Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

I highly recommend Rollins Fire Sprinklers, Inc. to anyone looking for a company who has a team of…read moredependable, reliable, skilled, and committed individuals. Specifically, I contacted Rollins Fire Sprinklers and was immediately put at ease when I spoke with Sue Pawlak - a very lovely, kind, and understanding representative of Rollins Fire Sprinklers. After sharing my story in losing my house to the 2020 CZU Lighting Fire, Sue went far beyond what I expected in receiving the needed customer service I needed to have fire sprinklers installed in my new rebuild. This company designed the fire sprinkler plans and, thereafter, everything fell into place without issue. Moreover, Sue not only worked with the plumber and the fire district to ensure that everyone was on the same page concerning my fire sprinkler install, but, prior, to her proaction - she had created exceptional plans customized to my needs while keeping all parties on the same page! And, I would be remiss, without acknowledging "Steve", Rollins' representative - a very skilled craftsman - who did the actual install of the fire sprinklers. He was so knowledgeable, performed superb, quality work, and was extremely helpful in getting me prepared for the fire sprinklers sign-off! Rollins Fire Sprinklers is truly an experienced company that certainly delivers as promised! Thank you Rollins Fire Sprinklers...So grateful for your wonderful customer service!

Everyone in Santa Cruz in the construction industry knows or knows of Ron Rollins. He knows his…read morestuff.

After having just purchased a home in SeaScape, I realized I didn't have a clue as to how the…read moreSprinkler system worked, or what the different valves and outlets were outside the house. I called L & M--who installed the system 12 years ago. Ron came out and COMPLETELY went over the system--first, on his own to check heads, connections, etc. He crawled into the recesses of the attic checking those sprinkler heads as well as the ones in the home. Then he took me on a tour of the system as he ran tests to check every aspect of the system. (Best of all, he explained each part of the system.) When he did find things that had aged or weren't functioning at peak performance, he went to his truck and replaced those items. (None of these were pricey doo dads, but simply new fasteners, a small updated valve, etc.) I received huge value for the reasonable cost of this visit, inspection, improvement, and "education." In the worse case scenario, I know I have a system that will protect my family and my home. I also just feel better knowing about the system and am not "afraid" of it. Ron did a great job and I am very very happy with L & M. Jocko Rogers (Retired Public Safety Officer)

I needed some work done on a fire service. Lnm was great. They accurately bid the project and…read morefollowed through with the work. Their team was very professional. I highly recommend them!

Finally sorted out billing. Alarm service seems to be working now. No further malfunctions.read more

We've leased a security system from First Alarm for over 20 years. One night, a door sensor was…read moreactivated at our business. However, two motion sensors failed to detect any movement, which led us to believe it was a false alarm and not call the sheriff. Unfortunately, we were burglarized that night. When First Alarm sent someone out days later, they insisted the motion sensors were working fine. But our security cameras clearly show the intruder walking right past them without triggering anything. Their only solution was to suggest adding more motion sensors. Then, nothing. Weeks went by with no follow-up. We tried to cancel the service since the leased equipment failed to do its job, but they told us we were locked into a five-year contract. We've now spent over a week trying to get help, dealing with a customer service rep who's too busy with other customers to assist us. This has been one of the worst service experiences we've had. First Alarm is extremely expensive for what turns out to be unreliable equipment and poor support when it really matters.

Was able to inspect and tag 4 extinguishers next day! Great customer service! Highly recommended.read more

Very fast and efficient. I use them each year to test and certify my extinguishers.read more

I have called multiple times in the past two months nobody answered the phone or has returns my…read morephone calls, YMMV?

Tom at affordable fire sprinkler design did the sprinkler design for my house. He did a great job,…read moreit was hassle free and fast. Good guy and a good company!

I needed to design and implement extension of fire sprinkler system in my house. Tom did great job…read moreand on time. He also found some serious malfunction in my existing system and fixed it.

Josh at fire extinguisher company is the best!! They took care of my business and made sure…read moreeverything was up to code! He is very knowledgeable and responsive when it comes had questions and needed help, he always come to service my fire Extingushers when it was time!! I would recommend this company to whoever needs fire extinguisher services!

Josh at Lifeline is a pleasure to work with. Josh is licensed and certified to perform fire…read moreextinguisher services and sales. This is something you do not want to skimp on to protect your business. Plus he is a pleasure to talk to! Give him a try and you won't regret it! Lifeline is competitively priced and ask for a free quote!!

Excellent service! Professional and friendly staff and answered all my questions. Thank you again…read morefor your service!

Altamont Fire Protection, LLC delivers reliable, budget-friendly fire prevention and repair…read moreservices across the Bay Area. The team is responsive, knowledgeable, and committed to safety without cutting corners. Highly recommended!

Very responsive and helpful. Professional and timely availability. Made the appointment for the…read moremorning and he came on time. Very competitive price also!

We needed someone to install a security system and fire alarms after we purchased our new home…read more Lynn was fantastic; he has a wealth of knowledge, was responsive and did a thorough inspection before giving us a quote. The quote was reasonably priced, and he is a lovely man to work with. I highly recommend giving him a call.