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    Scenthound Tucker

    3.0 (2 reviews)

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    1 year ago

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    Kevin S.

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    3 years ago

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    Furbusters - Shelby

    Furbusters

    (47 reviews)

    IMPORTANT KNOWLEDGE FOR ANYONE WHO DIDN'T KNOW:…read more DID YOU KNOW FURBUSTERS AREN'T A FULLY STAFFED WITH GROOMERS? DID YOU KNOW UNCERTIFIED PEOPLE ARE BEING LEFT WITH YOUR PETS ALONE? -FUN FACT... IN ORDER TO GROOM CATS THE FOLLOWING MUST BE DONE: Cat grooming certification validates expertise in handling, bathing, trimming, and managing feline behavior, with key organizations like the National Cat Groomers Institute (NCGI) offering titles like Certified Feline Master Groomer (CFMG) through comprehensive online/in-person training, while International Professional Groomers (IPG) .... THEY'RE NOT REGISTERED! BUT THEY'RE ADVERTISING CATS SERVICES. I wasn't aware of this at the time, but You can easily search a groomer's name, or a salon's name to see if they are a "FULL SERVICING SALON." I'M GLAD MY NEW GROOMER IS KNOWLEDGABLE AND TOLD ME A FEW THINGS.... --THEY'RE NOT EVEN CAT CERTIFIED TO GROOM CATS!!! GROOMERS LEGALLY HAVE TO BE CERTIFIED FOR CERTAIN SERVICES FOR CATS. FURBUSTERS WERE NOT EVEN LISTED ON THEIR ORGANIZATION . IF THEY ATTEMPT TO REMOVE ANY OF MY REVIEWS I'M SEEKING LEGAL ADVICE.-- DISCLAIMER: This is a real, human-written review based on my personal experience. This is not automated, not AI-generated, and not spam. I am sharing this honestly because I believe pet owners deserve transparency. Review (if I could.... I would put 0) I brought my cat in for grooming and had a really disappointing experience. The handling felt rushed and rough, and I didn't feel like my pet was treated with the care and patience cats need. As a pet parent, that was extremely upsetting to witness. What made this worse was how the situation was handled afterward. Instead of taking accountability or addressing concerns professionally, negative feedback appears to be reported or dismissed rather than acknowledged. That lack of accountability is concerning and discouraging for customers who are simply trying to speak up for their pets. I do want to acknowledge that not every staff member was the issue -- some were kind and tried to be helpful. Unfortunately, the overall experience left me uncomfortable, and I won't be returning. I'm sharing this so other pet owners can make an informed decision. Our pets can't speak for themselves, so gentle care, accountability, and compassion truly matter. This was my first time ever going to FurBusters, and it was honestly one of the worst experiences I've had with a groomer. I only took my cat Tux in for a bath, nothing else. When I picked him up, they had completely shaved him down and even cut his whiskers. If you know anything about cats, whiskers aren't just for looks -- they help them balance and feel safe. Cutting them can really mess them up mentally and physically. If I did that at home, it would be called animal abuse. The fact that a professional grooming place did this like it was normal is just wrong. When I called about it, Layla brushed me off saying "he probably moved too much." They wouldn't even let me talk to or educate Bunny, the groomer who did it. No apology. No accountability. Just excuses. Tux came home scared, confused, and uncomfortable .... all from what was supposed to be a simple bath. That's not grooming, that's neglect. I really don't understand how they can do that to an animal and act like it's okay. If I were to do this to my own cat it would be considered animal abuse. This was my first visit and definitely my last. If you love your pets, please don't bring them here. They clearly don't care about the animals or the owners who trust them. BEWARE: FURBUSTERS ARE TRYING TO DELETE ALL BAD REVIEWS! PLEASE MAKE SURE YO PUT A DISCLAIMER THAT YOU'RE A HUMAN LEAVING A REVIEW! #CatGrooming #FurBusters #AnimalWelfare

    I had my Boykin Spaniel, Shelby, groomed today at Fur Buster's for the first time. She looks…read morewonderful. The folks at Fur Busters did a fantastic job and they are very professional and personable. Most definitely will be going back.

