The staff is always helpful and they can special order items not in stock. We've bought a violin…read moreand trumpet from Schmitt, and had the trumpet cleaned and maintained.

As a beginner I wasn't sure where to start when it came to cleaning and restringing my bass. Chris…read moreand Noah were very knowledgeable, kind and helpful. My bass was restringed, cleaned, tuned all within a timely manner and they sat through all my questions. I'm lucky to live close by but regardless if I didn't they would still have my business. When I'm ready to purchase a nice new bass this will 100% be the place to get it.

Friendly, helpful and easy to navigate - only "problem" so any great choices. Highly recommendread more

Ordered STAGG 14" Cymbals they showed as available OnLine, took them 3 days or more to contact me…read moreand say they don't have the inventory and they also don't know how long it'll take for money to be refunded. This was my first and last time I'll order from this shoppe. "Unfortunately, they have inventory issues sometimes" Seems to me like they were slow pulling my order and probably just sold it before pulling the order. Avoid this place.

We have had our piano tuned 3 times by Mike and have been thrilled He replaced the felt the first…read moretime. He was recommended to us by a former music teacher. He is a professional so I think you will be pleased. We should have rated him 5 stars every time!! It seems if we are happy we just forget how important it is.

Poor, Poor Customer Service. Not Professional!!! I called…read moreand left a voicemail for an appointment for a piano tuning. Mike texted back a few days later rather late, asking if I still need a tune. Duh! that's why I left a voicemail. I was patient anyways and asked him to text me some times when he would be available to tune. (Although I think calling me would have been more professional since that's how I contacted him first and that's just what you do in business, you CALL people to gain a clear understanding of what they want/need.) Well, I never heard from him for any appointment times so I set up service with another company. If you're too busy to call back or whatever the reason, at least let your customers know. I will never recommend Mike to anyone. Kind of sad my experience was negative before I even met the guy.

Do not take your guitars here to get serviced, I have taken two Les Pauls' here now for simple…read morerestrings/setups to B-standard tuning. Both times I have been extremely disappointed. Guy behind the counter didn't even know what he was talking about when I asked to have my guitar setup for B standard. Pretty sure they have the 13 year old behind the counter doing all the luthier work. Save your money.

I love this store - they have such a wide variety of beautiful instruments. It's so easy to spend…read morehours here, just perusing what they have to offer. The guitar selection is extensive and there's even a room for strictly acoustic guitars, with some truly gorgeous options. There are a lot of choices for band instruments too, and the prices are understandable, considering the market and the quality of the products. There is also a large selection of pianos, with a whole room dedicated to them. The staff is very knowledgeable and are always willing to answer any questions that you may have. This is my preferred music store, and has been for the last 15 years.