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    Schaffer Kennels

    1.0 (1 review)

    Services - Schaffer Kennels

    Pet sitting

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    9 years ago

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    Wheatfield Animal Hospital - Ruby

    Wheatfield Animal Hospital

    (40 reviews)

    The doctors and staff are the most compassionate and caring we have ever experienced. The doctors…read morecall you personally to review test results and explain treatment options and work with you to determine what is best for your animal. They made a very difficult decision with our 15 year old dog much easier. You can tell they really love animals here.

    I would have given no stars but that was not an option PLEASE READ‼…read moreI took my dog to Wheatfield Animal Hospital for boarding for seven days while I was on vacation. On Saturday, August 28th, I received three calls from the veterinary staff stating that my dog was experiencing GI issues. I was told that the veterinarian performed a physical examination and found blood and pus in his stool. They recommended antibiotics, probiotics, and a special GI diet, with the treatment estimated to cost approximately $300 or more. I declined the treatment and immediately had a family member pick him up. The very next day, we noticed that my dog was whimpering and constantly scratching. When we examined his body with a flashlight, we discovered what appeared to be a massive amount of fleas. When I contacted Wheatfield Animal Hospital to express my concerns, the employee who answered the phone was very nonchalant, dismissive, and initially unwilling to help. She placed me on hold and then returned to the phone, stating that she could not assist me because my dog did not have an up-to-date physical on file. I reminded her that my dog had a physical just three days before arriving for boarding and that all necessary paperwork had been provided. I also reminded her that their veterinarian had performed another physical examination on him that Saturday. Once I brought this to her attention, she suddenly stated, "Oh, sorry, I didn't see the update in the computer," and told me that I could come in and pick up flea medication. However, when I arrived, I was told that I would have to pay $80 for the medication. I was extremely disappointed that, after my dog was boarded at their facility and came home with what appeared to be a severe flea infestation, I was expected to pay for the treatment myself. I am very disappointed and dissatisfied with my overall experience. What makes this situation even more upsetting is that no one ever followed up to ask how my dog was doing after all of these concerns were brought to their attention. This is supposed to be a place that vows to love and care for your pets, but based on my personal experience, I would strongly encourage pet owners to Run--and run fast. I would not recommend Wheat field Animal Hospital for your pets ‼

    Schaffer Kennels - pet_sitting - Updated October 2026

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