My wife visited this urgent care today for treatment. We have never had any issues with Cottage in…read morethe past until this incident. She waited four hours to be seen, which we understood given that it is Super Bowl weekend and the urgent care was likely understaffed. However, the main issue occurred when she was finally called back after waiting four hours, only to be told that our insurance was not accepted and that she would need to pay $200 out of pocket to be seen. We feel this information should have been verified or communicated much earlier in the process, especially with patients who are experiencing extreme pain, which my wife was.

every time I call for the appointment same day, the appointments are full. Which leads me to…read morebelieve that they are understaffed. When I walk in, I'm waiting for hours.. And no one is there to answer questions, etc. It's a very cold place.. it certainly does not live up to its name urgent care. I guess we have different definitions of urgent. Plus this facility and one's like it cost the taxpayers a fortune. Money not well spent. I always end up calling my doctors office and getting an appointment with a nurse practitioner at least.

Dr Dillon has delivered my two sons and let me tell you he is the best dr around!! He is very…read moreknowledgable and informative when it comes to your health (and your babies.) the staff is extremely nice as well, the only downfall and only bad thing I have to say is sometimes the wait is longer than I would like but that's most drs in this town. ;)

I have to say this is actually one of the nicest cleanest most caring facility that I have…read moreencountered pretty much anywhere. The people are very friendly and the nurses and nurses aids and food service all seem very responsive. They are taking wonderful care of my mom. I actually feel peace knowing that she's in such a great place. And believe me I'm just as surprised as you to hear me say this because most facilities are just horrid nightmares. If your loved one is going to this skilled nursing facility, rest assured they will be in good hands.

This place is not safe to be in and it's only getting worse…read more. A worker here slammed the door in my face while I was asking for assistance to eat because she didn't like my tone, it's difficult to get medical attention here because I'm the only patient that can see and speak to them, they don't like that. Contact me if you would like to help out I would like for any media or news like Lompoc record to look into this please and thank you.

Dale is amazing, and extremely informative. i am so thankful I found him and his office.read more

Been visiting this doctor's office since about 2015, and over the last couple years customer…read moreservice has really declined. I got a call from "Linda" who was absolutely rude, didn't want to listen and didn't offer any means to help me. When trying to explain my situation I was totally dismissed by her. When I went into the office to make a formal complaint and get my paperwork, "the manager" couldn't really be bothered to step away from what she was doing to listen to my concerns, only expressed an apology, and didn't even bother to help me with the original issue. All this because I needed some paperwork filled out and the two doctors offices that are both dignity health couldn't be bothered. Will no longer patron this location.

Do not see Emily Hecker if you want to be listened to or have your healthcare issues addressed. I…read morehad an urgent issue and she did not call me back but instead had her MA - Johna place a brief message in MyChart. Later I had to call the on-call doctor to resolve. I would give her zero stars if possible.

I first met Emily Hecker at the Urgent Care Clinic in Santa Barbara. After chatting a while with…read moreher, it was clear that I wanted Emily to be my primary care provider. I made an appt to see her at her office in Solvang. (Pretty drive and worth it.) We talked at length about several physical issues that I hadn't been dealing with. It wasn't rushed. She was very knowledgable about my issues and how to treat them. She also referred me to a few specialists, (podiatrist, physical therapist), which was exactly what I wanted. I felt very listened to, very heard, very cared for. I would recommend her to anyone looking for a fantastic primary care provider.

The quality of care was phenomenal! Office experience was more than I could ask for considering how…read moremany times my work schedule had me re scheduling appointments more times than I could count on one hand, with the staff more than understanding and flexible. Randy was absolutely amazing when it came to educating me on what types of stretches and workouts would help me recover and the staff in the gym were amazing! Would absolutely recommend to anyone looking for rehabilitation!

I have been to several physical therapists before coming here, and hands down, this has been the…read morebest experience ever. Everyone is sooo knowledgeable and friendly! I especially enjoyed how they broke down their treatment and how it would address my issues. They genuinely care and can manifest this through the treatment of their patients. They are all amazing! I am sad I won't be here for my next post-surgery PT since I am moving out of state, but if I could, I would come back. If you have the opportunity to come here, please do so! They are the best!

My boyfriend was having significant chest pain for a long while. we arrived at syv cottage Solvang…read moreand were admitted into the ED department quickly. all staff were friendly, prompt, and Dr. Glynn eased the anxieties that it wasn't something serious. 10/10. the bed side manner was wonderful. we won't go anywhere else! Thank you for reminding us there are wonderful providers in healthcare still:

I am extremely disappointed with my experience at Santa Ynez Cottage Hospital…read more Before going to the hospital, I specifically called and asked whether my insurance was accepted and whether I would have to pay anything out of pocket. I was clearly told that my insurance would cover the visit. I actually made my decision to go there based on that information, because another facility had told me that I would have to pay out of pocket. When I arrived, I asked again at check-in whether my insurance covered the visit, and I was again told that it did. Before leaving, I also specifically confirmed this once more. At no point was I informed that, despite the insurance being accepted, I could still receive a very large additional bill. Today I received a bill for $1,333. When I contacted customer service, I was told that the total charge for the visit was around $2,000. This was a very basic visit for a sore throat. I had a throat swab and a COVID test, and did not receive any significant treatment or procedure. I understand that medical care in the U.S. can be expensive, and I understand that insurance does not necessarily mean everything is free. However, there is a huge difference between being told multiple times that your insurance covers the visit and being properly informed that you may still be responsible for $1,333. As someone who is relatively new to the U.S. healthcare system, I relied on the information your staff gave me. If I had been told beforehand that I could receive a bill of this size, I would have made a completely different decision about where to seek care. A $1,333 bill for a visit that essentially consisted of someone examining my throat, performing a throat swab, and doing a COVID test is an outrageous amount of money. It is simply not a reasonable or realistic cost for many people to afford, especially when patients are already dealing with the high cost of healthcare. The price is extremely difficult to justify for the services I received, and the fact that I was not informed beforehand that I could be responsible for such a large amount makes this experience even more frustrating. I sincerely hope the hospital reviews how financial responsibility is communicated to patients, because people deserve to know what they may actually be charged before agreeing to receive care.

Very nice place everyone is very nice and makes me feel comfortable,also very relaxing environmentread more

Over the years I have tried most, if not all of the physical therapy offices in Santa Maria. Active…read morePhysical Therapy is the best by far. The treatment session are one on one. There are individual treatment rooms with beautiful calming views out of the windows in the rooms. The therapists are well trained and listen to you to be sure you are getting the most effective therapy for your situation. They also offer massage therapy which I tried and loved. Red light therapy is another service that is offered. Vicky is the first person you interact with and she is so helpful, knowledgeable, and friendly. I'm so glad that I found Jordan Larson's Active Physical Therapy!