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    Schachter Neil R DDS

    1.0 (1 review)

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    14 years ago

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    Albany Oral Maxillofacial Surgery Group

    Albany Oral Maxillofacial Surgery Group

    3.3(6 reviews)
    0.1 mi

    This is an incredible practice and I cannot say enough good things about Dr. Doriot…read more I am tremendously afraid of the dentist and didn't have my wisdom teeth removed as a teenager because they weren't causing me pain. When a tooth recently cracked, and I wanted to get a crown on it, I needed to have an impacted wisdom tooth removed so the crown could sit properly. Not surprisingly, my dental anxiety showed up immediately and in full force the moment I found out I was going to have to have not one, but three wisdom teeth removed. And this was after having a preventative root canal performed on the tooth that needed a crown. So a root canal, then the removal of three wisdom teeth, and then crown - proof that all bad things come in threes! Or. So. I. Thought. I went into my appointment today at 8 am and by 8:20 am the procedure had begun and by 9:30 it was finished. The person who recommended Dr. Doriot to me had all four of his wisdom teeth removed by him as well and said he never felt any pain during the recovery period. I thought this was perhaps a small exaggeration, after all, how can they rip teeth out of your head and have it be painless...especially after the drugs wear off. But, surprisingly, this was exactly my experience as well. I am writing this review about 12 hours after the procedure and I feel such indescribable relief due to having the procedure completed and being in no pain at any point in the process. The cherry on top of this perfect dental experience? Dr. Doriot called me on my cell phone a few minutes ago to ask me how I was feeling and to answer any questions I had about future dental care (of which I had many). I thanked him for the kind gesture and he said that he "can't sleep until he knows his patients are doing well." It is so readily apparent how much Dr. Doriot cares about both his patients and the quality of his work. In a world shifting to tele-health and requiring that doctors track their time in the way that lawyers handle their billable hours, Dr. Doriot is a refreshing throwback to a bygone age when the primary concern of medical practitioners was more about the patient experience rather than the vice grip placed on them by complying with the never-ending requirements placed on them by most insurance companies today. TL;DR: Had three wisdom teeth removed by Dr. Doriot 12 hours ago. I am a big baby, at no point was in any pain at all (fingers crossed) and Dr. Doriot called me personally to check in and answer any and all questions I have. You won't find a better oral surgery experience than the one offered by this practice.

    The email I just sent to the office after multiple issues:…read more I don't usually email regarding this sort of thing, but I have to say I'm extremely disappointed. I've seen Dr.  Bayoumy as a patient a few times now and he's been phenomenal. So when my son needed a specialist to check his wisdom teeth I didn't even hesitate at requesting a referral for Dr. B for him as well.  Unfortunately, with my own appointments and now my son's, the office staff has dropped the ball too many times. Focusing only on the current issue with my son; not only did his dentist have to send the referral twice to even get them to schedule the appointment in the first place, the day after confirming his appointment (almost a month after making the appt) I received a follow up confirmation text for a completely different appointment time. When I called to ask why I was getting a confirmation text for a different time, I was told "I don't know, do you want the new appointment, or no?" completely dismissing my inquiry as to why nobody called me to request or confirm the reschedule. As to not further delay him getting checked, I agreed.  Less than 24 hours later, at 7:30am the day of the appointment, I received a text asking if I had a copy of the referral. I explained that I did not, because it was sent directly before they would even let me schedule the appointment in the first place. I was then told they didn't have it and would "try to get it" before his appointment that I've now had to take a whole day off of work for. I'd had this happen at my original appointment which delayed my appointment by almost a week so I told them to cancel the appointment.  I've been a medical receptionist for 3 years. This is not only inconsiderate, but honestly just flat out poor patient care. Again, Dr. Bayoumy is amazing, which is why I've tolerated the consistent incompetence by office staff in regards to insurance, scheduling, and communication, but I'm afraid we will be seeking care elsewhere.  I'm sure losing one or two patients won't hurt you guys (not my intention), but as previously stated, as someone who works in healthcare, it's careless and just disappointing.

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    Albany Oral Maxillofacial Surgery Group
    Albany Oral Maxillofacial Surgery Group
    Albany Oral Maxillofacial Surgery Group

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    Adirondack Oral Maxillofacial Surgery

    Adirondack Oral Maxillofacial Surgery

    2.1(65 reviews)
    3.3 mi

    Disrespectful. Lack of care…read more Lack of urgency, Lack of compassion Untrustworthy billing. Greedy unnecessary cash grab. SELF-serving flip flopping of network participation Possibly targeting some patients? Ask questions (record) because once they extract those easy hundreds from your insurance for the 15 minute consult and panoramic/X-rays, you are STUCK! You will lose HUNDREDS when you want to change oral surgeons after you find out they suddenly demand the " highest" cash deposit .. or find out the office just made the network policy "change" to exclusively make things difficult for YOU! The delay waiting for the apt. and benefit grab of hundreds for that first appointment, makes it harder to switch to a better office like Cap District Oral Surgeons. BEFORE a CONSULT, and before you walk through that door, require they contact insurance for a prior auth and obtain a COPY. Actively involve insurance! DONT BE THE DESPERATE FOOL they profit from! Their shadiness cost pain, delay of care, and loss of 2k worth of an annual dental insurance benefit. After rep verified procedure was covered in full by insurance with no deductible, the manager changed it up to require a cash down payment for the surgery now stating the "surgery" was billed differently allowing them to demand cash also!!! All of it should have been with our insurance - with no deductible! How in the world can the X-rays and expensive 15 minute consult be in network and covered at 100 %, but the extractions also covered at 100% demand a huge CASH down payment at the highest estimated cost! UNETHICAL????

    The dental staff and dentist were lovely. Their requirement of a full payment up front to be seen…read morefor a consultation and then holding that payment until after they cash the insurance check, even with the insurance company determination (and check number they mailed)stating I was not responsible for a payment. Today the billing department stated it could take 2 more weeks for me to see that refund. I didn't realize I was in the money lending business. Seems odd they knew what my insurance would cover for the second visit while in my first visit but couldn't figure out I wouldn't owe anything for that first visit.

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    Adirondack Oral Maxillofacial Surgery

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    Cummings Robert DMD

    Cummings Robert DMD

    3.8(9 reviews)
    0.0 mi

    You know, I would have given my dentist a standard 3* for being a stand up guy that runs an honest…read moreoperation. But then I got a cavity. This may be surprising to some, but I'm not a tough guy. I spent most of my life cavity free. Then some time in my late 20s I had a really bad experience getting a few cavities filled. Actually they were my first and last cavities. That is until recently. Dr. Cummings numbed me up and it was done before I knew it. Can't say I'm an expert on getting fillings. And I can't say that I'm eager to get another one. But I am very glad that the one I needed was not traumatic.

    Note that despite the 2* rating, I still use this guy; seeking new dentists is not high on my…read morepriority list :). So why the poor rating? Not for Robert Cummings himself - he has exceptionally gentle hands, is communicative and responsive, no issues with care at all. He's the reason I return. Moreover, the reception/appointment staff are really first-rate and friendly. BUT: the hygienists are far from gentle and patronising (that's the worst aspect); there is a strong tendency (in my opinion/experience) to recommend work that may not be needed (for example, two prior fillings "show cracks and need redrilling urgently" - well, that was a year ago and still no problem, thanks); and the place is rather run-down, with no distraction (TV, or even pictures to look at) during the time in the chair. Not terrible, but no reason to really recommend.

    Schachter Neil R DDS - oralsurgeons - Updated September 2026

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