Best dog wash outfit I have been in 15 bucks and they…read moresupply everything Good XL bay for biggest pet Highly recommend

My parents adopted a dog today. As they live on Boston road, we went here for a kennel. There were…read morethree associates: Emma, Scott and Corbin, the three of them treated us to first class service. They were in no rush to get us out of the store even after our purchase. They continued to help us with advice on caring for the dog and carrying out the cage to the car. We were so happy leaving there, after spending time with these three. These employees make it worth it to walk into a store and purchase, as opposed to purchasing online. Hold onto these employees, they are great! As for the store, great variety for a good price. Very organized and inviting ambiance.

This is the second time I have visited this store to pick up a few things for a new puppy. The…read morefirst time i visited (1 week ago), the gentelman was courteous, kind, and helpful. Today, the girl working the register had a bad attitude and was not courteous. I believe if you work with the public, you should always be courteous. It was not busy, so there was no excuse for her attitude. Retraining and PIP is warranted. Do Better to Be Better.

I have no respect for companies who don't value their loyal employees. I happen to know an employee…read morethat has been with them for 32 years is being punished because her sales numbers fell 1% below quota. Because of this she was told she would have to work Saturday and Sunday 1-9 until her numbers improved. She decided this was the last straw and said well then I am putting in my two weeks notice to which they replied your position is already posted. Yes she is a manager. This is not a company I want to spend my hard earned money with. How about you?

This store has such outstanding service like really knowledge staff (Sydney), special ordering,…read morefree local delivery and great communication via text. I am so glad I found these ladies. It is a pleasure shopping for my baby here.

Very cute store with lots of options for your pet. This store has a good selection of food, bagged…read moretreats, bulk treats baked treats, toys, accessories (leashes, bandanas, bowties), and also other necessities such as dog cleaning products, dog bag holders etc. There is also a nice selection of cat products and small pet section. I only have a dog so I stuck to the dog stuff.

The service here was ridiculously slow...despite there being 4 employees in the front, I waited at…read morean unattended cash register for LIT-rally 4 minutes while the cashier flirted with a customer near the squeaky toys. I don't care if they end up married and have a charming squeak-filled meet cute story to tell their grandchildren, I should be able to get in and get out with my dog's food in under 5 minutes. The selection of food, treats, toys, and other things (for dogs) is pretty standard, and you'll be able to find most of what you need here. They have the premium dog food brands pretty well-stocked. Poor customer service really grinds my gears, and that cashier's behavior was unprofessional and annoying.

A nice, small local pet store. They don't have a ton of stock, and they tend to move stuff around…read morea bit, but the staff is more than willing and able to find whatever it is you're looking for. I use this location almost exclusively because I can always get pill pocket treats here for our dog.

As soon as we entered the door we were greeted by a sale associate. Without hesitation, we…read morementioned that our boxer has a severe food allergy. It causes her to appear like she has the mange, but she doesn't, it just the result of her food allergy. Well, this guy knew everything about the products sold at this store. He even suggested samples to make sure our dog would like the food before going all in and making an enormous purchase. Seriously, how many sales people would suggest samples, instead of trying to somewhat force you to purchase a $50 bag of dog food, that your pet might not even like? Sadly, we have purchased food at a rival chain, and it went to waste. So, we were glad he mentioned samples, along with various pet treats to work on her dull coat. Bottom line, he was concerned about the overall customer experience, and that's what we liked, and sets this store apart of other chains. By the way, his name was John.

NEW FAVORITE PET STORE! My roommate and I just went today with our pups to check out some more…read morenatural dog food. They had everything you could possible want for your pups and kitties! Huge toy, collar, leash, harness, food selections for any size dog. Everything was reasonably priced and "natural". I ended up getting my pup some new food, a very nice leather collar, and an easy walk harness all for under $70. Highly recommend for anyone wanting to try out some more natural products for their fur babies! Also, the staff were incredibly helpful and had great attitudes. They helped me find the right harness for my pup and even helped me size it to perfection!

Hey the service is alright depending on the hours you go but their "live" worms are usually almost…read morealways dead :/

Great selection of supplies for cats , dogs and other pets. I love to go see the adoptable…read morecats/kittens. Employees are friendly and helpful .

