Went in October for an Appointment. My husband was charged a random $55 for a contact exam which…read moreinsurance said was odd and should have been told to us prior to visit. Got my husbands contacts in December and the entire prescription was wrong. They told us they were going to call insurance and blamed them. We called insurance, they never called, and they ordered the wrong prescription. They refuse to got thru the insurance to resolve this, when all they need to do is fill out a form that was faxed to them. My glasses are definitely wrong as well, but I will go elsewhere to get them fixed. When we stopped in to try to get this resolved all they did was yell at us and tell our insurance company off, whom we had on the phone. Here it is mid January and still no proper contact. Feel free to go if you want mistakes and hostility.

For many years I have been going to one of the national providers for frames and lenses. After…read morestruggling for too many months with poorly cut lenses, I visited Brighton on the recommendation of friends. Now I wish I had been coming here from the start! The minute I spoke to Sam about my dissatisfaction with my current lenses, he sat me down and measured both my eyes and lenses. He determined that the lenses were made incorrectly, set wider than they should have been by more than 3mm. That's the reason I was continuoutlay adjusting the placement of my glasses and turning my head when reading computer screens or fine print. Further, he described exactly how progressive lenses were designed, and how they could give me the maximum field of close-up vision vs distance that I needed. Finally, he helped me to understand how frame shape and nose piece can offer the most comfort. No one had ever taking the time and explained so well all the factors that contribute to well made lenses and good-fitting frames. I'm writing this with my new glasses -- which are more comfortable and clear than any of the previous eight frames that I've worn. And it certainly helps that Brighton takes my insurance, allowing me to get $800 lenses for $50.

I've been a patient here for about 12 yrs. I'm so happy to tell everyone what a superb practice…read morethis is. Dr Murphy is very good at explaining everything and he makes sure that you can understand. my appointment today was again unhurried and the exam was thorough and comfortable. The whole staff is friendly and they act like they are on the same team. Make an appointment and see for yourself!

I really liked this provider at one time. I really tried not to give a bad review of Clarence Eye…read moreCenter and Dr Murphy but i could no longer hold off on this. When i first saw Dr Murphy he changed the way I see. I have an eye condition that causes me to see multiples. The solve for that is Scleral Lenses. They are very expensive and I got several pairs from Clarence Eye Center. For the first time in over 10 years, I was able to see clearly and only one of everything! He charges a $250 fitting fee for each eye, at least he did last time I last got lenses from him. This was to include the fitting fee for each eye including all scans to properly fit them as well as free follow ups for each eye to get the fit just right. The last pair I bought, on the last fitting, which should have been included, they billed my insurance for a routine eye exam. When i called to inquire they apologized but said they would not retract their claim from the insurance company. They offered me a "credit" for my next routine exam. I explained that I go to Fichte for routine eye exams and that I only see them for my lenses. They still refused to withdraw the claim. I could have at that point pushed to claim insurance fraud on them but since i just got resolved with my vision for what is usually a year or more i decided to not embarrass them with an insurance fraud claim. I figured that i would just find a new Scleral lense provider in the future even if I had to drive an hour to see them. Now, I am in the process of getting new lenses and my new provider reached out to them to get my records to get a baseline and not have to start from scratch and they have told my new provider that they cannot help them as they never did any scans of my eyes. That is a blatant lie since they needed to do the scans to fit me with the lenses. Moral of the story, Scleral Lenses are life changing, just don't go to Clarence Eye Center for them. Save yourself the headache and seek out a different provider.

My husband just had cataract surgery there and will go back next week for the second eye. He's…read moredoing pretty well. Dr Siedlecki and his crew are an upscale friendly facility. The surgery center is a pleasant place to wait while someone is undergoing a procedure. Dr Siedlecki did my cataract surgery 13 years ago and I'm still happy with the results. I would recommend this medical facility.

Had cataract surgery there on 12/4 & 12/11/25. Office is…read moreclean. Staff is friendly & efficient. Dr is very confident & put me at ease. Vision is great ! No complications. I am very happy with my vision after my surgery.

Dr. Schoene has taken care of my eyes for over 20 years. She has always been caring, thorough AND…read moreprofessional. I have many friends and family who also see Dr. Schoene. The only complaint I've ever heard is that since she joined Atwal's practice the office staff messes up appointments. Dr. Schoene is a wonderful doctor!

