Bought my daughter a VW Beetle and we had great service all the way through the process! HIGHLY…read morerecommend!

I am a father and husband... and I bought my 19-year old daughter's very FIRST car from Robert…read moreFrancis (owner) and Jeffrey (salesman) from AUTO CITY STL! Our experience was WONDERFUL for all of the following reasons below: 1. Robert & Jeffrey were extremely attentive to us from the very first second we arrived the car lot, and drove away with the car I bought on October 21st, 2017!! 2. The car lot itself and display of cars for sale are neatly arranged for easy viewing and accessibility. 3. During my negotiations with Robert... it was a pleasant and easy transition and experience. 4. The used car I bought needed some minor repairs... and it was Robert (the owner) who responded to my concerns, and made good with the repairs in less than 2-days!! 5. Robert Francis (the owner), Jefferey (my salesman) and Robert's son (Robert Francis JR.) worked above and beyond to catered to my needs and answered all my questions with finesse and solid product knowledge. *I'M VERY IMPRESSED WITH THESE GENTLEMEN & AUTO CITY STL* Sincerely, Anthony Woodson (Customer For Life)

Charlie was awesome ! He tries his hardest to get You in a…read morevehicle. He cares a lot about his customers and their needs and expectations ' thank you again !

From the owner: Welcome to Charlie''s Choice Cars. Be sure to visit our virtual showroom of inventory available for…read morepurchase. There you will see detailed information about each vehicle, a picture gallery, as well as convenient ways to contact us for more information about that vehicle.

My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

This was one of the most frustrating dealership experiences we've had, and we will not be…read morereturning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

I will never be returning to this dealership, and I make sure to warn anyone who says they are…read morelooking for a new vehicle to not go here. I purchased a used vehicle and fully understood it wouldn't be in perfect condition. However, once I arrived home and it got dark, I quickly noticed one of the headlights and taillights were out. I'm not even sure how it legally passed inspection to be sold. I brought the vehicle back and after a lot of back and forth, they finally agreed to replace the lights. After a long wait, I picked it up only to notice the headlights did not match and one of the taillights already had water in it. I looked at the receipt and it said the lights were replaced with "Amazon parts" -- not factory parts. They replaced them again, and now they are fine, but this never should have happened in the first place. This was all after I called ahead asking for more for my trade-in and was told they would give me more. Once I arrived to sign paperwork, they said the "other manager who approved it wasn't there," so they would not honor the higher amount. Financing also lied about the extended warranty. I did not want it, but Alex gave the typical finance speech of "it could break down tomorrow." I still refused, and he said we could cancel it within 30 days and my payments would go down. So, I agreed. That information was false. The warranty amount goes to the lender but does not reduce your monthly payment. Then I went to Century Dodge, and the exact same warranty from the exact same company was half the price. They also only submitted my loan application to one bank, even though I requested it be sent to Ally as well. They never applied to any other banks. All of this to say: within 60 days of owning the vehicle, I refinanced, got a lower interest rate, and a cheaper extended warranty -- and I am now saving $105 per month. Do not go here. I will forever use Century Dodge in Wentzville.

Treated very fairly . I had a change of thought regarding…read moreour pending transaction and received a timely response and return of funds and paperwork.

Very bad transaction or situation . I was speaking to an employee to purchase a vehicle. I…read morebasically spent the whole day to get transaction going. It seemed fine at first, but then it started stalling and back-and-forth, and then was put through the runaround. Ended up can't even reached the employee The other employees are rude Bad customer service skills. Bad verbal skills Poor reflection on the agency I feel like an idiot because my credit score is gonna go down now for this failed transaction. Waste of time and resources. Sad C - 2/5

This dealership sold us a car and under 2 months later we have a repair estimated to be $1500…read more Instead of hearing us out they automatically assumed it wasn't their issue. When I posted a review on their facebook wall tell others we weren't confident they could be trusted they started to bash me, degrade and curse at me. ( All screen shot and saved) We had bought a van from them in February and it had been wonderful so I was really hoping it could be a good second encounter. That was not the case. I would be very cautious when purchasing from them and have your own personal mechanic look it over. Good pricing and inventory on the surface but this time it all that glitters was not gold.

From the owner: Automotive Wholesale Center is one of the Oldest Pre-Owned Car Dealerships in the St Charles Area…read moreand we have an A+ Rating with the Better Business Bureau AND a 5 Star Rating in the Pre Owned car community in the St Charles area, and we have Cars, Trucks, SUVS and Sports cars to fit ALL budgets. We have a 1st Time Buyer Programs and we offer Guaranteed Financing for EVERYONE!! PLUS we offer the BEST Prices on the Best Cars and Trucks around!! PLUS we offer 100% parts and labor warranty on all of our vehicles. we are Open 6 Days a week.

