Buyer Beware
My husband purchased a gift card for me and a friend to get a massage from Scheal ( the day spa in Rumson). It was purchased just after it opened. We like to support small local businesses, so I in turn, purchased a gift card for a friend.
I felt no urgency to use it because per the law gift cards do not expire.
https://www.njconsumeraffairs.gov/News/Consumer%20Briefs/gift-cards-and-gift-certificates.pdf
Then Covid hit. So yes, it has been a long time. She did extend the expiration because of Covid-19. The fact still remains. Gift cards DO NOT expire.
I have stopped by several times and since covid it has been appointment only. I totally understand. I called to book appointments. The person told me my gift card expired after one year. I called again to speak to a manager or the owner thinking the employee may not have known the law. Well......the owner confirmed that their policy is the gift card expired after one year. There is no mention of a expiration on the physical card. When I told her that gift cards do not expire she told me I was wrong and that all local spas have the same policy. Wrong!! I called 3 local spas (big and small) and without exception said they always accept gift cards. And to boot, she was rude and unprofessional. I felt like I was arguing with my teenager.
I am not out to ruin her business but buyer beware. She sells you a service and does not deliver. read more