Truck needed a wash, was up sold on the "Premium wash" for $36.00. They spent about 5 minutes on my…read morevehicle. They did a poor job. They didn't remove the floor mats and even the spots they did vacuum still had debris. Not sure how you mess up vacuuming... dirty cloths were used on the interior. I had to go back over everything, particularly the windows and windshield. On the exterior, they didn't dry the tires prior to putting on tire shine, then put way too much shine on which then flung onto the sides of the truck when I drove away. 2 stars instead of just 1 because of the free vacuums outside, so I was able to go back over the interior myself after paying $36 for my sub bar wash. Also, the lady at the desk was nice - so there's that.

Worse car wash I've ever had. Even after returning within 5 minutes and pointing out that my car…read morewas not cleaned properly. The "cleaned" for a 2nd time and the dirt was still there. When I pointed it out, their answer was "it comes back". Yeti could clean it with my bared hands and it went away. This was my first time going to them. Will definitely no got back!

When the guy that owned it before Covid was always there this place was the best. I have had the…read moreultimate car wash with gate privilege since before covid. I had to show that owner I was capable of pulling up into the touch wash safely to get my pass. Since the new owner took over I no longer have privilege to use the touch wash I pay a subscription fee for. In fact, it is now closed most of the time. This is even during business and weekend daytime hours. So I am being forced to use the lesser wash almost every time. They also stopped stocking the vacuum tokens. I am supposed to get one per week. Most of the vacuums don't work, but aren't labeled, so if you do want to use vacuums you can lose money finding out they don't work and no way to get money back. If something doesn't change this month I am canceling my subscription and going to one of the new, state of the art car washes that actually are maintained. Employees have told me the owner now doesn't care that things don't work.

***Update***** Since the owner can only reply with a statement that I am tied to a competitor…read morevalidates this review. (Attached photo of response incase they try to remove it)Police report # O18043081 Ogatamie county sheriff public record. Also my personal email address is adishman49@gmail.com. If you would like proof of my purchases with this company for the last 2 years since I moved here from out of state, plus any other documentation to make an informed decision on this incident please send me a message and I will help you the best I can. *** continue to my review*** I used to enjoy this wash, been here so many times, so much that I figured I'd go ahead and sign up for the monthly unlimited package. That is until the day I had an issue and was told to basicly go away. I called with an issue I had with a wash and was told to bring in my truck to show them what had happened. I show up to only be greeted rudely and told that I am a liar and that they were not responsible for what had happened before they even looked at my vehicle or understood what happened. To top it off they had already cancelled my account before I even showed up. What had happened was their touch car wash side had left scratches all over my truck that morning. The sides, hood, mirrors, tailgate, roof, and new chrome trim I had just placed on my vehicle that weekend. When I tried to show them that the new chrome had even been scratched, I was told they don't cover after market damage anyway, and to leave without understanding that the scratched chrome proved consistancy. They refused to do an incident report or give any insurance info. So I just contacted my insurance and I am going to let them handle it. (My insurance stated they will go after damages on my behalf due to photo proof and receipts of new equipment installation) A police report has also been filed per my insurance company's request, and was instructed this was not a new occurance for this business. So if you love your paint job beware! Also read the other low star reviews of issues with scratched vehicles. Thank you.

I'm disappointed with my last couple visits. They used to do a pretty good job but earlier this…read moreweek I went to get the car cleaned up before vacation. I purchased the Works+ package. I get home 25 minutes away, open the hatch and the back wasn't even vacuumed, back seat wasn't wiped down. I can be understanding if it was real busy but it wasn't. That means that the people who checked me in and are supposed to do the vacuuming and the people who dry the car and wash the interior windows missed it too. When you pay over $30 for a wash you expect better and I should be able to have confidence it would be done correctly. Almost all the workers were kids maybe there needs to be more supervision. Maybe I'll have to start going to PDQ.

2 years ago I wrote a review with photos about how terrible they cleaned my car and ignored the one…read morething I asked (don't wipe the interior front window). The owner called me and said she would give me a gift card if I took my review off Google so I did. She sent me a $10 gift card... so instead of paying $30 dollars I could pay $20 for a shit job. Today I went back hoping they improved. Absolutely not. I wish I could upload photos because there is so much dirt, hair, and crumbs left on my dash, floor, and center consol. It's no wonder you can't leave a review on Google for this place anymore because all of them would be bad. My advice to you is pay the $10 at Kwik Trip because you will pay for the same amount of service for a third of the price.

they are close my apartment and big washing maching and dryers and reasonable and friendlyread more

This place is by far the cleanest and most friendly place I've ever been to. They are constantly…read morecleaning. Anything goes wrong they fix the problem immediately. I would recommend this place to anyone.