Where do i start,Mary the Car Sales Lady is Berry Much More than a car sales rep. Mary is Berry…read moreProfessional and so down to Earth she makes you feel like you have a Million Bucks to Purchase a new car meaning she is going to fight hard to get you in what you truly want. I Absolutely love her personality. Mary is #1 in my Books the who"s,who. AN EXTRAORDINARY BEING IN THIS WORLD... SO IF & WHEN YOUR IN THE MARKET FOR A NEW VEHICLE GO SEE MARY THE CAR SALES LADY..... YOU WON"T BE DISAPPOINTED!!!!! YOURS TRULY,TRUE HUMBLE

From the owner: Mary The Car Sales Lady is your Second Chance Specialist. I'm Mary The Car Sales Lady with 5 Star…read moreAuto Plaza! Here at 5 Star, we understand that bad things happen to good people! With over 40 lenders and programs that work! We got you at 5 Star! Book Your One On One with Mary The Car Sales Lady.

I had such a great experience with this dealership from start to finish. The entire team was…read moreincredibly friendly and welcoming, which made the whole process feel easy and stress-free. I worked directly with Mike & Tim. They were always quick to respond to any questions I had, and their communication was top-notch throughout. What really stood out to me was that they were never pushy. I never felt pressured into making a decision, which made me feel much more comfortable and confident in my purchase. They truly took the time to understand what I was looking for and made sure I was taken care of every step of the way. They went above and beyond to make everything smooth and seamless--I couldn't have asked for a better car-buying experience. I highly recommend them to anyone looking for a dealership that genuinely cares about their customers!

Bought a car and extended warranty from Pundmann Ford. Have had vibration issues in the drivetrain…read moresince I bought it. Have had it back two times and each time the mechanic says he doesn't know what I am talking about. Service Counter folks always seem like they are being bothered to answer your concerns. It's a known issue with Explorers and Ford has issued Technical Bulletins. They had it for 4 days just to tell me they don't know what it is. Tried to reschedule it again, 2 months in advance and day before appt I can't get a loaner car. Not sure who can go without a car for a week these days. This place is a joke. I have never used them before and will never be going back. Wish I would have bought my car somewhere else. There are several Ford Dealerships in town, choose a different one. I now use Clement and their service is fantastic.

Over the top experience. We showed up in person I think 1 or 2 weeks ago. All the collection is top…read morenotch and they keep exceptional care for all the vehicles. I wanted to view one truck they had for sale, but we passed on it which is sad for us. Maybe next time. The gift shop was an awesome experience and many cool things for sale. If you're traveling with your pet the owner loves them. I wished I lived up there as I'd be there every day talking to people myself. I don't like the fact we live in the largest state and we don't have a Fastlane near us. We do have some places around, but none of the people talk to you. Go take a look at fastlane. If you see the owner give him a shout and you'll be glad and feel happy when you leave. To bad you can only give them 5 stars. Thank you.

This place typically has events today was coffee and cars. There was a coffee truck. I do wish they…read morehad free coffee and stuff for the kids. We arrived around 9 AM and the event start at 8:30 AM. I would highly recommend getting here early there were probably close to 1000 people here. The staff we interacted with were very pleasant . They have a wide variety of cars with pricing visible as well as cars for kids Their store that they have on site is also very pleasant, clean. They sell popcorn for kids, and they have lots of toys however it is small so I don't recommend taking a stroller in here.

Horrible horrible horrible…read more I got a car on my birthday November 28, left the lot . Everyday I had to call them about the heat in the car , and the car running hot, I love downtown so I had to drive 45 so many times just for them to lie to me about whats goin on in the car, remind u the car is running hot and could lock the motor up ... it's 12' outside and I'm riding around in a car with no heat paying over 600 for a carnote ... it's January 2nd and the car still isn't fixed ..

This place DOES NOT even deserve 1 star but it wouldn't let me rate it any lower. Their problem is…read morewith their Diamond Leasing person named "EDDIE"!!!!! He was completely rude to me and straight up dogged me when i spoke with him a couple times over the phone. Today I would've been a full week past due in my biweekly payment. I recently lost my job earlier this month but was able to make the payment before this one that is now a week past due. "EDDIE".....made comments to me that were SERIOUSLY not professional and were not even called for and that really pissed me off and yes I did cuss him out because the way that he dogged me was NOT EVEN CALLED FOR!!!!!! "EDDIE" told me the day before yesterday and I quote....."If you can't afford the car....then how can you afford to pay your other bills??". That comment right there sent me over the edge and SERIOUSLY pissed me completely off and then I snapped on him!!!! HOW DARE HE HAVE THE BALLS TO SAY THAT TO ME!!!! I even tried explaining to him what was going on.....what i was doing so that I could make the money to make some kind of payment (I was riding with my buddy in his car doing Instacart)......and when would be the latest that i could pay (April 5th I could completely withdraw my 401k from my former employer). "EDDIE" laughed at me and told me that if I couldn't afford the car and wasn't going to make a payment.....then they would then have the car picked up. I WAS NOT EVEN ANY MONTHS BEHIND!!!!! NOW A FULL WEEK BEHIND AND ALL I OWED FOR MY PAYMENT THAT IS LATE WAS $260 AND SOME CHANGE!!!!!!! The car was unlawfully picked up and Missouri law was broken!!!!! I have filed a complaint with the BBB and will be looking into pushing LEGAL ACTION!!!!!!!!! Pictured is how they broke Missouri Law!!!!!!!!!!!!!!!!!!!!