Update. I was contacted by them and they explained their mistake and made it right. My wife took…read moremy mom this time and she said they weee very nice. I called yesterday morning to get an appointment for my mom, who is 85, and has an eye infection. It's hard for her to get around because she fell and broke her back last year. I had just gotten her home from the a very early spine clinic appointment where she had received a nerve block for bad sciatic nerve pain as a result of that break. We got back from that appointment and it was just after 9am (see photo). I called Primary Eye Care of Arlington to ask if they take Medicare primary and blue cross secondary and that my mom has a possible eye infection They said they did take them and said they had an opening that afternoon (yesterday). The spine doctor had said her leg may be weak for the rest of the day, so I asked about the next morning. The lady said they had an opening at 9am the next morning and I said that was perfect. She asked for all my mom's info and said we were set for 9am tomorrow. Well l, this morning I put my mom in her wheelchair and get her into the vehicle and drive her to primary eye care of Arlington. I get her out and take her inside. The lady at the front desk tells me we don't have an appointment. I told her that was impossible. She said they were booked up until into September and that nobody there would have told me that or given us an appointment for today. I doubt myself and check the number that was called yesterday. I ask if 867-5540 that is their number and she said it was. I touch the number on my phone screen from my call history from yesterday and their desk phone rings. (See pjo She is adamant that we don't have an appointment and that nobody would have given us that appointment. She said that the first available they had was on September 20th, a month away.... for an eye infection. That is ridiculous. I had to try to explain to my mom that they wouldn't see her and get her back in the vehicle and take her home. This is very unfortunate because this location is convenient to where we live.

After couple of years coming to the Primary Eye Care office in Arlington TN I won't be going there…read moreany longer . I would like to make you aware of the mark up cost that they add to all their products like contacts , eyeglasses, etc. I have received same contacts from the different optometry office priced at $220, after insurance benefit I had to pay only $100 for 6 months supply. PEC has charged me $313.99 last week, after insurance benefit it was $193.99 almost double . They added $9.99 shipping charge , completely disregarding my request to pick up contacts in their office . They didn't want me to come back and question contacts price I guess . Now I am going out of town to see my MIL for the Mother's Day and my very pricey contacts will be out in hot weather entire weekend . Terrible experience with overpriced contacts , poor customer service and now worrying about receiving possible defective contacts because I am not sure can my neighbor pick them up from the hot mailbox.

Called scheduled an appointment, got a friendly reminder follow up call. Showed for said…read moreappointment was in and out in under an hour, would have been less had I not been so picky about my frame selection. Dr Slemp and her staff we're very attentive to my needs we're very personable and considerate of my time. Can't wait to return for my new specs.

Horrible service I called a month ago to get a new six month supply for my contacts literally just…read moregot off the phone with them two minutes ago... Come to find out they never placed the order for my contacts. Horrible to get in touch with people horrible service... horrible with there delivery status they have got to do better

Jackie (the manager) and her staff are very kind and helpful. They want to ensure that you love…read moreyour frames and that they're a good fit for you. They have an exclusive selection of frames that I never see anywhere else, including luxury brands. I've gotten my frames here for the past few years and the customer service has been consistent.

My family and I have been patient with this group for almost 20 years. Please select another…read moreprovider as this group is crazy expensive and customer service is extremely unprofessional. They are running claims fraudulently against your benefits. The Office Manager said verbally to me in their office (after identifying that we have a new provider); we can see you today if that's the problem. If the claim was submitted as a legitimate claim then how was she going to be able to see us during the same benefit year? Again stay away from this practice to avoid misrepresentation of legitimate services.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

The best optometrist I have ever had! Clearly concerned with quality and patient well-being…read more Identified and appropriately referred my corneal condition. Good listener and works cooperatively with her patients. Always a joy!

Mariah at the 2075 N Germantown Pkwy location has been a dream to work with. She knows who we are…read moreand what we want every time we walk in the store. She always asks how my other half is when I walk in alone. I've had at least 5 pair of glasses made here recently, as well as received an exam or two. We've had transitions, bifocals, regular sunglasses, and regular eyeglasses made here. All of them great quality and Rx. We will continue to come here, thanks to Mariah.

Couldn't have been happier with the service I received. Mariah was so nice and helpful! I will def…read moreBe back.

I hate there's not more much here about Dr. Wes cuz he's awesome!! We don't have eye insurance and…read morehe has charged the same amount for an exam for the last 2 years. He's also very good with my son who is on the spectrum & can be wiggly. Highly recommended!!

In town visiting my cousin, who had an eye appointment. The doctor and staff I've seen in a long…read moretime. Dr. Wes took his time with the exam as well as explaining and answering questions. Sooo impressed. If I lived in the area, this is where I would establish my eye care.

First time coming here and I now consider them our family's go to place for eye care. Clean and…read morecomfortable waiting area which we only used for like 2 minutes. They brought me back right away. Very friendly and nice staff. The equipment they use is state of the art. No more puff of air into your eye! The whole exam lasted maybe 20 minutes. This place is the cat's meow. 5 Stars!

When I go there i usually always have to wait. I stopped ordering my glasses from here because they…read moretake forever to be delivered and they are usually pretty expensive. Also, Beth takes forever to get back to you. They were good at first but now it seems like they are always trying to sell on something. I prefer to go somewhere else now