Here is the good - The place is super clean, bright, and great concept.
Here is the bad - The staff probably has some inconsistent training. I noticed on a couple visits that they probably should have some basic dog behavior training when approaching dogs in general.
The high pitch cheerleader, spirt team leader, doesn't always go over well with dogs. Also the person in so called charge probably could tone it down on the "karen" talk down to customers. Not pleasant.
This is the ugly - The "sales pitch" is shady. It's not clear nor cheap. I witness them explain an option for grooming, then add in the "extras" on a basic - which was coming out to over 150.00. Small dog mind you. The guy then backed up..literally and was now doing math. He pushed back and went with just the basic and left his best friend for a wash. I also watched the staff try to rebook for an appointment and the customer flat out said. "yeah we cancelled our membership. we are done" Mind you, his dog looked great from the front..not so much from the back. It's only hair right?
I experienced the shady sales pitch and also was told 3 different options with trying to confirm pricing with extras. It didn't go well. The young lady was pleasant but it seems there is a lot of pressure to upsell and get a membership sold.
I saw some dogs come out of the place and granted some looked good and some looked like my haircut job on my sister's bangs. We were in grade school. And even as in human, dog are not going to sit still.
Finding a groomer you trust your best friend with is hard and not easy. I only tried this place because I love the vet next door and why not? My groomer was on vacation. Well I am back to my groomer and for half the price I can get EVERYTHING for the spa day for my bestie. read more