Update. I was contacted by them and they explained their mistake and made it right. My wife took…read moremy mom this time and she said they weee very nice. I called yesterday morning to get an appointment for my mom, who is 85, and has an eye infection. It's hard for her to get around because she fell and broke her back last year. I had just gotten her home from the a very early spine clinic appointment where she had received a nerve block for bad sciatic nerve pain as a result of that break. We got back from that appointment and it was just after 9am (see photo). I called Primary Eye Care of Arlington to ask if they take Medicare primary and blue cross secondary and that my mom has a possible eye infection They said they did take them and said they had an opening that afternoon (yesterday). The spine doctor had said her leg may be weak for the rest of the day, so I asked about the next morning. The lady said they had an opening at 9am the next morning and I said that was perfect. She asked for all my mom's info and said we were set for 9am tomorrow. Well l, this morning I put my mom in her wheelchair and get her into the vehicle and drive her to primary eye care of Arlington. I get her out and take her inside. The lady at the front desk tells me we don't have an appointment. I told her that was impossible. She said they were booked up until into September and that nobody there would have told me that or given us an appointment for today. I doubt myself and check the number that was called yesterday. I ask if 867-5540 that is their number and she said it was. I touch the number on my phone screen from my call history from yesterday and their desk phone rings. (See pjo She is adamant that we don't have an appointment and that nobody would have given us that appointment. She said that the first available they had was on September 20th, a month away.... for an eye infection. That is ridiculous. I had to try to explain to my mom that they wouldn't see her and get her back in the vehicle and take her home. This is very unfortunate because this location is convenient to where we live.

After couple of years coming to the Primary Eye Care office in Arlington TN I won't be going there…read moreany longer . I would like to make you aware of the mark up cost that they add to all their products like contacts , eyeglasses, etc. I have received same contacts from the different optometry office priced at $220, after insurance benefit I had to pay only $100 for 6 months supply. PEC has charged me $313.99 last week, after insurance benefit it was $193.99 almost double . They added $9.99 shipping charge , completely disregarding my request to pick up contacts in their office . They didn't want me to come back and question contacts price I guess . Now I am going out of town to see my MIL for the Mother's Day and my very pricey contacts will be out in hot weather entire weekend . Terrible experience with overpriced contacts , poor customer service and now worrying about receiving possible defective contacts because I am not sure can my neighbor pick them up from the hot mailbox.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

The best optometrist I have ever had! Clearly concerned with quality and patient well-being…read more Identified and appropriately referred my corneal condition. Good listener and works cooperatively with her patients. Always a joy!

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

This place is terrible. You literally wait for over an hour to even go back for the initial tests…read more Then have to go back to front and sit another twenty minutes. I'll be taking my business elsewhere.

Horrible service I called a month ago to get a new six month supply for my contacts literally just…read moregot off the phone with them two minutes ago... Come to find out they never placed the order for my contacts. Horrible to get in touch with people horrible service... horrible with there delivery status they have got to do better

Called scheduled an appointment, got a friendly reminder follow up call. Showed for said…read moreappointment was in and out in under an hour, would have been less had I not been so picky about my frame selection. Dr Slemp and her staff we're very attentive to my needs we're very personable and considerate of my time. Can't wait to return for my new specs.

I hate there's not more much here about Dr. Wes cuz he's awesome!! We don't have eye insurance and…read morehe has charged the same amount for an exam for the last 2 years. He's also very good with my son who is on the spectrum & can be wiggly. Highly recommended!!

In town visiting my cousin, who had an eye appointment. The doctor and staff I've seen in a long…read moretime. Dr. Wes took his time with the exam as well as explaining and answering questions. Sooo impressed. If I lived in the area, this is where I would establish my eye care.

My husband and I are new patients for Dr. Lee and our first experience with him and his staff at…read morehis clinic was excellent. He and his staff are so warm and friendly. They are very knowledgeable and answered all of our questions. In fact, we were treated so well, I couldn't believe it. There doesn't seem to be many health care professionals who set patient comfort as a high priority these days. I felt very comfortable and cared for by the staff at Millington Eye Care and I feel very comfortable recommending Dr. Lee to my friends.

I am just disappointed in the poor service. My dad has been a patient there for some time. He had a…read moremajor eye surgery done in Atlanta so because of the Virus scare it's best if he gets monitored close to home. So naturally you would call his OD for so f/u monitoring. I called spoke to Ashley and she explained that yes we could see him. Called my mom and told her to call and set everything up and speak to Ashley. Welp she called and it was a different person and they couldn't see him. I was very upset because that isn't what we were told. I called back and asked to speak to the office manager or Dr Cooper. I had to speak to a different person and she wanted me to explain why I needed to speak to her. Finally was able to talk to Barbara and she was able to help me and get everything set up. She explained why sometimes they don't see Medical appts on Saturday. I also think that your practice needs to have weekly meeting on how to communicate with patients and what services you provided. Every OD and MD takes IOPs and to be told they don't provide that service there is upsetting. I will tell you it wasn't Ashley or Barbara so it shouldn't be hard to figure out.

I have been getting my yearly eye exam from Dr. Oliver for the past few years. Had I listened to…read morehim last August and used the specific eye drops he recommended for my allergies and dry eyes, I wouldn't have had to see him before my next annual eye exam. He explained the differences between the generic brands I was using and the name brands. My eyes were so inflamed I needed a short-term prescription steroid drop as well. By the next morning my eyes looked and felt so much better. Dr. Oliver is a knowledgeable, kind and caring optometrist. I asked a lot of questions and he patiently answered every single one. I highly recommend Dr. Oliver.

Very professional, thorough exam. I highly recommend Dr. Oliver for all your eyecare needs!read more

Mariah at the 2075 N Germantown Pkwy location has been a dream to work with. She knows who we are…read moreand what we want every time we walk in the store. She always asks how my other half is when I walk in alone. I've had at least 5 pair of glasses made here recently, as well as received an exam or two. We've had transitions, bifocals, regular sunglasses, and regular eyeglasses made here. All of them great quality and Rx. We will continue to come here, thanks to Mariah.

Couldn't have been happier with the service I received. Mariah was so nice and helpful! I will def…read moreBe back.