Always has the variety of dog food I need. Great accessories too! Convenient location next to…read moreKrogers. Staff is cheerful and helpful.

One may think a pet store is a pet store, but that isn't the case with this one. They have a great…read morerewards program. My little fur babies are spoiled rotten. They require a specific brand of food (Nitro). This place carries it and usually has great deals on it. Also after 10 bags of purchased you get a free bag. FREE BAG! That is a $30-$60 savings depending on the lbs and the flavor my lil spoiled demon dogs wish to have that week. I LOVE IT! I will always go here and get my puppy foods. They also carry birds, lizards and fish. You think of anything you need for any type of pet, they have it. If you are in the area of Nich road and have a moment or two to kill, hop on in here and see what all they have. The isles are usually clean. They have a cool clearance section and they also have the most friendliest workers I have encountered. Great place.

The people who work here are top notch, but the store doesn't open until ten AM. Not 9 AM as…read moreposted.

My parents adopted a dog today. As they live on Boston road, we went here for a kennel. There were…read morethree associates: Emma, Scott and Corbin, the three of them treated us to first class service. They were in no rush to get us out of the store even after our purchase. They continued to help us with advice on caring for the dog and carrying out the cage to the car. We were so happy leaving there, after spending time with these three. These employees make it worth it to walk into a store and purchase, as opposed to purchasing online. Hold onto these employees, they are great! As for the store, great variety for a good price. Very organized and inviting ambiance.

Have been extremely knowledgeable and very helpful - walking back with me to help with items. Have…read morereturned an item with no problem. Have never been treated with disrespect or disinterest.

This is the second time I have visited this store to pick up a few things for a new puppy. The…read morefirst time i visited (1 week ago), the gentelman was courteous, kind, and helpful. Today, the girl working the register had a bad attitude and was not courteous. I believe if you work with the public, you should always be courteous. It was not busy, so there was no excuse for her attitude. Retraining and PIP is warranted. Do Better to Be Better.

The service here was ridiculously slow...despite there being 4 employees in the front, I waited at…read morean unattended cash register for LIT-rally 4 minutes while the cashier flirted with a customer near the squeaky toys. I don't care if they end up married and have a charming squeak-filled meet cute story to tell their grandchildren, I should be able to get in and get out with my dog's food in under 5 minutes. The selection of food, treats, toys, and other things (for dogs) is pretty standard, and you'll be able to find most of what you need here. They have the premium dog food brands pretty well-stocked. Poor customer service really grinds my gears, and that cashier's behavior was unprofessional and annoying.

A nice, small local pet store. They don't have a ton of stock, and they tend to move stuff around…read morea bit, but the staff is more than willing and able to find whatever it is you're looking for. I use this location almost exclusively because I can always get pill pocket treats here for our dog.

As soon as we entered the door we were greeted by a sale associate. Without hesitation, we…read morementioned that our boxer has a severe food allergy. It causes her to appear like she has the mange, but she doesn't, it just the result of her food allergy. Well, this guy knew everything about the products sold at this store. He even suggested samples to make sure our dog would like the food before going all in and making an enormous purchase. Seriously, how many sales people would suggest samples, instead of trying to somewhat force you to purchase a $50 bag of dog food, that your pet might not even like? Sadly, we have purchased food at a rival chain, and it went to waste. So, we were glad he mentioned samples, along with various pet treats to work on her dull coat. Bottom line, he was concerned about the overall customer experience, and that's what we liked, and sets this store apart of other chains. By the way, his name was John.

NEW FAVORITE PET STORE! My roommate and I just went today with our pups to check out some more…read morenatural dog food. They had everything you could possible want for your pups and kitties! Huge toy, collar, leash, harness, food selections for any size dog. Everything was reasonably priced and "natural". I ended up getting my pup some new food, a very nice leather collar, and an easy walk harness all for under $70. Highly recommend for anyone wanting to try out some more natural products for their fur babies! Also, the staff were incredibly helpful and had great attitudes. They helped me find the right harness for my pup and even helped me size it to perfection!

We take our pets for grooming (4 of them) and get our pet food and supplies here. Great customer…read moreservice and true animal lovers. I'm a guinea pig lover and can tell they take excellent care of them!

Terrible service, animals looks misreable and mistreated. Rude workers. And a million dead fish.read more

Most all of the people are welcoming . They have quite a variety of everything you would need for…read moreyour pet . They need to have a groomer you can trust at all times .

Love that this store offers recycling of prt food bags - such a great service. I always try to buy…read morea little something when using that option and most every time the store is clean and service is perfectly friendly. Everyone deserves some grace for a bad day but this is now the second bad experience with the same staff member. Rude, dismissive, and clearly just no effort at doing her job thoughtfully or with care. Retail customer service is a rough gig but this young woman is making it harder for everyone. Pet Supplies Plus should consider retraining her for her sake and for the store's.

Im a reptile owner, I come here pretty frequent. I've never had issues the staff knows us and has…read morehelped us out with our snakes. More recently one of the staff members mentioned a Mexican King snake and we fell in love with her and took her home! If anyone is complaining about this place then they're just asking too must and just are miserable with themselves. I've never had issues and it's been 2 almost 3 years since I've been coming to this place.

Do NOT purchase a Purebred Cat or any cat or kitten from this Pet Shop. The kitten ended up…read moreDying from FIP! Breeder was Donna Sousa. The Pet Shop offered NO refund! The breeder has a history of selling sick cats.

I can't say enough praises about Pet Wants!!! I was always such a procrastinator with buying my…read moredogs food and would always be in a panic where I saw he was getting low!!! I tried ordering his food through chewy.com and just didn't love my experience. I stumbled into Pet Wants through recommendations from friends and am so glad I did!!! Everyone is so nice there and helped me figure out the best food for my dog. He also loves the 'pawpsicles' that I bought when I was in the store! I love coming home to a month's supply of dog food at the front door. I am so glad I signed up for the monthly bulk orders of dog food. They send out a reminder text several days before your order is processed and delivered. This has helped so much!! The first few months, I still had a lot of food left, so I changed it up to every 5 weeks for a delivery. I also like the text reminders in case I was out of town and didn't want the food delivered. Oh, and did I mention the delivery service is free?! Even better! Supporting a local Lexington company AND free delivery right to your front door! If you're a local Lexingtonian and have a pet, definitely consider Pet Wants for your home delivery needs!

Literally my favorite pet store in Lexington. Locally owned and operated. They embrace a holistic…read moreapproach to your dog and cats needs. From food to treats they have you covered. They offer a free sample of their dry food for your pet and they also will deliver the food straight to your house or office. Whether grain or grain free is your jam, they offer the freshest holistic made products for your fur kids. Pricing can be a little more than Petsmart or a chain store but it's worth it to me to keep it local.