Great service! Benita and her boss really did a good job at taking care of me and my car. They…read moreeven signed me up for a membership for just $5 or $10 for the first month. Highly recommend the car wash in Grand Chute.

AVOID AT ALL COSTS...LITERALLY! We were really excited to try a new experience with a carwash that…read morewe could go to whenever we needed, living in a place with a TON of construction and dust constantly it was a great idea, or so we thought. Tsunami was running a special for the membership for $10 for the best package for a month, we were initially just going to try it to see what 1 wash was all about, then for the price we thought for the same price we might as well get it for a month. WELL, boy did we learn our lesson. I found that we were not able to use it as much as we thought we would due to weather and their location, so we decided to cancel it, so I did, the day before the membership was up....OR SO I THOUGHT! I got an email stating they were sorry to see me go and such and our last day was that date. OK, fast forward to the next day at 5:45 pm I get a message from my bank stating I was being charged $47 for a month long membership at Tsunami Carwash...WHAT?!?!? When I tried to 'contact them' the 'AI thing said it was definitely a billing error and if I could confirm my date and how I requested my cancellation they would be in touch typically under 3 hours....are you kidding me? So you can take my money in record time on the date that my 'membersip' was already cancelled on, but you can't even chat with me about it???? WOW....that is pretty, ummmmm,(let's keep it PG ) courageous of you......

Beware!! The person at the gate signed me up for about $18…read moreper month. But little did I know that when that "promotional" plan expired the price MORE THAN DOUBLED. It went up to about $39.00/month. Shame on me for not paying attention to the price gouging in time to cancel it. They would not even entertain the idea of good customer service and refunding or making it right with some coupons or anything in order to keep my business. There are so many other car washes in the area. Don't waste your money on Club Car Wash.

We are put through to close together. I was getting a headache and nauseous a few different times…read morefrom the exhaust fumes because of the vehicles were too close in front of me. They need to space them out more!

This is a wonderful car wash. Reasonable prices and my car is always nice and clean…read more They do have vacuums and if you need air fresheners, extra towels or products to wipe down your interior that is also available for a small price. Dollar to coin machine is also on site. This property is very well maintained on a daily basis Open 24/7. Shining up my car now.

Car looks like crap. Only dirty water came out. No soap. Clear coat protector looked like oily…read morewater. Never again.

I've been a member for years. 2 days after renewing my membership for the year ($284.84), I got…read moreblack marks all over my car. We tried everything to clean them off. Even the manager tried. Tsunami won't refund my membership, or pay for the damages, claiming the damages weren't from the car wash.

I have been a member since my local Tsunami car wash opened. I have been patient with un announced…read moreprice increases on my membership, as well as double charges for the same vehicle. The customer service at the car wash location itself is really great! Unfortunately, they are unable to keep management or support the nice staff that they have. Corporately this place needs to be more professional and proactive with customer service needs. The first over charges I had took over a month to get a response. This month I am having a similar issue. I decided to go ahead and take my three vehicles elsewhere. It's so nice to have that option. I hope this company can do better in the future. You sure are risking some great employees at the location I used to go to.

they left water in my brothers car and did a horrible job I would not recommend this placeread more

Absolutely worst experience I've had here every time I go which is rare. 1st off I had my 2 front…read moremats washed and vacuumed besides the whole inside and outside taken care of. After leaving the store 1 week later I noticed my floor mats were never but back in my car!!!!! Why!!!??? Because your way to busy talking and doing other stuff. Organization there is lacking big time with the very full staff that they do have! Now I have to go back to pick them up which really upsets me on their part!!!!!

I've taken my car here several times for detailing over the years and they always do a phenomenal…read morejob! The staff is super friendly and helpful, and my car always looks brand new when I get it back. I can't recommend this place enough.

They did wonders on my husbands car! It's an older car and the interior was really stained. It…read morelooks brand new now! I brought my car and they also did a fantastic job on that one too! We will be back. I highly recommend them!