Dr. Hamilton is the best. I have been using her for years. I moved an hour away and still go see…read moreher every year. She is very thorough! I would and do recommend her to anyone needing a dermatologist. The front desk staff are very pleasant too.

I have no idea what is going on with them. I tried calling a few times to make an appt, - no…read moreanswer but they sent my number a text. I went back and forth with them submitting info and texting for over a week (at my prompting) and then they want me to text them photos of my insurance cards, to "verify they are active". It all got to be too much. This is no way to run a medical office!! It was all so odd and so sloppy. I decided to go somewhere else instead.

Was referred here by my primary dermatologist for removal of seborrheic keratoses on my back. Told…read morethe main line what I needed when I scheduled the appointment and was scheduled at the laser center for a consult. The esthetician I met with said the keratoses should be burned off instead of lasered. I was very fortunate because the PA, Drea, had a no show and was able to do my treatment. She was so sweet and explained everything very well. Price was very reasonable. Will definitely return for future treatments.

I will not be going back to the Chapel Hill office. My son was having laser fractal treatments for…read morea prominent facial scar. It's important that these are done in a timely manner. We were one minute past the 10 minute policy, we had hit a lot of traffic that morning. When we got there, they refused to see him because of the policy, even though I explained he wouldn't be back for a year and had a 6 AM flight the next morning. For one minute, one minute! They would not see him despite the circumstances. I also asked if they could just do the ice treatment like they did at the Cary office and they would not do it. This was such terrible customer service! As much as we spend for these services, and due to the extenuating circumstances, I would think you could make an exception for one minute. If I am going to get these services I want to go somewhere that shows care and concern for their customers. I will not be going back and do not recommend it at all.

I had a very therapeutic experience at this practice.I selected the appointment based on reviews…read moreand location & availability. The appointment was 3 months out which I felt was reasonable. I had not been to a dermatologist in years plus so I was a little anxious. Right off the bat team check in staff was very cordial professional putting me at ease immediately.Team assistant equally so - just a tremendous caring approach to continue the process preparing for the Doctor. She meticulously made sure my meds and allergies were up to date listened to my concerns.Dr. Kim came into the room- promptly- introduced herself & listened to my concerns addressed them laid out a plan. She acknowledged my thoroughness in what I had done to address my issues. I like that she made me a part of the plan that was concise - gave me a lot of useful information. I was quite impressed.Team check out staff was equally impressive. I could not have asked for a better experience in this realm. A complimentary spacious parking lot with several accessible parking spaces - this location is located near the old South Square mall -quite close to a major interstate & other major routes. Very close to numerous shopping experiences accommodations - restaurants & more!

Came to see Dr. Heinly after reading some positive reviews. I booked the first appointment of the…read moreday and was in and out in 45 minutes from arrival, with a full body look over and mole removal included in this time frame. Very satisfied with the thoroughness of this office and speed with which they took care of me while also listening to concerns. Could not recommend enough based on this first time patient experience. The office was clean, with free wifi. As I left however, I noticed that the parking lot and waiting room were filling quickly so not sure how the experience would go later on in the day, but they were very willing to accommodate an early appointment due to work conflicts.

Incredible team of professionals located here in CH. I've…read morehave laser hair removal at another location. Covid interrupted and I'm grateful I found this place. Their lasers are FAR less painful and more effective. Jaime hit me 1K times for treatment... not bad at all... she's fast and a pro. Y'all they are LEGIT. Same pricing or less than lesser places.

As always, Dr. Cox and her staff are amazing. She is the best dermatologist and she provides expert…read moreadvice.

Dr Scales is always patient, kind and understanding of your issues. He listens and then suggests…read morethe BEST solution for your concerns. His staff is very friendly, knowledgeable and make you feel at ease. I've know other dermatologists who go on and on about what you should do or not do with your skin problems. Dr Scales will let you know his position and discusses which issues should be addressed first.

Dr. Castro is the kindest, most attentive doctor! She is thorough, listens, and asks the right…read morequestions to guide her care. I'm so thankful I found her.

2k later, no results. Just was really unhappy of the service I always get here. Even with an…read moreappointment I had to wait 3 months for was still in the waiting room an hour past my appointment. Duke has really gone down hill

Zero stars, poor bedside manner of doctor It made me feel…read morelike she was covering bc She doesn't know but try's to look as if she does. The doctor I saw was dealing with urgent care type Setting , she lectured me for taking up her time Yet I was looking for answers and was told this was Where I start .I would never go back No compassion, no empathy, as a woman I Am offended at the way women doctors behave. That is why I prefer male doctors

My esthetician found a spot on side of my nose and asked me to get checked, and it turned out to be…read morecancerous, and Dr. Goldstein performed MOHs surgery and also recommended a skin graft vs cosmetic surgery, which I agreed to, and let me tell you, you cannot even see where the surgery was done and the size of the spot removed was probably a pea and a half in width. She along with the PAC Anne Casperson, are awesome and I would fully recommend both of them. I have been going there for years, and never have had any issues with the staff, so the other comment must have been a one off bad day. The nurses during my follow up messages were always answered promptly etc. Highly recommend.

Dr. Goldstein is one of the most compassionate and impressive dermatologists I've ever met. I look…read moreforward to my appointments, which is not often to say

Everything went well. Except that they do not do the DUPIXANT injections for eczema and allergies…read moreto mosquitoes.