0 of 5 stars for Dr Karen Schoene. I saw her two weeks ago as she was a fill in for my regular eye…read moredoctor. I had a sharp decline in my eye sight in one eye. I made an appointment with Schoene as my regular doctor was away. As soon as I walked in the room the doctor was already confused and frustrated with me, literally as I sat down. She refused to listen to the patient (me), and would not let me explain why I was there. She kept misdiagnosing me with newly acquired halo effect, which I've had for 18 years. She checked my eyesight so rapidly- changing lenses on me with no time to even adjust or read- then would get frustrated that I would ask to see through the various lenses again. She talked as if she was superior and very intellectual in her mind. She talked down to me in a snide tone- "I'm TRYING to help you!"- I was not arguing or raising my voice, but she seemed to insist on confrontation. She actually interrogated me like I was a convict at one point when I told her one lens looked better to me- "You JUST SAID the other was better!" She was switching lenses so fast I got confused on which was which. The worst was obviously how she talked to me- the patient- but she insulted the staff and doctor in front of me also, which was highly unprofessional. She talked down about my Doctor- telling her helper in the room "See if she (my doctor) even bothered to do this test...". She said it very condescending, and was trying to cause distrust in my doctor. I have been going there many years, so I trust my doctor and realize this lady is very unprofessional. She also talked down about my doctors staff in front of me, complaining that the tech was basically incompetent because she dilated my eyes. She claimed she couldn't do a test due to it- and wanted me to make an appointment off site for the test- by the way, my doctor has the machine at her facility, and did the test yesterday- the dilated eyes make no difference for this specific test. The worst thing is I am a human being with sharply declining eyesight- I go to this doctor for help, and I had to PAY to get insulted, frustrated, get no help, and be fearful that my eyesight would worsen before a real professional doctor came back. She gave me no written information on my diagnosis, I left very confused. My doctor came back this week, and I saw her- so I am now being taken care of by a competent doctor.

Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

I had to go to Buffalo Eye Care to see an Ophthalmologist…read more When I called to try to make an appointment asap, they were able to accommodate me even though they said the Doctor was booked solid. I spoke with a receptionist at 11:30 am & had to be there by 1:00pm . I got there a little early . They have a nice big parking lot, so that was a plus. Inside is very spacious. They have two doors, one to go into the ophthalmology department, and one to go into the eye care store, where you buy your glasses. They have really cool lighting inside, and the whole office plus store just looks really nice. There were three receptionist working, which was very handy because someone else was there before me being taken care of already, so I got to get taken care of right away as well. I got called into the back in just a few minutes, took an eye test told the nurse or technician the problems that I was having with my eye, and thankfully, it's nothing she hasn't heard before. That was a big relief. Then I had to go see the ophthalmologist. It was a short wait. He was very nice, very talkative, explained everything I needed to know. Give me an eye exam, a real exam with the lights in the eyes and the machine and all that stuff. And was able to diagnose what was wrong with my eye. He told me what was going to happen eventually, what was happening now, and what I would have to do in the near future. Explain things very well and in easy terms, that anybody can understand, thank God. Lol. Everybody was so nice there. I had to deal with two receptionists, one nurse/technician and the ophthalmologist, and they were all so friendly and so nice. The whole place inside is very clean and decorated nicely. They seem to have a large variety of glasses, way more than a place that I go to now has. I have to go back in a month, and I do not regret having to go back because it was a good experience. I would definitely refer anybody I know to come here for your Eye Care needs.

If I could give a 2.5 on this place I would because I'm so iffy on my experience. I've taken my…read moreelderly father (84) twice now and both times find staff to be unpleasant (with the exception of the ladies who do the exams and tests prior to the ophthalmologist- namely Melinda, she was amazing!). They don't have automatic doors or a handicap button which makes getting a wheelchair in and out of two sets of double doors, extremely difficult, and no one has ever offered to help but will just sit and watch us struggle. Dr. Gulati says all the right stuff like hello and have a nice day but his delivery and flat and unbothered. The place inside is clean and quiet. Hoping I can leave a better review at his annual visit next year.

I have been going to Doctor Riedel for at least twenty years and my insurance paid for my visits…read more.. I took it for granted that this small, pleasant, professional business was the best! Last year, my insurance changed, and I went to a large franchised business.And was unpleasantly surprised by the eye exam and the service... So even though my insurance doesn't pay as much, I am back at Doctor Riedel's, and was there today for a routine eye exam in which he explained all the changes in my eyes...What to notice and what to look for and what to report to him in changes that I might notice... He spent quite a bit of time on my exam.And I got the perfect prescription! The office staff is helpful, pleasant and also takes it's time with each patient. The atmosphere is pleasant, cozy and friendly... nice vibe here! I highly recommend this place for an accurate prescription with the pleasant nature of a small business.

Doctor and Staff provides excellent care. I highly recommend this business for your optical needs.read more

I have had ongoing care with Dr. Stephen Pollack for many years and most recently for cataract…read moreextraction. Both Doctors Pollack are excellent and professional in their care and treatment. Questions are thoroughly answered in a language and manner that are easy to understand. The quality of care is the very highest as all possibilities are checked out to provide the very best solution. The experience with the office staff is likewise very coutreous, professional. The staff is available to help answer questions and to adjust dates and times when needed. The voice of Dr. Pollack answering the phone with a recorded message in his own voice reveals the personal, caring touch that this establishment provides its patients. I am entirely pleased with the attention I have received over these many years and I'm very grateful for the good care that has been given to me by both Doctor Pollacks.

I have been very pleased with all the Dr's at Pollack Eye Care. They are very patient and took the…read moretime to listen to my specific needs and then provide awesome service. My entire family comes here.