July 2021 Quoted 4-6mo turn around on piano refinishing…read moreAccepted my piano and $1800 deposit, cashed the check After 12/21 - Called every 2 months, same story Short staffed, high turnover rate, large backlog of projects 8/3/22 one of the owners, Ben, left me a recorded voicemail which said there were just a few pianos ahead of mine and it would be another 2-3 months. It's now a year later, and they do not have the courtesy to even return calls or provide updates. Poor communication, does not return calls, emails, IM's Voicemail is always full, cannot leave messages 8/4/23 - after more than 2 years, still no communication, no piano, did not return my deposit At what point is this appropriate for civil action?

We recently made the decision to restore my grandmothers piano and were totally blown away when it…read morewas delivered today! It looks beautiful and sounds great. Happy to keep the piano in the family!

Jeff made the trip from Green Bay to tune my piano in Sturgeon Bay. He was right on time and did a…read moreterrific job with my 15 year old Yamaha grand piano. Jeff is a very friendly and polite and charged a fair price. I strongly recommend him.

Jeff came to our house to tune and repair our piano. I bought it used a year ago and it was out of…read moretune then. After being moved across the country it was even worst. Jeff took the piano apart ad brought the insides back to his shop. He reshaped the hammers. When he returned, he vacuumed the whole inside out before installing the insides. Jeff was knowledgeable and professional. It's obvious he has a passion for pianos. We will definitely have him do all our piano tuning and repairs.

I purchased my gently used, but beautiful piano 12 years ago from Neffs. I still love my piano as…read moremuch as I did when we made this purchase. Annually, Jeremy has come out to tune my piano and does an incredible job. He is an Artist and takes great care in tuning the piano perfectly. Being that he wants to get it right, he meticulously puts in the quality time and spends a great deal of time tuning the piano. I trust Jeremy in my home and absolutely appreciate he and his wife's commitment and contribution to our community through their Sales/servicing of pianos and connections/support of numerous Instructors in our community. My children learned appreciation for the Arts through their music lessons. Thank You, Neff's Piano for your presence and love for Eau Claire.

Made appointment to have piano tuned and he never showed up. I called and he explained that he had…read morebeen running late and rescheduled for a week later. Second appointment time arrived, and he calls to once again tell me he is running late, and we would need to reschedule. Third appointment time arrives, and I get a text that he's running late but still planned on coming. At 5:00 P:M I receive another text that he would not be able to make it as I was outside his service area. I had originally gave my address and specific driving directions and to now say that I was outside his service area was nonsense. It was getting late and he simply did not want to work any later. This company was a complete waste of my time. I am hard pressed to remember when I have dealt with a service company which had such a poor level of customer service.

After a recent move we needed to have our baby grand piano tuned. I am so pleased we were able to…read moreschedule an appointment with Laursen Piano. The response time was quick, the communication was excellent and the pricing was reasonable. We appreciated our amazing technician, Spencer arriving on time donning a mask, shoe covers and an amazing personality! What an amazing company! Highly recommend Laursen Piano Service.

I have used Laursen Piano to tune our baby grand and upright pianos for the past 8 years. Brian is…read morethe ultimate professional who always arrives within the planned one-hour window, covers his shoes with booties, wears a mask (at least the past few years), does his work quickly, and provides some great advice and insight into the care and maintenance of the pianos. Beyond tuning, I purchased a humidifier for the Kawai baby grand that has worked very well through many dry Minnesota winters. Of course, I'd love to spend less, but the bill seems to be in-line with their competition. In addition, they always prompt me every 6-12 months that it's time to tune (though I don't always choose to tune the upright every year).

I had some problems with a new nut and setup from a big box store. The guitar shop quickly…read moreaddressed the issues with my guitar and had fixed and done a full set up for a very reasonable price, I picked my guitar up that same day. I'm use to getting quotes two weeks from Guitar center. No more buzzing, and plays buttery smooth, thank you!

Great, friendly shop. They quickly helped me find the part I needed to fix my ukulele and seemed to…read morehave a good selection of the essentials for gigs and care. Decent selection of guitars and ukuleles.

Searching high and low for the most competitive price on the Canto Soprano Recorder - I stumbled…read moreupon the Groth Music Company. My son broke his, and a quick replacement was needed. Even with postage, Groth provided the best price. Ordering four of the Baroque Fingering Recorders - in blue and red - they arrived a few short days later. Great communication from start to finish - along with the priority delivery - I'm more than satisfied. William E. Lewis Jr. Vero Beach, Florida

I checked out Groth Music because I love music and this is a music store. It also is a Minnesota…read moreinstitution. I wanted to meet cool employees, have great conversations about music, and honestly, I wanted to buy something. I have a lot of money (well, not really) and I am genuinely in the market for... music stuff. Groth Music has guitars, but guitar is not its primary focus. Instead, Groth is the spot to go to when you want to find sheet music. I think there's still a lot of value in this despite e-commerce. A lot of times, the quality of sheet music isn't clear, especially for pop music. It's very useful to be able to look at the pages for yourself. I'm rating Groth 3 stars because no employee felt like greeting me. I was especially disappointed that the guy in the guitar section simply sat at his desk without even trying to engage me at all. He semi-grumpily said "let me know if you have any questions." I genuinely could've bought something, even a guitar, if he took the second to chat with me like many local music shop workers often do. Instead, I got Guitar Center-level service.

I love Leithold Music! A wonderful music store with super friendly and helpful staff. If they…read moredon't have what you're looking for, they will order it right away and let you know when it's in. A great place to browse too - so much to discover for the musician young and old. Highly recommend!

Leitholds Music is a great all in one music store! I've been a customer there for many decades. The…read morenew storefront, and recital room are beautiful!