Laura Philips has cared for me for 15 years. She is amazing. Thorough, kind, compassionate. Picks…read moreup on things and sees me back for continuity. Thank you.

My mother went in last November for an annual check up. She waited an hour and a half and Dr…read moreJackson rushes in and tries to upsell her on some wrinkle machine. My mother declines and just wants her exam. She leaves and a nurse comes in with a clipboard and gives her a form to initial. Luckily my mom reads it because it is a form signing her up for a package for the wrinkle machine! At this point I think they were trying to prey on her because of her age. She declines AGAIN, and then the nurse comes back and says they will be unable to see her that day. After she waited almost two hours and never even got undressed. She clarified that she would not be charged since they didn't see her, but she is now getting a bill where they CHARGED Medicare for an appointment (which is fraud) and are trying to make her pay the remainder. We will be reporting this fraud to Medicare and I hope they audit them to kingdom come. Absolutely shameful that they only had an interest in trying to charge some aesthetics service, tried to sneakily make her sign up for it after she declined by handing her paperwork they hoped she would initial without reading, and then sent her home without seeing her after almost TWO HOURS because it didn't seem worth their time. Disgusting!

I've been to Dr. Jackson's office a few times for the same standard wart treatment on my foot. I…read morereally like her as a person and as a doctor, however I have some serious issues with the billing department. I tried to get past it, but after multiple problems I just can't go to this office anymore. Every time I go to the office, there is a $55 co-pay for my insurance. Even though the foot treatment I received is very basic and is typically covered at other offices, I was shocked that I was billed an extra $180 after the appointment (which the front desk rep failed to mention to me on my way out, of course). I pulled up the client website portal, reviewed my previous charges and transactions, and found that my balance should actually be $0. I called the billing department, and a very nice man walked through the line items with me and found that I was right, and that I did NOT owe any money. Wow. The second time was different. I was surprised when, once again, I got an email and phone call saying I owe over $100 (which the front desk failed to mention to me in the office, of course). I called the front desk AND my insurance to figure out why my appointment cost so much after the co-pay. Insurance explained to me that the bill showed two separate "surgeries", one of which was not covered. I did not have two surgeries. I didn't even have ONE surgery, so I'm not sure why the billing is written that way. I tried to appeal the charge, but I got nowhere. I feel like this office is doing everything they can to overcharge their clients, and patients should not feel that way. Even when I stopped in for a 5-minute checkup (no treatment received, just "keep doing what you're doing") I was still overcharged. I like Dr. Jackson, but I won't be going to Skin Wellness anymore.

My husband's dermatologist found some basal cell carcinoma in two spots on his nose so we were…read morereferred to Dr. Cook for Mohs surgery. My husband was understandably a bit concerned but several of our friends and acquaintances recommended him as well. We arrived 15 minutes early for his 7:30 AM appointment. I was originally allowed to go back with him to find out the particulars of the surgery and ask questions but was not allowed to stay once they started the procedure. My husband did come to the waiting room in between rounds (unfortunately, one of the spots needed THREE rounds). He finally went back for stitches around 3 and we left a little after 4. This process took all day but my husband is currently cancer free! The office was super easy to find and parking was great, especially that early in the morning. We were able to park right outside the door. Once in the building, we took an elevator to the fourth floor. The waiting room was a little cool but not too chilly...but the rooms where they did procedures were in the 60s, so yes, they're truly cold! They had water, coffee, tea, and hot chocolate available. You were also able to have food in the waiting area but we did not. The chairs were fairly comfortable and everything was very clean. No TVs or magazines so bring your own entertainment! This office is very busy! One nurse told us that Dr.Cook sees 50 patients a day and I believe it after spending all day here. At first I thought that there had to be more doctors but it's just him and a LOT of support staff. I really liked Dr. Cook. He answered all of my questions and didn't rush me but it was also very apparent that he was not interested in BS or small talk. He was very efficient and succinct. Most surprising to me was that he called last night a few hours after we got home to check and make sure that my husband was ok. Above and beyond in my book! The stitches on my husband's face are tiny and look like they were done with great care. I'm confident that his scar will be barely noticeable once it fully heals. He will get them removed in a week. I will definitely update this review if we're not happy but I anticipate being very satisfied.

I was diagnosed with a squamous cell carcinoma and sent to Dr. Cook at this Duke Surgery location…read more I was scared and just wanted this taken care of as quickly as possible. The surgery center is incredibly busy. Dr. Cook is the only doctor here, and he has a team of students, nurses, and staff who all assist him. He has FAQ sheets that were lifesavers for me, every step of the way. Before the surgery, detailing what to expect. Right after the surgery, detailing how to care for your stitches and what to expect in other ways. After your stitches get removed. So good. Everyone in the office was super friendly. Additionally, they warn you that it's going to be a long day so you know to bring a companion and wear warm clothes, etc. They have bagels and muffins and a coffee maker, and there are lots of restaurants in the same plaza so your companion can go get lunch. When you're in with Dr. Cook you know you're his top priority in that moment. This, combined with the managed expectations of knowing you're going to be there all day, made all the difference in the world. I knew I was in good hands. I ended up needing one pass of the Mohs surgery and then about 20 minutes of stitches (I'd venture to even call it plastic surgery, as it was so expertly done!). I went back a week later and the removal of stitches was very quick. I'm still healing from my surgery, and I know that I might have to deal with this again in the future. I would want to return to Dr. Cook every time.