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Sbarro

2.0 (1 review)
Closed 7:00 am - 8:00 pm
Updated 2 months ago

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2 years ago

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Fedeli's Steak & Pasta - Beautiful interior

Fedeli's Steak & Pasta

(17 reviews)

$$

You can see the potential for a true 5 star experience in this stylish new facility, but there is a…read moredefinite lack of attention to detail by the staff that is keeping it from realizing that potential. I don't think the owners/developers of this beautiful looking spot had an "Olive Garden-like Experience" in mind when they opened. The staff, dressed in all black apparently have never learned to operate an iron. Loose tucked, slightly faded and wrinkled uniforms abound. No personnel manning a host stand or welcoming customers. When we arrived a young man who was busy place setting a high top in the bar, speaking muffled through his mask and facing away from me was apparently inquiring who we were? After being seated and ordering cocktails from our gorgeous green velvet booth we waited more than an acceptable amount of time to receive them. The cocktails were well prepared and I would note here that the wine list by both the bottle and the glass is excellent. No bread or complimentary snack. That's right, I said NO BREAD at an Italian restaurant? We shared the ONLY salad option on the menu which is a Caesar. While it was generous in size and loaded with fresh lettuces (not a fan of kale in my Caesar, but hey), the dressing was lacking of any authentic flavor or even a hint of anchovy. Cheese was fine grated and clearly low quality domestic. As for the misshapen "crouton or toast" thrown on top, don't get me started! For mains I received a lukewarm serving of lasagna that I had heard good things about. Our waitress Rose, politely took it back, but returned with the same serving reheated in the oven, but lacking the sauce and garnish that were originally on the plate. It was tasty and had tremendous potential as a signature dish. My wife had the Linguine Carbonara and it was both hot and delicious. One other note, the wines by the glass we ordered did not arrive with the meal and after saying that she would bring them immediately, Rose stopped at an adjacent table and took their order first. I think with some proper training and attention to detail, this could become the dining place our city so badly needs.

Sigh. This was a disappointing experience. While traveling for work, I decided to make it a nice…read moreweekend and spend the night in Topeka at the Cyrus Hotel. The room itself was nice but I am not sure what is going on with the service here. I left detailed feedback to management and have zero confidence in getting a response. Interacting with the staff here is like pulling teeth. While Topeka is not a luxury market, this is a luxury hotel, and other similar properties I've stayed at (The Current in Davenport, IA is one such example) still deliver big city customer service. We sat at the bar around 6:45pm on a Saturday night. The place was about half-full (empty?) which is always a bad sign. If a place is not busy on a Saturday night, there is something severely wrong. We ordered, drank our drinks, and paid, with as few interactions or words from the staff as they could possibly muster. Their take on a chocolate martini was absolutely one of the best drinks I've ever had in my life, hands down. I would've liked 3 or 4. Or 5 or 6, let's be honest. I would've even been talked into ordering what sounds like their sub-par food, just so I could stay at the bar and keep drinking those all night. But no one talked, or offered food, or offered menus, or suggested anything. I'm not going to do their jobs for them. I've been through it all: restaurants, coffee shops, dive bars and breweries. It's not always a good day at work, I get it. But like... you have to SPEAK to CUSTOMERS. I'm an adult, with things to do and places to be, and this bar + restaurant wasn't it. At the end of the day, I place the blame completely where it belongs: on management. Something is going on here that's causing major problems. Failing local economy, budget cuts, staffing woes (are you paying them enough?) -- I have no idea. But management needs to be IN the property on weekends and figuring it out. They need to actually read and respond to the automated surveys their parent corporation sends out. And hey, they need to be on Yelp, looking for fixes and offering solutions.

Sbarro - italian - Updated May 2026

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