I was traveling with my family in our Toyota and suddenly there was a loud pop from underneath the…read morecar and a loud grinding noise. We pulled over and I looked all around and underneath the car... nothing. Knowing that we had hours of driving to go through rural areas, we decided to go to the closest Toyota dealer, Voss. They looked it over and even took apart the brakes to make sure everything was OK. Everything was fine. We don't know what happened, but we at least had the peace of mind that nothing terrible was going to happen many miles from home in 15 degree temperatures. They got us in quickly and charged us a very nominal fee. They were polite and took seriously our concern that we were traveling with a small child in bad conditions and needed the peace of mind. I highly recommend Voss Toyota.

The finance officer, Stephanie, was unprofessional and manipulative. She continued to pressure my…read morehusband into purchasing an extended maintenance plan which he refused more than once. When signing the final paperwork, she added a plan which did not included what he believed that it did. He was exhausted by the end of the ordeal and she took advantage of his confusion. We have never been treated so poorly. DO NOT PURCHASE A VEHICLE HERE. They are dishonest. The only positive aspect of our experience was our salesman, Sean, and they fired him the next day. I've told everyone I know not to go to this dealership. I can't stress enough what a horrible experience we had there.

I took my CRV in for routine maintenance and a few minor warranty items. Dan B, did a great job at…read moreexplaining things. He was very kind and knowledgeable. Thanks for finding a oil change coupon. Doug F

I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

Don't know what to do! Purchased the vehicle from Germain…read moreFord Dealership Beavercreek, Ohio new 11/15/24. Got nowhere with Germaine and opened a case on 9/25/25 with Ford Company. Denied on 10/3/25 for Buy Back from Ford because older than a year?? History of the nightmare of having this vehicle: 7/7/25 Service Engine Soon Warning 7/18/25 Service Engine Soon Warning Dropped off 7/24, message of high volumes. 7/26, I asked for an update, 7/30/25 Service Engine Soon Warning 8/11/25 Service Engine Soon Warning Dropped off 8/13 Pick up 8/15 I think. 8/26/25 Service Engine Soon Warning Dropped off 8/27 8/29/25 Service Engine Soon Warning Picked up 9/12/25 was there from 8/27-9/12 9/13/25 Service Engine Soon Warning 9/13 Dropped back off 9/15/25 Service Engine Soon Warning 9/19 picked up vehicle 9/22/25 Service Engine Soon Warning 9/23/25 Germain came and got my vehicle The whole month of September I had my vehicle two days. My vehicle was dropped off to Germain on 9/23/25 and still on 10/3/25 I do not have my vehicle or any promise of it being fixed. 10/22/25 Service Engine Soon Warning 10/28/25 Service Engine Soon Warning 11/21/25 Service Engine Soon Warning 01/06/26 Service Engine Soon Warning 02/10/26 Service Engine Soon Warning- dropped off 2/12 waiting to hear back.... Have had the vehicle for 15 months and it has been to service 13 times for Service Engine Soon Warning.

Outstanding service. We traveled for Hamvention and our F150 broke down near this dealership…read more The team there was great. They got hubby to the event that morning. Truck was repaired a few days later when part arrived. Heather is a gem of a young lady in service dept and all the guys were great too.

I've been a customer at this dealership (Jeff Schmitt Nissan) for about 10 years, and I must say…read morethat it's service department has went way down. I am extremely unsatisfied with the recent service that I received. I will not be returning. Where is Mario, George, Shawn, and Jacob when you need them! Just horrible service! The old crew, especially Jacob in the service department, actually cared about doing the job correctly, the first time! They knew what it took to build that relationship with customers to keep them coming back!

Transparency and accountability. I was not provided with key documents like the bill of sale,…read moredespite repeated requests. The dealership deflected responsibility instead of resolving the issue. Communication needs to be honest and timely, and customers should be given full documentation before and after signing. This has not been resolved.

Email and text harassment from SVG Beavercreek's Vehicle Acquisitions Manager…read more Less than 1 week after telling the salesman that I wanted no further contact from him, and after owning my vehicle only 13 months I was contacted on some made up pretense that they had a buyer for it and wanted to buy it back. This, of course, would also mean I would need to buy a new one. I was offended by the presumption of my lack of intelligence and wrote a specific email reply stating I was offended, that I wanted no further contact from the company, and that I would block all future emails from them. The next day I received a text referencing her original email and restating what she wanted. I literally requested no further contact TWICE and one to her specifically. and yet she sent me a text after ignoring my written requests for no further contact. I have zero ongoing business with this dealership. Since I have requested removing from all ongoing contact, this is now a spam text from the company likely violating the do not call laws.

I had a wonderful experience with this location. Carrie and TY are definitely an asset to the…read morecompany. They were very professional, outgoing and extremely helpful. I was able to get a great car within my budget and very happy with my new purchase. I would recommend SVG Motors.

