It would be a little over the top to claim to be a mofongo expert, but I will say that I've had a lot of it, and in both high-end and divey establishments in the NYC metro area and in San Juan. This was some of the best mofongo I've ever had, but unfortunately the service was not. I came here with one of my top-tier chums last night, along with a Meatball Honorary Young Pup approaching the ripe old age of 1 1/2. We showed up close to 5:30pm, and it was pretty empty; I think there was one other occupied table. We were immediately shown to a table on the left side toward the front, with a high chair procured for our worldly traveler.
My chum immediately imprinted on the empanadas so we got that app, selecting the basics - cheese, beef and chicken. All were very good, and I enjoyed the dipping sauce, which had a chipotle vibe to it. Empanadas can run the gamut, but these were on the thicker side. I deferred to the chum but knowing what I was getting for my entree, I would have passed if it were just me. Regardless, tasty.
The mofongo was as advertised, and I can't emphasize what an insanely large portion this was. I basically had an energy drink for lunch and barely got through 30% of it. It's very, very filling and basically the food equivalent of a milkshake - I probably won't have an appetite for another day or so. That said, it was delicious. The consistency was perfect, and the accompanying garlic butter sauce gave it some extra moistness that I'm honestly not sure it needed, but I took advantage of it nonetheless. The pork was tender and flavorful, as nature intended. My chum got the pernil dish (what I got without the mofongo, essentially), and loved it as well. She was a little apprehensive coming in here, dropping some not-so-subtle hints about possibly going to the nearby smokehouse instead, but I didn't hear a peep about that once she started eating.
This was setting up to be close to a 5-star experience, but unfortunately there were a few unforced errors on the service side. The waiter's presence was very inconsistent - he was there to take our app order, and then another 10 minutes went by without a sign of him, and the hostess (she may have also been the manager/owner - definitely a gravitas to her) had to come over to confirm whether or not we'd ordered everything yet. Shouldn't be happening. And even with the hostess right there to oversee the order, they didn't get it right. My chum initially received an order of mofongo as well, which had to be replaced/returned. That didn't take long at all but was still a little annoying and easily preventable. The food showed up relatively quickly (mofongo is typically made to order so I was prepared for a longer wait anyway), but then after we were finished and very clearly ready to leave, literally packing up the Meatball's placemat, etc., multiple people walked by our table obliviously without asking if we wanted to check. We had to hail down an employee who wasn't even handling our table. They were very quick to bus dishes, but for whatever reason didn't have the overall vision to know when to stop by at other times.
This last part to me is one where your mileage may vary, but I'm inclined to side with my chum. The Meatball...needed a bathroom visit/cleanup, if you catch my drift, so she went into the restroom to get that taken care of before we left. When she came back, she had the haunted look of someone returning from a warzone, which I guess she had except instead of blood there was something else. They didn't have any type of changing table in there, so it was...difficult. And I'm on the fence with this since this is not a restaurant that is aggressively marketing itself as young pup-friendly (we weren't exactly as Chuck E Cheese or anything), but my gut says if you have a section of your menu devoted to them AND you have high chairs ready to go, you should probably have the changing station as well. Anyway. The service was the issue for me more so than this, but I also didn't experience the warzone firsthand.
The food was absolutely amazing and I'd come back even with the inconsistent service. Unfortunately, I don't think the Meatball will return for at least a few more years. read more