Scandia Mechanical has the worst customer service.
About a month ago, they were contracted to come in and change the entire heating system in our apartment. We live on the top floor of the apartment, and the pipe layout is rather strange and dips down a bit. This causes air to become trapped. Trapped air = no hot water = no heat. When our lines were air locked we would call them to come in. 6 calls within the span of two weeks. They never fully fixed the issue, saying that it would more than likely air lock again due to the weird lay out of the pipes, so the plumbers would bleed out the air of our unit, and would tell us to call if we needed them to come back.
Fast forward to today. Scandia came in to finish the remainder of the apartment (laundry room, electrical room, and hallways). The techs, full on knowing that we have had issues, came in to our unit, bled the air, and left. They didn't turn the thermostat on though. So I get home to a freezing apartment, and call the after hours to get them to come in. I get directed to a third party answering service, and they tell me that a tech will call me prompt.
The tech, Mark, calls me and says that he wouldn't be coming into our unit because his boss Brian said that we were costing him too much money in overtime, they were not profiting from this job, and that he was given strict orders not to come in to fix our heat. How is the fact that Scandia isn't profiting my issue? I understand that the pipe layout is causing the problem, but that isn't my fault. Scandia as a company should take pride in their work and the well being of their clients. I feel like I was disregarded because the owner wasn't making enough money. That is such an unacceptable answer to give to someone.
Stay away from this company. Making a dollar is more important that the well being of the customer. Shady company. read more