lime and bird come back. Scooter should stick to actually scooters... The infrastructure there does not work with the small scoots. Or drastically change and catch up to competitors. read more

I was loving Scoot for the few months I was using it until they charged me $345! The charge was for "repairs" after accidentally tipping over my Scoot (which is very easy to do the first few times you take it off the kickstand). If I would have known that I was at risk of having to pay this charge every time I rode Scoot, I would have never signed up. When I reached out to dispute the charge, they said "we're sorry for the bad news! :(" and then gave me some patronizing BS about how they're a small company and can't pay. Sounds like they are making bank from all of these unfair, arbitrary charges to their customers. They also take days to respond to your emails and do not pick up the phone. I hope someone takes legal action against them. If they do, they have my full support. read more

Horrible! Some of their customers park anywhere they feel like! Occupying one full parking space while they can just move up 10ft to park at a spot only a scooter or motorcycle can fit. On my block I've seen 2 scoots that tipped over and for 2 days nobody came to pick them up? Making my block look like a mess! Emailed scoot about one of their scouts parked for more than 72hrs (max time for a vehicle to be parked at one spot) and got a response from Bob Walsh, stating thanks for notifying them. But 2 days later, nothing? Didnt come to move it! Absolutely nothing! Now I can see this company doesn't care about the law or a mess they are causing. Crap crooked company! read more

Service is innovative. Scoot networks is the fastest way to get around the city. But there's a cost. All the reviews about unauthorized charges are true. After your ride, you can be hit with a $105 bill for a bent handlebar. It happened to me. read more

HASSLES-EXPENSIVE-LIARS-RIPOFF-UNETHICAL Please let me share my experience here so that people can stay away from it. Recently I used scoot for the first time. First of all it was higher than $3 rate, which is okay. I had a difficult time putting the scoot back on stand, not that I was doing it wrong way, it is really heavy, with my knee pain, it became even harder. As I was putting it on stand, it was leaning on one side, but did NOT tip, next I saw getting a tip alert on the app. I call the customer care while on ride, he helped me restart my scoot. Good so far. NOW the FRAUD starts..... After 12 days, they sent me an email saying sorry you had a tip while on your ride, we had to repair the brake lever as it got bent, we have charged you $105 for the replacement (@120/hr labor). They sent me pictures of brake lever, which honestly looked the same when I rented it, WHAT THE HELL... they are charging me for something I have not done. Their customer care asked me to only correspond via emails, THERE IS NO person to talk to me on my case. I am reading other reviews, they have charged so many folks for brake lever bent story... all with different replacement costs (some with $60, $75, no standard cost it seems). I also took the pictures of the scoot before ending my ride, I sent those as proofs that the brake levers had no damage when I returned it, NO RESPONSE to those. One email reply came back to me saying we are a SMALL company, we can't afford repair costs. QUOTE "Like other rental services (car, skis, you name it), if damage happens to the scoot (or item) while it's with you, or under your reservation, it is your responsibility to PAY for it." UNQUOTE. BASICALLY, they are tell me they are small company, and we aremaking MONEY of these fraudulent repair costs to the customers. Then they STOPPED replying to the emails. THIS company a serious trap. I will contact my credit card company to cancel the charges they have put on me. I hope someone takes a legal action against them for charging customers in this way. I will be happy to join the fight against this unethical company, horrible customer experience. BEWARE folks, this company attracts people with $3 promotion, which is a BIG FAT lie because the story does not end when you end the rental... When you start a ride, you sign up for so many hassles right away. 1) Make sure you are super observant to scan the scoot for any damages before you ride, their scoots are full of scratches, brake levers could be already bent because if you did not scan well, you WILL receive a repair bill for $$$s post several days of your ride. 2) Make sure you parked right, as they will be super happy to put an parking violation on you. Seriously, why would I not take an uber or lyft for that sake. 3) They do not have a friendly customer care in place, because they only believe in repair / violation claims by email only. 4) God forbidden any serious damage done to scoot while on ride, be prepared to pay for that as well or if it is a 3rd party fault, be prepared to FIGHT it yourself. 5) Uber or lyft pool are same price/even cheaper, and you travel stress free, but with scoot you sign up a risk of your own body and liabilities of renting this most fragile scooter on earth. Again, please find alternatives like uber or lyft, those will be a big peace of mind than falling in the trap of this company, they will find a way to charge you later. I wish I had never rented a scoot. read more

Terrible customer service!!!! I inadvertently set the scooter down at one point and then was hit with a $215 unannounced charge comprising of the following claiming "bent handlebar" $30 parts $50 moving fee $135 labor (1.5 hours) The photos they sent to support the charge showed no indication of a bent handle bar let alone 1.5 hours of labor being at all reasonable at a $90/hour "discounted" rate. I contacted Scoot proposing we meet in the middle as I read and understand their policy about inspecting the scooters anytime they receive a tipping alert. I simply asked that they reduce the fee by $90 as I didn't agree with the labor component as the pictures they sent showed no indication of the claimed damages. Note I don't agree with a $50 moving charge either but was willing to eat this based upon their policy. Scoot violates its consumer rights by not allowing for proper documentation and support for unauthorized charges. I have since disputed the charges and fully intend to fight this including reaching out to the Better Business Bureau. I am sad to say that although I loved the concept and had a wonderful time riding this company is HORRIBLE. Scoot you have lost my business and I now adamantly discourage everyone from utilizing their services. read more

