We were at Schoolbell for 2 years. We grew to love the teachers like family and developed amazing relationships. The teachers genuinely cared for our children and loved them like their own. We have since left due to many issues with the owners NOT the teachers. Writing a bad review is not something I ever do, but I feel like it's necessary after all that happened to warn other parents.
We had many issues with our checks being deposited whenever they felt convenient for them (over the course of a year)- we are talking a month later (they do not offer online payments).When the issue was discussed, and I stated that the parents are expected to pay each week, therefore they should be depositing our checks weekly, the response was less than friendly. Stating I needed to be better at balancing a checkbook, even though they were being extremely unprofessional. In addition, prices have increased 3 times in the past year (with very little explanation). Many parents were frustrated but understood due to inflation and figured the teachers deserved more money; so we stayed because the care our children were receiving was phenomenal.
Summer came and the lunches WE PAY FOR in our weekly tuition were taken away and we were required to provide lunch for our children, while STILL paying the same tuition. When brought to their attention, there was no straight answer given. Where was our money going? Not to the teachers like we assumed, so where?The final straw was them taking away the toddler room and moving all the young toddlers into the room with the babies. This was not only unsafe, but an unrealistic expectation for the teachers. I felt like what once was an amazing center has turned into a chaotic, money hungry business.
The teachers are underpaid, understaffed and overworked. The happiness in the center had dissipated and we finally had enough and left, along with MANY other families that have been there for years. The amazing teachers that we love so dearly have also left (these teachers have all been here for years and were long-term employees). There is a REASON why parents and teachers are not staying at this center. It is saddening, disheartening and was a tough decision to leave. I wish that the owners would open their eyes and realize that they are the problem and are the reason for staff leaving and parents pulling their children from this center. read more