I'd give this place zero stars if I could. Runnnn!
The management at Club Sayless handled our situation extremely poorly. When we entered the club, the waitress specifically told us that we could sit at any table that was not reserved. We followed those instructions and sat at a table that was clearly not marked as reserved.
Once we were seated, we spent a significant amount of money on drinks, food, and a hookah. After we had already ordered and paid for everything, the manager suddenly came over and told us that we had to leave the section immediately.
I explained that we had been told we could sit there, that we had already spent a considerable amount of money, and that we were comfortable where we were. Instead of trying to resolve the situation professionally or even offering a reasonable alternative, the manager was extremely rude, dismissive, and disrespectful.
What made the experience even worse was the complete lack of accountability. If the section was reserved or there were specific seating rules, that should have been communicated before we sat down, ordered food, purchased drinks, and paid for a hookah. Customers should not be expected to spend their money and then be treated like an inconvenience afterward.
The issue wasn't simply being asked to move. It was the way management handled it. There was no professionalism, no attempt to accommodate us, and absolutely no consideration for the fact that we were paying customers who had followed the instructions given to us by the staff.
Management sets the tone for an establishment, and unfortunately, this experience showed a serious lack of customer service and professionalism. We left feeling disrespected and unwelcome.
I would not recommend Club Sayless based on this experience. There are plenty of places that will gladly take your money while still treating you with basic courtesy and respect. I WILL NEVER RETURN! I'm sure the manager gave a fake name, but who ever the African American manger was on 8/9 at 12 midnight... You suck BIG BALLS AND UR A BIT*CH A*S MFER! read more