I used to love scoot. It used to have great pricing and you can zip around town with ease while charging your phone with the cable they provide. However, they recently bumped their prices 33% and took away the charging cables in place of providing usb ports so you have to bring your own cable to charge your phone. When I emailed customer service about this I got a sleazy marketing run-around from Ammar Bilgrami saying that removing the provided cables is an upgrade and that the price increase can actually turn into a discount if you park at a charging bay. The trouble is, it's not; parking at a charging bay still sees the 33% price increase. Scoot, two things: 1) if you want to provide an upgrade, leave the cables AND offer USB ports. If you want to offer a discount, then actually offer a discount. 2) Be honest. Don't try to pull a Trump administration tactic and sell less service and increased prices as a good thing. read more

Don't rent scoots if you are new to town or don't know the city very well. I didn't realize my daily destination was outside of a "blue zone" even though it's in the heart of a hotel hub and had to park in a garage that was a ten minute walk away. Not super convenient. Only after the fact did the customer service tell me that I can park outside of a blue Zone and just keep the meter running all day long. That was not expressed upon starting the program. I wished I had known. The map on the app sucks and will mislead you. Or you'll have to switch back and forth from your nav system to the app to find the garage instructions or a blue zone to park in. The app in general is a little glitchy. At peak hours it's hard to find close scoots so if you are relying on them to get you somewhere, don't or you'll be angry. I missed 2 appointments walking forever uphill just to get to a scoot. Ended up taking an uber after all that. Overall a program like this has a lot of promise. I think it would be much more doable for someone who lives in and knows the city pretty well, and has a regular garage or parking space that they are familiar with. I probably would have missed a lot less appointments if I had that knowledge. read more

Scoot has terrible customer service (as evident by them only commenting on the 5 star reviews) and after the price increase- it is just as expensive as an Uberpool. ($5/30 min during rush hour) Separately, as a female, getting the scoot on the kickstand is very difficult and almost unmanageable. read more

THANKS OMAR THE MANAGER.. *SARCASM* One of the worst experiences in basic understanding of their jobs and follow through that I have probably ever encountered. My husband and I went to San Francisco to rent scoots for the day, DMV printouts needed to be passed in order to be granted access to the scoot. I did mine and cleared, My hubby Who had a ticket on his record that he forgot about was not granted access. We were now stuck with two people and only one scooter available. I was frustrated but hopeful that even though the policy is no refunds if I explained our unique situation to a representative they might be able to help us in someway. Called the company, the gentleman was extremely understanding and seemingly helpful and said he would go ahead and grant us a refund for $69, -$10 for the DMV check. Few weeks passed and I still have not received a refund, I called the company back I spoke to another very friendly gentleman he said he would help me by giving me the refund.. Another week passes and still nothing. So I go to my bank and file a claim. I find out a few weeks later scoot rejects the claim after I was assured by numerous customer service representatives that a refund would be granted and the bank takes the credit back out of my account. My bank offered to reopen the claim with me having written a letter to corporate insisting that the phone call recorded by scoot on the day I was first told I'd get a refund be pulled up. I call scoot to let them know what the plan was and once again told that I would get a refund, no problem, all I had to do was cancel the second claim opened and I will get refunded. Many more weeks pass, still nothing. So I call back today.. I spoke to someone that said they were a manager named Omar. He obviously would rather completely inconvenience the customer and be rude and insistent with me instead of hearing me out and understanding what a nightmare this is all been. He tells me that if he tries to run the refund on his end and the bank still has not released the claim he was going to charge me directly for their costs. Is this a f*%king joke? Why would the customer *who is granted a refund* have to pay any additional fees to the company that owes them the refund in the first place? This company has been completely inefficient at doing one simple thing, and I've had to deal with them for a couple months now. To end the completely annoying phone call with Omar he tells me I have to have the bank fax something to me stating that the claim has been closed, then I need to get it sent over to scoot to show proof. Sure, let me just pull my fax machine out of my purse and get that sent right over to you. It's my day off, the last thing I want to have to do for a refund (that he could simply push a button on his end to solve) and have to go to Kinko's, pay for all this faxing and Internet use 10 miles away from my house. Worst new company of the year award goes to scoot networks. P.S. by the way Mr. Manager..when you so rudely pointed out that I wasn't even supposed to have received a refund in the first place, (therefore I should be bowing down to your company or something).. If I was told from the beginning I wouldn't be given my money back I would've gone ahead and figured something out and still utilized my scoot. I would certainly not just throw $70 down the drain read more

Not impressed with the service. My friend and I decided to go to the beach and I had my scooter and he unfortunately chose scoot for the scooter he used. Can already tell you that won't happen again. The service started out fine and halfway through the ride the scooter stopped working apparently because it was out of their service area. Makes no sense on why a service would limit you from going through the park (safest way to go) on the way to the beach. Needless to say the scooter stopped working and we had to physically push it to a location 20 blocks away since they have designated parking areas and that was the closest one. Way to go Scoot for causing delays in our beach outing and charging 30 dollars for a close to useless service. read more

