The arrogance of this dentist seems to know no bounds. The rest of the practice apparently isn't far behind. I have had multiple extractions over the years. Never once has anyone in the practice ever been nearly on time for my appointment I've had to wait from a half an hour to over an hour and a half. The most recent experience, however, was probably the worst. I was diagnosed with COVID-19 on October 13. Baltimore County gave me my all clear to end quarantine on October 23. I made my appointment to have a cracked molar removed with full disclosure of my satisfactory completing quarantine. After waiting approximately 15 minutes a office personnel came out to tell me they wanted a full 14 days post exposure before I would be treated. I told them that although this was not required underCDC Baltimore county guidelines, I would agree to a return visit. The only availability in a reasonable period of time, and the pain was increasing, was on Wednesday with the newest staff member Amanda forest. Again, we travel to Hunt Valley Maryland. The second trip, as was the first, was that great inconvenience due to my wife's babysitting for A grandchild, but the tooth needed to be extracted. 45 minutes after arrival, and the only patient in the office, I was ushered into a room where approximately 10 minutes later Dr. forest arrived and advised that she would not perform the necessary extraction. Student care about CDC guidelines, she did not feel comfortable on behalf of her staff.
Let's say for the sake of argument that the refusal to treat me on both Monday and Wednesday was correct, the arrogance is rescheduling me even though if the staff had looked at my intake the dentist should've been aware that she wasn't going to treat me well before I came to the office. Lengthy delays to be seen are never welcome, And inconvenience and downright annoying
But apparently this dental group doesn't care about the patient experience. Schedule as many people as you can even if they all have to wait for their appointments so they can keep the cash register brimming. Arrogance and condescension are the only qualities this practice has an abundance.
As I was leaving, Dr. far as brightly said, "but the good news is we won't be charging you for this visit." That's chutzpah. I should bill them for my waste of time. Two trips to Hunt Valley. Over an hour waiting in twice refuse service, the second time being inexcusable.
If you want to be abused make your appointments with Dr. Schwartz, Dr. Forest, and the rest of this practice, The Maryland Center for Oral surgery and dental implants located in Owings Mills, Hunt Valley and Bel Air. Too bad I can't give zero stars read more