There is a difference! A lot of people are not aware of the difference between seeing a private…read morepractice optometrist and a retail chain optometrist. The difference is, when a doctor owns their practice, it's their name on the front of the building and the whole staff stands behind their name! Having experienced both types of offices, I am in my third year with North Phoenix Eye Care and have been very pleased with both my contact lens and eye glass experience. Their new North Phoenix office has a great, professional team of staff members, is fresh and bright, filled with all sorts of fun frames and conveniently located off the 101 loop and Cave Creek Road. The best part is Dr Siegel has state of the art optical equipment which allows a more in depth examination. This, in conjunction with knowing and understanding how to fit a multifocal contact lens, has me HAPPY! A multifocal contact lens allows your distance correction as well as reading correction, just like a pair of progressive glasses...but in a contact lens!

Called to make new patient appointment & asked scheduling staff if Dr offered diabetic eye checks &…read moreshe said Dr would need to examine me first to determine if this is needed. If patient already has been diagnosed with diabetes, why does he have to determine this diagnosis for himself? Then Dr came on phone, told me how busy he was & he didn't have time for this & hung up on me. As a bedside RN of 50 years, this was one of the rudest uncaring unprofessional Drs I ever spoke with. I didn't make an appointment with him!

I am with the VA and the VA referred me to SWEC. My appointment on April 20 was cancelled because…read morethe DR didn't sign the paperwork for the referral. I drove 27 miles to learn this. Today 5/26 I had the second appointment I show up at 815am at 845 i called up to the desk I was told the paperwork was not ready so they couldn't see me. So 4 hours of my time wear on my car. They charge $25.00 for a missed appointment. But I am not compensated or did I get a phone call Friday to reschedule. If this Dr office cant dot the I or cross the T on the frontside what going to happen on the back end to my Eye.

I tried to call and make an appointment. The wait time was 26 minutes but it offered me the…read moreopportunity to have a call back. I left my number and waited all day - no call back. I went online as they suggest and booked an appointment with a specific doctor at one of the times he had available. I called the day before my appointment to confirm since I had not received any request for insurance or paperwork. They didn't have an appointment for me with that doctor at that time. If it is that hard to just get an appointment, then I don't want to deal with them with my cataract surgery.

I moved to Arizona for school out here. And as all of you should, I had to get my yearly eye exam…read morein! I did a ton of research around my area and this specific office caught my eye. I called in to ask them what insurances they accepted, how much their eye exams were, and if they were able to squeeze me in that same day (they did!). Out of all the optometry offices I've been to, this was the only office that has ample parking! Searching for parking at a doctor's appointment is just something I don't want to deal with! Scott greeted me with the most friendliest smile! He introduced himself, checked me in, and gave me a new patient form to fill out. As I was completing my form, Scott was extremely personable and made me feel very welcomed. Scott's laugh is contagious!! At the end of my appointment, I felt like this place was my home! Kathleen got me started on pre-testing and was super sweet and gentle! She always has a huge smile and that made me feel very comfortable there. Dr. Sarah Paikowsky is literally a hidden gem. I've never had such an amazing connection with a doctor before. Nowadays you see many doctors going in and out of patients' exam rooms every few minutes. This was not the case here. Although my appointment was roughly 30 minutes, Dr. Sarah stayed with me and was extremely thorough. She made sure I knew what she was talking about before I even left her office. She did an amazing job explaining what was going on with my eyes, gave me great suggestions on how to properly care for my eyes, and advice on what I should do to prevent my vision from getting worse. Dr. Sarah did something that nobody else does, and that was to show me my old prescription versus the new prescription. This clearly shows that it is a huge upgrade (bad thing for me because my vision got worse!), I can see 1000x better now! While waiting for my appointment to see Dr. Sarah, I was able to experience how Scott and Kathleen mingled with their patients. The whole staff has been here for many many years. You can tell by the way their patients interacts with them. This office is a hidden gem!!! They are incredible and so genuine. You can tell how passionate they are at what they do. They have such AMAZING customer service. If only I can bring them with me back to California!!

Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

Best eye exam in years! This place is so thorough and my husband and I learned so much about our…read moreeyes. The village eye care had different machines to test our eyes that we have never used before (I've had glasses for 8 years now; so that 8 years of eye exams and we left this place with so much more knowledge about eye health and care) We loved how they took time with the eye exam and then trying on different lens prescriptions to see what was most comfortable was the best part. Last year I had an eye exam somewhere else and I left with glasses that were unwearable because they were too strong. (I had the worst headaches) So this year we switched to The Village Eye care and we could not be happier. The service was great, the eye exam was so informative, and we left very pleased with choosing this place.

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Such a down to earth and caring doctor. I felt so at ease. She really takes the time to answer…read moreall my questions and concerns. She speaks to me in way I can understand and I did not feel talked down to like some doctors do to their patients. I would highly recommend her and I trust her with my care.

I highly recommend Dr. Kwok. Wearing progressives can be hard to get the prescription just right…read more But not here! Not only was the exam extremely thorough, these are the best pair of glasses I have had in the 10 years that I've been wearing progressives!

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I came in to purchase frames using my valid prescription and planned to pay privately. The…read morereceptionist came over twice to ask if I wanted an exam. I told her the first time that I was fine using my current prescription, as it's still valid and my vision hasn't changed. Despite that, she returned again to ask about scheduling an exam, which made me feel uncomfortable and pressured. It gave the impression that the office was trying to upsell unnecessary services because I was paying out of pocket. Some constructive feedback: I may have returned as a patient when my prescription eventually expired--but this experience made me not want to come back at all. I was ready to make a purchase, but instead I left.

we were pleased with Dr Esposito and when I finally found him again I booked appointment right…read moreaway. if anyone is looking for him he's at Advanced eye care on Shea and the N51! Best doctor and very thorough.

I was on time for my 2:40 appt. Was taken to the back at 3:05 I was the last person in the waiting…read moreroom a lady went in 5 minutes before me. It took 10 minutes to get the test done & my eyes dilated before i could see the doctor I as told I as the next person (which i should have been as there was only 1 other person ahead of me and no one else waiting) I went out in hallway to check at 3:35 and was told she did need to see another person before me (who???) at 4:00 I left TERRIBLE service will not go there again and will not suggest anyone go there no one even checked in on me

The staff here is friendly and my optometrist was super knowledgeable regarding my eye conditions…read more He really went the extra mile as far as care quality. They even labeled my contacts for me (L/R) which sounds like such a obvious gesture but I've never had a vision place do that for me lol. I'm happy to be a patient here.

We have been going to Westbrook Vision for years and absolutely love Dr Deemer and the staff there…read more They are always friendly and helpful and there is no one we would trust more with our whole families eye care, from annual vision checks, to contact appoints (seasoned and first timers), eye glasses and medical eye checks.

It was packed, run like a cattle sale and rushed. I had no…read morechoice as they were the only ones to get me in on an emergency basis. I didn't have the time I would have liked to ask questions to get a full scope of my situation. It waa more like what, bam, thank you ma'am..Next!

This is my personal experience- if there was a zero rating available, I would have selected it. Let…read moreme start off by saying, in my opinion, the sheer volume of patients at this location you felt like a number. The way the front desk was set up, the staff clearly were irritated at the slightest question coming their way which made me feel horrible for the elderly patients they heavily rely on. You are quickly shifted from room to room being escorted from unhappy staff member to the next. When I questioned why I needed a certain procedure done, I was greeted with a curt response from the assistant which proceeded throughout the appointment. My visit with the doctor was subpar, as she mentioned there was "nothing there" when I had a bump the size of the moon in the middle of my eye. Cool.. I was sent home with drops and the same antibiotics I received from urgent care. Let's just say, she was gravely wrong and my condition was not taken seriously in my opinion. They failed to give me results of a full eye exam, never mentioned any changes in my prescription, and when I had to retrieve records that were supposed to be uploaded in the portal to see a different doctors office, they were no where to be found. When I contacted the office manager about this, and informed her I shouldn't have been charged for a full exam without a physician follow up, she proceeded to read off my prescription with no medical background to do so, then proceeded to tell me "you're not paying for it" insurance is. Hummm.. I'm sure the insurance companies would be happy to learn about that. Avoid this location at all costs! My experience was horrible and people deserve better treatment.