I found Dr. Scales through a Google search my daughter discovered. I decided to try him out due to hair loss problems. Dr scales was able to diagnose and recommend a treatment regimen for me quickly. The type of care I've received at his office is second to none. His experience in the different types of alopecia made a world of difference in how I look since my first office visit in March of 2025. He and his team have helped me gain my confidence back. I would definitely recommend you make an appointment and see for yourself what a difference you could experience. read more

The doctors appointment was too fast for me. I had some sort of mole or fluid filled bump under my eye. He came in talked to me for about 3 or 4 minutes. I agreed to a biopsy to remove it. He and his nurse went out and came back in with a tray and some forms. I signed them and tried to ask a few questions but was rushed into the procedure. The nurse held pressure and then had to hold more pressure. After the procedure the nurse put a bandaid on it and handed me a bag. I couldn't see my face and I was still feeling something thick sitting near my eyes. I panicked because I am on medication that can causes bleeding. I asked her to see a mirror because there wasn't one in the room and she told me she didn't have one. He passed by the door and I called to him and said something to him about the bleeding. I thought my face was still bleeding because of the feel of what was on my face and the fact that she was holding pressure for so long. He said something to her and she said it's still bleeding because she is messing with it. I asked him could i see it he told the nurse to give me a mirror and she got one out of a drawer. I asked him what would happen to the extra skin? Would they just leave it and will to graw up? He said oh do you want me to take the skin off i was like i guess. And he told me to hsve a seat and he cut the spot and burned it with a machine. That is common but he didnt explain things enough for me. I guess for some people they like the fast paced environment may be ok but for me its not. He gave me a prescription for a spot on my leg and i wasn't told any differently so when i got the medication i took it home and put it on my face. He had explained that i would have the bump removed and i would wipe the ointment on it. He didnt tell me he was going to give me some medication for my leg. I was very confused. Mixed up. I had to make an appointment with another Dr. At Blue Ridge Der with a PA named Paige i believe and she explained everything. She said she usually takes a needle and extracts the fluid so we don't have to go thru this kind of thing. I am not going back. read more

I had such a great experience at the North Carolina Center for Dermatology that I felt compelled to write this review. I scheduled an appointment with Dr. Scales because I was suffering from itching welts all over my body. The office is conveniently located, spotless, and efficiently run. Because I was an existing patient, they were able to see me the same day. After his pleasant and professional assistant collected basic information, Dr. Scales came in. He wasted no time. It was clear the assistant had briefed him. He asked some more detailed questions, examined my welts, prescribed two medications to relieve the itching and prevent the development of more welts, then took a biopsy to rule out other possibilities, and alerted me it would take eight days to get the biopsy back. The prescriptions worked as promised. When the biopsy came back (insect bite), I didn't have to call them. They texted me the new prescription, then called me to ensure I had picked it up and began taking it. They also encouraged me to contact them with any questions or concerns. I can't imagine a better experience. read more

Dr Scales's a very nice man and a good doctor but his office staff is incredibly incompetent. A decade ago when I started seeing Dr Scales this was not the case. In the last 4 years it has gotten worse. Mistakes are made in billing. They do not give information about insurance coverage before performing a procedure. Multiple phone calls are necessary to get prescriptions refilled through express scripts because they do not respond to express scripts. They do not return phone calls. No one ever answers any of the lines. Staff is often rude. I don't think it's worth staying with the office though I've been a patient for many years. read more

Dr Scales has been taking care of me for years. He is efficient, caring and although I'm terrified of needles I never worry about going there for treatment because there is never any pain. I would definitely recommend him! read more

If I could give a zero I would. My daughter went there and they referred her to get medicine from a compound pharmacy that would cost a couple hundred dollars or so. She then went to another dermatologist recently and received treatment and affordable products. read more

I found Dr Scales pleasant, helpful and caring. Even when he is not in the exam room with me I hear his conversations with others as they are leaving the exam room area; he asks about patients families which he doesn't have to do. Personally, I am very please with what he has done for me and my psoriasis. My case was severe and his manner put me at ease quickly. I have been going to him since I came to NC which is about 11 years. We have gone through different medicines until he found one that worked for me and never hesitated to follow up. The employees in the office are very friendly to me. My experiences have always been good. read more

Was misdiagnosed with Eczema. A culture was never taken. Was prescribed medicine based on a naked eye observation. Consumed a large dose of prescribed Eczema medicine which did not work. Consulted a second dermatologist who perform a culture and didn't write a prescription until the culture results were conclusive. What a concept!The results: a non Eczema related fungus. I will not be returning to this dermatology practice. read more

Examined me from a distance; misdiagnosed my condition. I won't return to this practice.

I've been going to this office for several years and they're great. Dr. Scales and the staff are very friendly and always work with me to find the best treatment for my symptoms. I occasionally get a bad cyst that needs immediate treatment and their office has almost always been able to get me in within 24 hours. read more

I went in as a first time patient today to get something removed as well as ask some general questions about other skin concerns... I am extremely satisfied with the care I received. Dr. Scales answered all my questions thoroughly, listened to all my concerns, and did an excellent job with the procedure. It was quick and easy. The staff was also very friendly and easy with scheduling. I will definitely be going back to Dr. Scales for future dermatology consultations. read more

So, I went to this Dr a long time ago, but my experience left an impression. I chose him because he's African American and I thought that he'd better understand my African American skin with Discoid Lupus. I didn't get any useful help or information from him AND I kind of felt like he couldn't be bothered by me as the patient. I'm sure he's ok at what he does (which is why I gave him 3 stars), but I won't return to him. read more

Dr Scales is fine, however his staff are not friendly at all. They act as if you should feel lucky to sit in his office. If your more than 5 mins late they have a serious attitude and if your on time, you have to wait for an hour or so to see him. Poor poor poor. Never experienced an MD's office like this. I've now changed Dermatologists and I'm very happy. read more