This is for their Elmer, NJ practice. I booked a FREE 5-minute consult for lip filler. While in the exam room, I was near where the techs gather. They were complaining about various patients and then the one complaining about all the free consults for lip filler and that they are a waste of time if the patient does not get the injections. I was told I would not be a good candidate because my lips seemed dry, I thought maybe the hyaluronic acid injections might help with my chronic dry lips. The doctor advised me to see her for dermatology services and buy an OTC 'burn' cream instead. They did not have the burn cream and I was not interested in returning. They, without my consent, called in an RX to my pharmacy. When I filled another RX, this one was given to me. On the instructions on the ointment it states "do not use on the face" yet the instructions state, "apply to the lips twice per day." I threw the stuff out and went on with my day. One month later, I receive a bill for $225 stating I owe them for a 15-minute new patient consult because an RX was prescribed. I call and was told they would investigate. They get back to me via email that the bill stands. I contact chat support and was told to prove that I booked a free consult. I had Traci W's message showing lip consults are only performed by Ingrid, only on Mondays and only between 5-6pm. At the time of my appointment, they did not ask for my insurance card, because cosmetic services are not covered. And they never contacted me AFTER the fact to ask for my insurance card, instead I was sent a bill. VERY BAIT & SWITCH. I did not get a welcomed feeling when I was there and I would never use this practice in the future after this whole disaster. BEWARE when going to this practice for what seems like a FREE consult for cosmetic services - DO NOT let the Dr. speak anything medically-related or else expect a bill for what was supposed to be a complimentary consultation. read more