Used to love Scoot... But now they've increased prices by minimum 33%. That's a HUGE increase. You can't tell the price of the scoot until AFTER you reserve it. It's almost like a scam now. Will most likely increase prices again in a few months. Typical start up BS where they hook you in a good price, but silently increase it. Won't fall for that game, I'm just going to buy my own scooter. read more

I love this product. I use them almost everyday and for all kinds of things from work commute to shopping. My entire friggin' transportation budget is $120 a month! Their customer service people are off the hook friendly. They are not "disruptors," they work with local regulators and try to keep everyone happy. You have to keep in mind this is a rental and you have to obey the rules like you would any other rental. If you park illegally and you get ticketed, you are going to get hit. Thing is, there are so many places to legally park a bike you really have to not be paying attention, or just not care, to get fined. How many other products can say they can furnish plentiful parking in SF? Stay in the blue zones, and nearly every parking garage in the city has a Scoot spot. read more

I used to like Scoot - but not anymore, now that they have successfully persuaded the city to allow Scoot riders to occupy motorcycle parking spaces - without feeding the meters - that could otherwise be used by regular motorcycle commuters. Already some riders are finding spaces where they usually park completely used up by Scoots, and the problem will only get worse. Goodbye, Scoot. It was fun while it lasted, but now you've succumbed to the temptation - shared by so many in this "sharing" economy - to privatize public space. read more

Absolutely horrible treatment of customers. Their service is self-centered and extremely inconsiderate of customer needs. Plus, they love throwing fines at everything. I was charged $300 for tipping over my Scoot, because the tutorials warned NOTHING about Scoot's height limitations. DO NOT RIDE if you have short legs like me. I'm 5'2 and if your feet can't be planted firmly on the ground, you won't be secure. I found it VERY unfair that there was no warning about this, and that I was charged $300 for a supposed damage (From one tip over? Really?? I question the quality/maintenance of their motorcycles). When I spoke with them, they diverted my phone call to an email exchange. Then, they STOPPED RESPONDING to my emails. How professional. And now I'm stuck with a $300 charge that they refuse to take responsibility for. read more

I had my first Scoot experience yesterday, and it was incredible! We live in the East Bay and love to get into San Francisco for date nights and family outings whenever we can. We often take BART and then walk or use Lyft to help us get around the city. An employee in my husband's company told us about Scoot. I think we have started a new Date Night tradition. It's a great way to see the city, and it allowed us to go more places than if we were Lyfting around. It wasn't just our transportation, it was our activity. We Scooted all over. I was worried, because I felt shaky at first, but I got comfortable very quickly. After saying we wouldn't go on busy streets or Scoot after dark, we did both with no problem. When my husband's Scoot was running out of charge, we found the private garage in the Marina and swapped it out. It was so easy! We can't wait to Scoot again. read more

Look elsewhere for a scooter rental. This place is a ripoff. I applied to use the scooter as an out of towner. They required a $79 fee for 2 days rather than the normal $6 / hour. I submitted only to immediately be told that I was not eligible. This, of course, did not stop them from charging me the $79. Rather than automatically getting the refund, I had to contact them by email. They finally agreed to refund the money less a $10 investigation fee for purchasing my driving record from the division of motor vehicles. I explained that this was their responsibility, as they are the ones who chose to initiate the background investigation to mitigate their risk, and that having received no service (or copy of the driving record), I explained that I refused to pay. There was no response from the company, I assume that they were just hoping that it would go away and that there would be no harm as I was out of town and would not be coming back. read more

Not sure why all these one-star reviewers are so shocked they had to pay a penalty for crashing their Scoots. It's not a toy. If you tip it over, Scoot has to send out a technician to make sure it's safe for the next rider. Personally, I appreciate that aspect of the service. Keeps my life from being in danger because some knucklehead knocked a motor mount loose and tried to pretend nothing happened. If you've never ridden a scooter or motorcycle before, I'd definitely suggest the in-person training class. The online videos will suffice, that's all my wife and I used, but having someone with us who had experience would've really helped. Getting off and on the center stand can be a little tricky. The Customer Service has been great to me. Really can't recommend Scoot enough. Ignore the whiners and hit the road! read more

MmmScoot sucks also the company is a rip off, I recommend locals not to use this crummy company, also if you reserve your scoot for 5 cent a minuite [don't forget to pay the parking meter], if there's a malfunction with the app you could be subject to pay a 65 dollar fee for someone to come and rescue your scoot. Why 65 dollars it doesnt take 5 minutes to push a fucking button to turn the piece of shit on. In all you guys robbed me for almost 100 dollars. Fuck that pooper scooter!!! Their scooters are hella slow too, and the battery dies super fast. I wish I could give you negative stars. read more

I used to really love this company but they just gave the biggest middle finger to their two wheeled friends that I could possibly think of. I salute you back. Stop parking in motorcycle spots. You're preventing people from commuting and your product isn't an alternative. read more