We have always shopped for pet supplies from grocery stores and big box stores until the pandemic…read moreand suddenly we couldn't find the wet cat food our cats love. Pets Supplies Plus is a closer location but we always assumed it was more expensive than the big box stores so we never tried them. When faced with the pandemic's limited options, we tried Pets Supplies Plus and to our surprise they were the same price as the grocery and big box stores and their selection was much better. Occasionally they faced some shortages too but we seemed to always be able to find the wet food that our cats would eat. In the last year we have added a hamster and a cockatiel to our pet family. For these small animals, big box stores are limited to what they actually carry in the store. At Pet Supplies Plus, we were able to find bird feed, toys, cage attachments, etc. The hamster bedding can be purchased in bulk there and they have several selections of small animal food products, as well as vitamins, cage necessities and toys. Their prices have gone up in the last few months but we checked the grocery and big box stores again too and theirs went up as well. The selection at Pets Supplies Plus is still much better than the big box stores and we like that it is a shorter drive for us. You can also order online if you don't have a store near you. They also offer grooming and pet clinics if you have a dog. We've never used those services so we can't rate them but will say there are always pets in there getting trimmed up.

Don't take your dog to get groomed here... been taking mine here since he was a puppy and never had…read morean issue with the old people but the new people just can't do it apparently... drove 30+ minutes for my appointment since this was the only place my dog new and felt like that would help just for the older lady to say she can't do it.. if you thought it would be a problem freaking call me before I come not when I get there. And she even was like yea I remember him from last time but I had another person to help that was stronger so idk if I can do it now so not like she just didn't know what kind of dog he was or that he was very strong.. there are notes on him and everything. absolutely ridiculous that I wasted an hour/ my day for that. Will never be bringing him again cause now idk who will be there and can't risk the drive.

Very disappointed. Recently moved to Lexington and hoping to support a local business that had good…read morevalues but no- Birds wings are CLIPPED!!! Even full grown ones!! Only purebred puppies for insane prices when there's so many dogs and cats that don't have homes. The space for puppies was also super super small- and they didn't look in good health. Also had products that are unsafe for reptiles like plastic "heat" rocks and reptile carpet. Didn't even have information for the tortoises there that get huge and live a long time! Really unethical uninformative store. I was expecting that the store would be about providing the best care for the "most valuable pets" meaning your pets - but NO it means here's the most expensive pets and most expensive equipment (that you can get for less). Would not recommend and honestly horrified a store like this exists.

Do NOT purchase a Purebred Cat or any cat or kitten from this Pet Shop. The kitten ended up…read moreDying from FIP! Breeder was Donna Sousa. The Pet Shop offered NO refund! The breeder has a history of selling sick cats.

I can't say enough praises about Pet Wants!!! I was always such a procrastinator with buying my…read moredogs food and would always be in a panic where I saw he was getting low!!! I tried ordering his food through chewy.com and just didn't love my experience. I stumbled into Pet Wants through recommendations from friends and am so glad I did!!! Everyone is so nice there and helped me figure out the best food for my dog. He also loves the 'pawpsicles' that I bought when I was in the store! I love coming home to a month's supply of dog food at the front door. I am so glad I signed up for the monthly bulk orders of dog food. They send out a reminder text several days before your order is processed and delivered. This has helped so much!! The first few months, I still had a lot of food left, so I changed it up to every 5 weeks for a delivery. I also like the text reminders in case I was out of town and didn't want the food delivered. Oh, and did I mention the delivery service is free?! Even better! Supporting a local Lexington company AND free delivery right to your front door! If you're a local Lexingtonian and have a pet, definitely consider Pet Wants for your home delivery needs!

Literally my favorite pet store in Lexington. Locally owned and operated. They embrace a holistic…read moreapproach to your dog and cats needs. From food to treats they have you covered. They offer a free sample of their dry food for your pet and they also will deliver the food straight to your house or office. Whether grain or grain free is your jam, they offer the freshest holistic made products for your fur kids. Pricing can be a little more than Petsmart or a chain store but it's worth it to me to keep it local.