    Camp Woof - Soled pet bed and toys returned to me!

    Camp Woof

    (61 reviews)

    They treated my dogs well and they are very nice people. I used a boarding place in Decatur…read morepreviously until they got to expensive. This company is reasonable and well run.

    Nearly every major claim in the owner's reply is false, misleading, or irrelevant to the actual…read moreincident. For clarity and accuracy, I am outlining each issue below with factual corrections supported by written records, veterinary documentation, and first-hand observation. 1. "Reviewer never contacted us." False. We contacted Camp Woof four separate times using the email listed on your own website. If you "never received" those messages, that indicates a failure to maintain a working contact, not a lack of communication from us. Any responsible facility handling animals should have a functional and monitored email address for reporting urgent concerns - especially ones involving animal health and safety. 2. "Dog dropped off without a reservation; staff were unaware of his needs." Incorrect. We fully explained Yogi's seizure disorder, medication schedule, and handling needs both at drop-off and by phone afterward. Staff specifically stated they would reach out to DeKalb Animal Hospital to obtain his records and confirm his seizure history. That is the opposite of being "unaware." 3. "The dog bit a manager; lucky no skin was broken." Completely misrepresented. At pickup, the employee who checked us out described Yogi as "a character" and joked about him playfully nipping at her rear - saying it "happens all the time." She was smiling, uninjured, and unfazed. There was no mention of aggression, fear, or injury. If management later reframed this as a bite incident to deflect accountability, that's dishonest and retaliatory. 4. "Medication was administered as required; no seizures or disorientation observed." False. When we arrived, Yogi was in the middle of an active seizure, soaked in urine, trembling, and disoriented - clear evidence that medication was missed or mishandled and that he was left unattended for an extended period. His saturated toys and kennel further confirm prolonged neglect. 5. "Dog was let out every 3 hours and again first thing each morning." Not consistent with the evidence. Yogi's full-body urine saturation and soaked toys show he was not let out at the claimed intervals. Staff previously stated to us that dogs are taken out "at the end of the day," which contradicts this new claim. 6. "We offered a free bath, but it was refused." Misleading. The bath was declined because Yogi was having a seizure and required medical care, not a grooming session. Presenting that refusal as noncooperation is manipulative and minimizes the seriousness of the situation. 7. "He left wagging his tail and happy." Completely false. Yogi was trembling, pacing, and terrified - consistent with neurological distress. This is documented in contemporaneous emails and photos immediately after pickup. 8. "We are not a vet's office." Agreed - and that is precisely why a facility should immediately contact an owner or the dog's vet during a medical emergency. Staff had confirmed they would contact DeKalb Animal Hospital and later acknowledged having done so. With that knowledge, failure to act during a visible seizure constitutes negligence. 9. "If we'd known the extent of his needs, we wouldn't have taken him." False. His needs were fully explained, and staff accepted him for boarding after confirming they would obtain his records. You cannot retroactively claim ignorance after taking payment and responsibility. 10. "Staff were afraid to let him out." Direct quote from the owner: "We could not handle the dog because of the possibility of an employee being hurt." If that were true, it would still constitute gross negligence. If your staff genuinely believed a dog posed a safety threat, the proper protocol would be to contact the owner immediately - not to confine the animal in a kennel for extended hours without medication, bathroom breaks, or monitoring. Leaving a medically vulnerable dog unattended out of fear is not safety - it is neglect. 11. "The owner was out of state looking for housing." Entirely false and irrelevant. I was in Georgia picking Yogi up myself, as verified by timestamps and DeKalb's correspondence. This fabricated detail has no connection to the actual event and serves only to deflect and discredit. We have contemporaneous emails, photos, and veterinary documentation verifying every detail. The owner's public response contradicts his own staff's words and ignores basic standards of animal welfare. If a facility claims to have served over a thousand dogs, it should be capable of handling emergencies, maintaining accurate communication. Camp Woof continues to ignore written requests for records of Yogi's stay.

    Scenthound Tucker - groomer - Updated May 2026

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