While I've enjoyed multiple items from the store, and sent customers in there to shop.... I had a very unfortunate incident with Joshua Short the store manager in Boise. Before I even start, challenges with my delivery, purchase, etc... were not the issue. This place makes great furniture, and up until now I've had nothing but good things to say. However with him it was a complete lack of effort in trying to make things right.
I had a delivery scheduled, with a 4-Hour window. The delivery drivers sent a message 45 minutes early saying they were 12 minutes away. I managed to get my painter on site to agree to let them in and direct them upstairs.
I thought the matter over, and delivery was happening... On to the next thing in my day.
Unfortunately because there was paint going on in the house they left without communicating and sent a text message 4 hours later that they could not deliver because they were unable to deliver to a construction site. I only had painting going on, no heavy equipment, and only in half the house. When confronted with this on the phone, the store manager Josh basically told me it was my painter on site's fault and that for an additional $50 they could deliver next week. I told him it was not about the money, but about the fact that I had done all of my part, paid, scheduled, had people on site even when They came outside of their time window and bent over backwards to make sure that the delivery could happen, and yet was not only blamed for it not occurring But told I would have to pay additional fees to make it happen. I have suspicions that delivery personnel ghosting me and not communicating was because my painter is Hispanic. I have no proof of that, it certainly aligns with my experience.
So I went to the store to talk in person. When I went into the store and looked him in the eyes, and said the same thing, his reaction was: " We are where We are."
I received no apology from him, I received no acknowledgment that there was any issue on their end at all, and indeed he essentially told me it was my problem not theirs. He refunded the delivery fee, and said I could pick it up Wednesday of next week When they reopen.
When I told him that I would have had them leave the bed frame in my yard, forgoing any money I paid for having them put it together... Or leave it in my living room, or literally anywhere else in the house had they just called or texted or emailed, he said that it was my painter's fault for not communicating more with his delivery guys, And that his delivery guys aren't responsible for communicating. Again, this is all taking place prior to the time window they gave me to be on site.
I hesitate to leave this review as I know that there is a certain segment of the population that just expects a whole lot from service workers And can be pretty horrible to them. I try really hard to not let that be my life. I don't blame the delivery drivers, they have a rough gig. I don't blame the situation, as they I'm sure we're trying to get done with their Friday. I work my butt off give Grace and space for people to have a bad day. I try and give the benefit of the doubt. I work in construction and know that issues occur all the time and that sometimes things are just out of our control. I get that problems happen. I get that it's a hard job to deliver furniture. I Even get that some things Go wrong no matter what we do and we have to deal with the consequences. What I don't get is How utterly insignificant he made me feel, And with zero remorse. I don't get how there wasn't a hey let's work together to make this Right. Instead, My business doesn't matter. My delivery doesn't matter. My feelings didn't matter, nothing about the $2,000 I spent matters or any of the prior items I purchased or referrals I've given... even when I tried to acknowledge his and his workers challenges, I got stone-faced nothing.
This is the most disappointing purchase I've had in years. Joshua I hope you read this and I Hope that the next person gets a better version of you because of it. read more