Doctor Cooper is nice, but staff isn't great. Scheduled a medical exam and gave them my medical insurance info. Show up for my appointment, and they seem annoyed and it takes forever to get me back there. Finally someone scolds me for "not telling them I needed a medical exam instead of a regular one." I told them I specifically told them I needed a medical exam, that's why they already have my medical insurance on file. You can request appointments online, but they never really follow up with you on it. read more

first of all I was in there for 4 hours. I took my contact boxes and told them they were the only ones that work for me, they use acuvue which I told them I've tried them all but they dont work for me. they used my cap benefits and then wanted to charge 185.00 to order trials and give me my prescription. i told them I couldn't afford 300 to get my contact presciption. needless to say I have to pay another dr for an eye exam just to get contacts. oh they tried to give me contacts I couldn't see through. read more

Dr.Cooper is a nice Dr, so is Dr.Talley, so no complaints there. However, when you call the number you think is the office number, you're really calling an answering service, there's a girl with a foreign sounding accent who clearly doesn't know what she's talking about. Very unprofessional. I called and asked 3 different times for the office manager to call me and not once got a call back and when I asked why I wasn't called, she gave me no answer. I explained to Dr Talley Saturday was the only day I could come in,which was perfect bc Saturday is medical appts only. I got called middle of week the week I was scheduled for glaucoma testing, asking me if I could come in during the week. I said no, she said let me call you back. I never got a call back and was under the impression my appt was canceled bc Dr wouldn't be there. Day of appt I received calls and texts stating I missed an appt. I called following monday to explain situation, same girl, acting oblivious to what I was saying and told me I'd have to wait for Saturday schedule to open. I called back for weeks, then months and was constantly told the schedule wasn't open. They started calling me asking me if I wanted to schedule so I did. I was called back more then 5 times in 1 week about my appt, 1 time girl said I wasn't allowed Saturday appts bc I canceled too many times when I never canceled 1. Another time she called bc she was trying to run reg vision insurance under a strangers name I had no relation too. This office accepts medicaid for routine vision for kids and medical for adults, if you're an adult and are going for medical only, they try to force routine vision on you. Even when you tell them you can't afford it. They still force and push the issue. I have reduced blood flow to my eyes, glasses will not fix my damaged vessels. I'm also legally blind without corrective lenses, however, when I tell you I'm not there for that. Stop pushing the issue. I did glaucoma testing, technician was rude, I heard the beeps but she said I wasn't clicking remote, just so they could purposely have me come in again and double bill my insurance. I called during week bc eye drops Dr called in weren't approved and PA was denied, the same girl was trying to get to come in for an unnecessary visit( I was there weekend before) just for eye drops? Said she would send a msg and have Dr contact me to get another drop called in. I've yet to receive a call. Idk who this girl is but she needs to be fired. She's the same one everytime and I get no help whatsoever. The eye drops my insurance denied, and PA was denied, was $750. Nobody can afford that! If you need a dr that cares about patients and not how much money they can get from you or your insurance, please pick a different office! read more

Worst Eye doctor office I have ever be too in my life!!! First of all they very unorganized. System is "always down", very slow, multiple visits to get your prescription!! Just awful!! read more

My experience with the office had been good. However, after the last visit, things went wrong. It took way too long to get my glasses. Staff were rude several times times. Staff changes have been happening several years. I will not be going back there. Don't expect caring and cooperation. read more

Customer care is non existent. My spouse received a pair of glasses she did not order. They insulted her over Cigna insurance. Did not offer to replace glasses with pair she ordered. read more

I have been trying to reach the billing department for months. I was over charged 79.00 due to a billing error by WTE. . I left messages for the billing dept and so has my insurance company. NO ONE will return my calls. This is the nastiest group of unprofessional females I have ever encountered. The only exception is a young lady named Cierra. Nanette Craig read more

I was a new patient and was very impressed with this practice. I have been to a few other ones including the ones in the "Mall" and I'm just tired of going so far. Everyone here was so nice and friendly and professional. Great place read more

This is the worst experience I've ever experience! My first visit I spent 2 hours there to be told my appointment was scheduled incorrectly and they would have to work me in. I left of course I have a job and can't spend all day to be seen! Long story short I have since call numerous times and left voicemails to get my pending authorization releases that I could be seen at another clinic, spoke with someone several times and said it wouls be taken care of and I have had to reschedule my appointment and called again yesterday and was assured it would be taken care of again, but it hasn't! I will have to cancel and reschedule again today! Never would I recommend this clinic ever! read more

Regina Ingram is rude and unprofessional...I tried to ask questions and she rolled her eyes at me due to the fact I explained what I was told by tenncare. I tried to be nice but last time on my child visit she was also rude then and acted to lazy to look up tenncare information....I could only post if u put a star in all actuality they do not deserve a star period.... read more

Bad service, long waits and then they tried to shake me down for money I did not owe them. Would not recommend

I've never had a bad experience here. The staff is always very friendly and we get our glasses FAST! My youngest daughter lost her glasses and the replacement pair was ready for me to pick up within 4 days! They have a nice selection to choose from and will adjust/tighten them free of charge. read more

