This is my letter to Savers - Corporate Office
Yesterday I visited your Savers in Apple Valley, MN and purchased a Sanyo 5000 DVD/VCR player for $12.99. There was no way to test this unit to see if it worked. The store offers no support for this. I asked the clerk/cashier what the return policy was on this and she told me, "You have 24 hours to take it home and try it out. If it does not work, bring it back within 24 hours." That is all she said. So I purchased the unit, took it home and the DVD player did not work. I drove back to the store to return it. A lady about 50ish with long brown hair helped me at the back counter. I told her that I just purchased it a few hours earlier and took it home to find that the DVD player did not work. She then cut me off and rode the "Defensive Wagon" saying that Savers does not return items but she could issue me an in-store credit to be used right that minute on anything in the store. I squeezed in the word "No". I wanted my money back. She then said look here on your receipt, it says our return policy. I was not allowed to speak because she wouldn't shut-up defending your store policies. So can I speak now? Your clerk did not fully explain the return policy to me. When I was given the receipt, I put it in my purse and did not look at it further. In fact, I never looked at it until I pulled it out of my purse when returning this item. So had I known about this policy, and if I am to be informed by reading the receipt, which would make it too late at that point, your policy DOES NOT WORK! What happened to Customer Service? The lady said she would give me 7 days to return the item to exchange for an in store purchase, I told her I did not want to take this unit back out to my car and lug it around hoping to find some junk at your store to satisfy the $12.99 that I spent on a DVD/VCR unit that did not work! So I told her to keep it. I turned around and walked out. So you win! You not only have the unit, which I am sure you will turn around and re-sell to some other poor suspecting fool, you will gain the $12.99 for your pockets. And don't give me the spiel about how you raise money for the DAV, because we all know that businesses like yours, pay for your "Administrative Costs" first. I choose to donate my money directly to the Disabled American Veterans and the Wounded Warrior Project directly.
Shame on you!
I don't know who owns and runs these stores, (Savers, Value Village, Unique) but your terrible mismanagement has caused me to change my shopping habits and frequent the local Salvation Army and Goodwill stores. At least these people are compassionate, customer service oriented and present clean stores at reasonable prices. AND THEY TAKE RETURNS!!! read more
