I arrived at the podiatrist's office for my appointment to see Dr. Scheinost. The receptionist explained that workmen had been there overnight and repainted many of the rooms. She showed me into a room with strong paint fumes and open windows for some fresh air. The open windows quickly made the room temperature cold and the paint fumes remained strong. I texted my caregiver and described the situation. He requested that they move me to a different room. They then moved me to a warm, dry room with minimal paint fumes.
A few minutes later Dr. Scheinost came in and examined my foot, and he apologized for the paint fumes. They took X-rays and made an appointment to complete the consultation the following week without paint fumes, and agreed not to charge my co-pay for the next visit.
I returned the following week. Among other things, Dr. Scheinost recommended an injection to relieve the arthritis inflammation in my foot. The injection was not given at that time. Instead, a third appointment was made.
I arrived on time for the third appointment and was told there was one patient ahead of me receiving an injection. and that I would only have to wait a few minutes. While I waited, at least one other patient arrived, checked in, and was ushered in to be seen. Further assurances were given to me that I wouldn't have to wait much longer. After waiting forty minutes, I found the service unacceptable and requested a refund of my co-pay. They refunded it and I left, disgusted with the overall service and quality of care. Staff training and management are clearly lacking. read more