I saw the mixed reviews, but my experience with Savannah and the team was great. I had a particular…read morecar in mind, and they happened to have one with low mileage and in really solid shape for the year. They shared the full CarFax, and the car matched exactly what we were looking for. Not sure what happened with other customers, but everything went well on my end. While they handled the paperwork, everyone was friendly and we had some good conversation. Definitely two thumbs up.

Sales agent, Corey, was rude and dismissive. Barely looked over the computer at us. Clearly he…read moredidn't have any interest in my prequalified loan.

I had a second positive experience at Germain Body Shop last week. I use a power wheelchair and…read morehave a Honda Odyssey with a wheelchair conversion. I am completely dependent on it for my independence. A panel on the bottom of the passenger door had come loose and I feared I was in danger of having it fall off. I took it in to Germain and Josh was able to fix it while I waited. He even had it washed which I'd been afraid to have done due to the loose panel. I highly recommend Germain and Josh and am grateful for the service they have provided to me on two occasions.

Germain Staff, My…read moreson's car was stolen from my driveway and was retrieved by Xenia and Lima Police Departments. I called Germain Body Shop Service Manager Josh Fosdick and told him what had happened. Mr. Josh Fosdick sprung into action by dispatching one of his tow truck drivers to go pick it up after it was released back into my custody. This is an immediate example of great customer service extended to my family doing my son's car recovery. Mr. Josh Fosdick kept my family updated on how the repairs were going throughout the repairs. Mr. Josh Fosdick and his team get FIVE STARS from me. I just wanted to take this opportunity to let you know how pleased I am with you & the team behind you regarding the repair work done on my son's 2018 Dodge Charger Scat Pack after it was stolen. Great job Mr. Josh Fosdick (Body Shop Service Manager) and team alongside Alex ( Car Detail Specialist) did a superior job on detailing my son's car after the body shop did their work. The repairs were completed on schedule with no delay and the results of the dedication were exceptional. As a customer , I would not hesitate to recommend Germain Auto Body Centers to others in need. Thanks again for a job well done Mr. Josh Fosdick ! Most Grateful, Jimmy S.

This review is a little late, but better late than never…read more My wife and I went into this dealership interested in the 2018 Equinox. The redesign was cool and this place is closest to our home. We checked it out and she put it down as her #1 choice. We met Josh that day and he told us a little bit more about the SUV and showed us the differences in the packages for the ones that they had on the lot. We let him know that this was our first day shopping and we had a whole lot of shopping left to do. He was cool with that and we left to check out other cars. Over the next week we did our shopping and pricing for all the makes and models that we considered and we decided that the Equinox was definitely the one. We shopped a couple other dealerships to see what options they had in stock, the pricing wasn't a huge deal as we get the GM pricing, but we wanted to be sure that the options were right. We came right back to Josh and the team and looked at it again to be sure that we had the right car and told them we'd like to run the numbers. We were at this dealership for a while while they ran our credit and got everything set with finance and everyone along the way was outstanding. I cannot thank Josh enough for his patience and help through the process, also for letting us talk it all out in my future lifted Colorado ZR2... that helped. I'll definitely go back and be a customer and I'll specifically work with Josh when I'm ready, he's got my full recommendation. Also a big thanks to the management team, mostly for not kicking us out as my wife negotiated y'all to the floor for an hour and a half. I recommend anyone looking for a Chevy go in knowing what you want to look at and work with Josh.

this place will give you your car back with problems that never existed before. horrible. If your…read moretech is named brandon, ABORT MISSION! He has probably already loosened stuff or poked holes in your tubes. There is two brandons and both are no good.

You know - If you look at previous reviews that are from 6 months to 1 year apart, you HAVE to take…read morethem with "a grain of salt". Most HAPPY customers DON'T write reviews. It's called "negative review bias" (look it up.). Negative customer experiences are TEN times more apt to "dis" a business. I know. I OWN a business myself! That's why it's SO easy to see a business drop from a 5-star rating to the basement level. Anyway, our Schmitt Mazda salesman, AUSTIN BEAVER, was phenomenal and made every effort to secure the best "deal" for our now "new to us" pre-owned Mazda CX5. While it is truly a "seller's market" at this time for this particular vehicle (high demand!), Austin did all he could to get us rolling -fairly- in this fantastic car. They even took our "crippled" trade-in at a very reasonable value! Another feather in the cap for a highly rated brand! Want a Mazda? Jeff Schmitt is THE place to start. Then, shop around if you'd like. You'll be back. WE did! Oh, then when after you drive off in your shiny new-or-used car, change the statistics and write them a GOOD review. Happy driving!

It's Buyer Beware at this place! We were new-car buyer…read morenewbies and boy did they see us coming. We were fortunate to get away from there. They should require all employees to wear masks. We wanted to buy a $30k car and by the time they were finished it was a $40k car! Oh the finance woman will say, "we're completely transparent!" About as transparent as Musk. During the process she'll explain the extras, but they are never called extras, because they've already added them without your consent! If you start to ask about the cost she quickly says, "It's included!" Right, wink-wink. Just remember that they can only add tax, license, and doc fees. Doc fees in Ohio are $387.