West Tennessee Eye - Optometrists Near Me - Millington, Tennessee

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Would not recommend under any circumstances. Have had contacts for over 25 years and have no health issues with my eyes. All I needed was an annual exam for renewal and possible adjustment of my prescription. Simple right? Been around for over 50 years and this is the most tedious, rigid, deceitful and insulting experiences I have ever had dealing with a health care provider. I moved to another part of town and decided to get find an optometrist closer to home. I thought it would be routine but as it turned out I was wrong. The initial exam and consult went ok. They did not have the contacts I needed in stock so they had to be ordered which is nothing unusual. Normally, the experience has been, after the contacts come in, I go in and they are checked for comfort, fit and for corrected vision. If all is verified good that is the end of it. I get my new prescription and go on with my life with instructions to contact them if I encounter any problems. That is NOT how West Tennessee Eye operates. Their process is tedious and drawn out. The entire process with other optometrists has taken me no longer than 3 weeks and on maybe one or two occasions 4 weeks. By contrast, these guys, had I followed through with the entire process, would have taken 3 entire months. They do not seem to value a person's time and they insist on scheduling unnecessary steps and exams. After 3 weeks of not hearing from them about the trial contacts coming in, I called to inquire about them. They said it could take as long as 30 days and to check back in another week. Mysteriously the next day they left a voice mail saying they were in and I needed to set up an appointment. The earliest they had was 3 weeks away at another location 35 minutes further away from my home which defeated the purpose of seeking a new optometrist closer to home. Keep in mind I have two full business days off each week where I'm able to come in at any time during those two business days. Feeling I had no choice, I agreed to take the time slot 3 weeks and 35 minutes further away. When I went in 3 weeks later the trials were fitted, examined and everything was verified good. The next thing I knew the doctor was talking to me about some medical condition I'd never heard calling it mini strokes inside the eye. He went on about this and I found it somewhat interesting of course but my impression was he was just making small talk. He mentioned there was an exam for this. Then the doctor Did Not Do what doctors in the medical field normally do. He never explicitly recommended that I have this exam performed. He never explicitly asked whether I wanted to have it done or for consent to schedule to have it done. I eventually found out that he did order to have the exam done at a third visit. I found this to be unprofessional, presumptuous, condescending and arrogant on his part. If this was a concern why wouldn't it have been addressed at my exam weeks earlier? What third visit you may ask? The one that If I did not comply my prescription would be held hostage. Only if I complied would I be given my prescription. Wow! When I called and asked if the medical exam was required, the lady said no, we are just trying to help you out. I thought, really? How about helping me out by giving me my prescription and letting me get on with my life? The doctor said he was bound by Tennessee State law to require the third visit anyway to re-check my contacts. If true it means every other place in Tennessee, I've been going to over the past 25 years and the place I'm going to now is violating that law. I doubt that's true. The optometrist I saw after this said what West TN Eye is doing is not what they would consider to be normal but there may be some provision that allows them to require a third visit if they deem it is necessary. They may be taking advantage of that. By the way, the third appointment? It was going to take 2 months to get me in. I could not afford to wait that long as I had plans to be out of town for an extended period. It didn't even occur to scheduler that this would be longer than the 30-day wear time of my trial pair of contacts. How does that work? How can they be so booked up? Are they overbooking patients to try to make up for COVID down time and losses or for some other reason thus leaving very little flexibility in their schedule? Seems so. That would be irresponsible and not serving the public IMO but serving themselves if an element of that is going on. Making myself available for 2 full business days each week should be adequate to work something out for a 15 min appointment to check for any problems with my contacts without it taking 2 months to get me back in. Even 3 weeks for that matter. Beyond that, the third visit is highly irregular and not necessary based on past experiences and what other optometry providers are requiring in my area of Tennessee. Caused the loss of exam, consult fee and valuable time. read more

Very disappointed in the way I was treated here ! I have always felt very rushed in the office. No time is given to fill out paperwork and you end up having to stay after your appointment to finish it. At the end of my visit I paid my co-pay and my part for my glasses around $190. I then go to pick up my glasses 2 weeks later and apparently I owe $2 and since I did not have my debit card on me they would not give me my go glasses with that balance so now I'm left with no glasses until I can get off work again to get them.. The lady was very rude about it as well. read more

The staff seems uptight and annoyed. They tell you one thing and do another. They also try and milk your insurance for every penny they can. Will not be returning. read more

So bad I hate to even choose one star. 3 months later no contacts. They told me they fired the woman over complaints. Well that's nice but it didn't fix my vision needs. They offered nothing to make it right. I have no issue with Dr. Talley. I think he is a great eye doctor BUT his office staffs performance is indefensible. read more

The doctor here informed me of things my previous doc never told me about for 23 years! They were professional, saw me on time, were very helpful with contact and glasses info. This goes not just for me, but daughter as well. read more

My Eye Doctor retired and I needed to find a new one, All I needed was my contact prescription renewed, What do I get? A very rude and unfriendly doctor that wants to change my brand and length of wear altogether when I was very happy with what I was wearing SURPRISE charge me for a "Fitting" when all I did was put my own contacts in. Tell me I'm buying a years worth of contacts (cost was definitely in the year range) yet when they show up it's only 6 months worth. Sorry, but the constant miscommunication and the self entitlement of the eye doctor (that seemed fresh out of school) I cannot recommend this place. And it wasn't just me, My wife was not happy with her either. read more

I don't want to give this place ANY stars!!! I waited 2 weeks for an appointment. I told the scheduler that I wanted an exam for glasses and contacts. The scheduler tells me that I also have to do the diabetic medical exam. Fine. I get to the office and the assistant tells me "you will have to pay out of pocket for glasses and contacts because the insurance will not pay for the exam AND the medical eye exam." I ended up leaving. There's so much miscommunication in that office. I would have rescheduled the appointment, but the staff tried to make it seem like this was all my fault and they were not very friendly about it. I will never ever make another appointment here. read more