So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

Ackens King came out to check a leak in our furnace and was efficient, polite and honest about the…read moreneed to order a new part. We look forward to working with them in the future. He also explained a VIP program they have that could save us a lot of money in the future.

A pilot light to our furnace was out at a vacant property in Bozeman. Upon arrival in the middle of…read morethe afternoon on a weekday, their technician identified a block in the system, cleared it within 15 minutes, and lit the pilot. All good - UNTIL I was presented with a bill for $369. They charged an arbitrary amount of $250 to clear the obstruction (probably a dust-bunny) and an additional $119 diagnostic fee for finding the block. In total, the tech was at the property for 32 minutes. Ring camera confirmed. When I logged a complaint about the amount charged for the basic visit (no parts involved) their Ops Manager defended their charge by saying they often work in dangerous conditions, have highly trained techs and boasted that they do work for the Yellowstone Club. I had expected an industry standard minimum charge of $175 to $250 since he was there for less than an hour. The tech or their office never informed me of the minimum charge of $369. He told me he would not discount the charge and would send it to collections if I did not pay it.

Western Plumbing of Bozeman gave me great service on a water heater installation. My review…read morecomments will center around billing. The purpose of these reviews are to help us with our due diligence correct? Anyway, my job was an easy removal of the old heater with an install of the new one in the same location. The technician was efficient and got the job finished in 1 hour and 25 minutes. On the bill that was sent to me, I was charged for 2 hours. When I went to discuss this with them, the front counter person said that they bill time when leaving the shop. Don't know if all service companies in Bozeman do this, but this is where reviews can inform. So I let this person know that I was 5 minutes away. That would make the total job time 1 1/2 hours. It was then stated that this was close enough to 2 hours and that the job was completed quicker than some other installations they have completed. Does that matter for billing? I was thinking it would nice to have a business where one can bill 9 or 10 hours in an 8 hour day. So this review is for those who are shopping companies performance and their billing practices.

I had been working with Pure Water Technologies for ten years. Twice a year they came to fill my…read moresalt water and change filters. Last year when they came out for service, the technician flipped a valve that I warned him about three different times at our appointment. He flipped it anyway and flooded my kitchen, dining room and hallway. There was 4" of water in my crawl space. They refinished the floors but I had hotel costs, furniture movers, storage for furniture and the whole experience was horrible for all of us. A month ago I called to schedule my regular six month service and I was told they wouldn't help me because of "my plumbing issues". The flooding was THEIR fault. I'm having to switch to Culligan and buy all new water filtration. Pure water Technologies is not a reputable company.

I have been very happy with pure water technology. My service technician arrived right on time. Was…read morevery efficient and very personable. I would definitely recommend them to anyone that was looking for a soft water system.

They were able to fit us in same day. They were professional and quick and left the spot cleaner…read morethan when they arrived. They provide great value at a reasonable price. I'd recommend them to anyone!

Ty from Bob's Plumbing was out to fix a leaking toilet. While out he noted that our water valve in…read morethe crawl space was sticking/old and needed to be replaced. Ty did a great job and we continue to have great service with Bob's Plumbing....

The new owner does a great job! Scheduling is a breeze. They showed up on time. I'm very pleased.read more

Andy is prompt and professional. Did a great job cleaning our chimney a couple of years ago and…read morecleaned our boiler vent which was clogged with soot this time. He left the work space spotless.

After a year of working with the team at Extraordinary Cleaning, I am thrilled with their work,…read moretheir attention to tend to "anything else" that may be needed and especially the personal-professionalism everyone has. They know their craft, they are always so pleasant and courteous and, when they are finished, everything sparkles. I would recommend Extraordinary Cleaning to anyone who appreciates a clean, comfortable home and needs a little (or a lot) of help keeping it that way. I especially appreciate that the owner Cristina regularly visits and asks for feedback on where and how her team is doing - clearly, she has high standards for her people, the work they do and a genuine care for me and her other customers' satisfaction.

Cristina and her crew are excellent! I was looking for a company to perform a move-out cleaning…read morefor our apartment in the middle of December, which can be a challenge with Christmas and New Years. Thankfully, Extraordinary Cleaning not only met me for an estimate on a short notice, they also were able to clean our apartment with short notice, which really saved our bacon so to speak. When our former landlord had a few "nit-picky" items during the final walk-through, Cristina and her crew were more than willing to go back and perform touch up work. I thought the originally cleaning was just fine, so it was very unexpected (and appreciated) for them to return, and even better, no additional charges! I'd definitely recommend Extraordinary Cleaning, they're reasonably priced, do an excellent job, and wonderful to work with.

Gallatin Restoration made an extremely stressful situation so much better for me! I highly…read morerecommend them for all of your restoration needs. I live on the top floor of a condominium building. When water started leaking into condo through my ceiling, my HOA was anything but helpful. I tried calling other restoration companies over the weekend as water continued to pour into my place. No one would even come look at it for me. But on a Sunday, the Gallatin Restoration guys came and looked at my leak. While they couldn't help me while the water was coming in, they at least made contact with me, then continued to text me to check in. When a large portion of my ceiling finally caved in from all the water, they came that day. By the next day, they had drywall up and then, over the course of the next couple weeks, dried out my walls, got someone in to texturize the ceiling and then painted it. You can't even tell that anything happened! The most important thing to me, though, was that they showed up when they said they would, they communicated everything they did with me throughout the entire process, and they were friendly and professional guys to work with! Like I said at the beginning, they made a terrible situation so much better and gave me my home back. They are AMAZING!