Great staff and service. I'm guessing the value was better than others, and only shopped at a…read morecouple others

Have made several purchases here and have been satisfied with my experience. The staff are always…read morecourteous and knowledgeable about the types of mattresses I've been interested in purchasing.

We purchased a posh and lavish mattress from this store. The mattress is customizable on each side…read morein terms of firmness and softness. We are enjoying the mattress. The salesman was very helpful and informative. We just went back today to purchase pillows. We had a different salesman, also knowledgeable and helpful. I recommend this store.

My wife and I purchased a mattress and automated bed frame at Houston Natural Mattress this…read moremorning. This was by far one of our best buying experiences. Dustin was very accommodating, extremely knowledgeable, and fun to engage with. And he wanted to ensure that we were perfectly confident with our final choices. There were no high pressure sales tactics, and no commissions on sales; it was a comfortable, educational, and very enjoyable experience. We highly recommend Houston Natural Mattress.

I recently purchased a mattress and box spring online. There was an issue with the purchase. I…read moretalked with Jamica the store manager about it. She was professional and so nice and very willing to help me resolve my problem even though I didn't make the purchase in her store. It was the kind of customer service that has become very hard to find. If I need anything else I will purchase it in her store

am a Mattress Firm Customer. A 77 year old Viet Nam Combat Veteran with a military related…read moredisability on a limited income. In July of 2021 I purchased a Hurston Luxury CalKing with a 10 year warranty. Mattress $2,299.00 A TEN year warranty $249.99, Mattress Protector $50.00 TWO YEARS later, (2023) the mattress has failed, two huge indentations indicate where my wife (115lbs) and I (187lbs) sleep. This was a TEN YEAR warranted mattress. I called my salesman and I was told in early May 2023, to contact the Warranty Department, and I initiate a claim. On May 24th I was informed by the Warranty Department my warranty submission was void as I had removed the law tag from the mattress. I then received an email indicating my claim had been closed. May 31st, I informed the Warranty Department I had not removed tag, this was a fabrication generated to deny my claim. I sent a photo of the tag, intact on the mattress and requested my warranty claim to proceed. Mattress Firm re-opened the case but now indicated a $80.00 Inspection Fee would be necessary to ascertain the issue... June 14th, Inspector Julio Guerrero performed the inspection, confirmed the mattress had two large depressions and also noted a small Coca Cola stain on the left perimeter of the bed. The Warranty Department informs me our claim is denied, void due to the Cola stain. They determine the mattress is unsanitary... Be advised, this confirmed two important facts, the $50.00 mattress protector soled by Mattress Firm was as worthless as the ten year warranty. Online complaints generate a Mattress Firm reconsideration and a 50% in-store credit ($1,90.00) is offered towards the purchase of a new mattress June 2023, as our experience with the $2,300.00 mattress proved to be of such poor quality, we were advised to purchase a $3,899.00 Beautyrest Black C-Class Firm, assured by Mattress Firm of it's superior quality. A ten year warranty and another mattress protector was purchased. It is now March, 2025. The "superior quality", $3900.00 mattress is less then two years old. Support in this mattress has deteriorated to a point producing agony. Every night, we each lay in hole of discomfort, as if we lay in a cheap sagging hammock instead of a quality firm mattress. It seems EVERY mattress sold by Mattress Firm will deteriorate in two years. Then you will be prompted to get on the "Warranty Merry-go-round" and more money will be deemed necessary. If you desire a mattress that lasts, look elsewhere...

Was looking for a new mattress cause it was getting ridiculous how quickly our store bought…read moremattresses would sink - the beauty rest, the luxury hotel lines.. they just don't last very long before they start giving us back pain again. So we decided to go the custom mattress route; why not support a local business that has been around for years?! That's where Houston Mattress Factory comes in! We found it online and saw some amazing reviews! Decided to go check it out. The outside of the building - very run down. We actually thought about leaving cause 1. It didn't look open and 2. It looked way sketchy! But decided to get out of the car and check it out anyways! And glad we did! The guy working the store, I'm sure it was the owner, was super friendly! We told him what we wanted and he knew exactly where to point us. There were mattresses set up for us to lay in and try.. from that, he got a sense of what we wanted and told us he could make us exactly what we liked, using the materials that we wanted! You can customize the firmness, the material used to wrap the mattress, if you want added foam topper or gel topper.. anything you want! You can even wrap the thing in cashmere if you want!! Lol definitely for the added price but the option is there! We even saw a round bed! Adjustable moving mattresses? Murphy beds? No problem! We got us a firm mattress and he promised he could make it within the week! And he delivered exactly when he said he would! Prices are not horrible; we didn't mind spending slightly more for something that would potentially last longer. He said if we didn't like it, just bring it back and he'll make it right! Just no refunds, cause once the money goes in his wife's wallet, she ain't giving it back! Hah! He definitely liked joking around! He also said that if he mattress starts going soft for sinking anytime within the next 10 years, even if it's 9.5 years, bring it back and he'll cut a hole in it and replace the foam for free!!

Welcome to Alice's Restaurant - you can get anything you want!…read more I described what we wanted and got it. Not only did I get something that hasn't been available in department or chain mattress stores for years (a plain polyfoam, not memory foam, mattress, with good quality foam), I got it for less than half the price we paid for our last (memory foam) mattress, from a chain store, a quite number of years (I think over a decade) ago. The mattress is well made and exactly what we like to sleep on - and did sleep on for decades until the department and chain mattress stores (we did not know about mattress factories at the time) stopped carrying it. I chose the firmness with the intention of putting a latex topper on it, which I did, and it's perfect. I personally think plain polyfoam with a latex topper is the only thing to sleep on (I regard attached pillowtops as a scam to see to it that the mattress lasts a shorter time than it could), but this place can make you whatever, I mean ABSOLUTELY WHATEVER, you want - I saw a *lot* of the sample "whatevers"! Oh, and we got some very nice latex pillows (another item in the category of "only thing we sleep on") for a very nice price. Don't be put off by the area or the looks of the place - I'm glad I wasn't. And I'll never buy a mattress from other than a local mattress factory again. If you'd like *lots* of information about mattresses and mattress stores before you buy, you might find this site helpful: http://themattressunderground.com./

I'm thrilled I went to Mattress Outlet. I saw their ad on Facebook after searching online 13 hours…read morefind the perfect mattress to replace my Casper. I was resigned that I couldn't replace my bed at an affordable price and I would have to downgrade. I saw their ad and messaged them online -- and they responded under 10 minutes. I called a few days later for directions and they were super helpful on the phone. The same was true when I went there. They had the kind of mattress I wanted plus the box spring for hundreds less than my old bed!! Everything was nice and clean. Great prices, AND awesome service. Who could ask for more?!?! It's a little off the beaten path but well worth going. I'm thrilled!!

Great service and excellent pricing. We got exactly what we wanted and they deliver for a…read morereasonable fee. Definitely recommend!

We have been shopping here for over 20 years and have always left satisfied. We got our mattress…read morewithin 4 hours of purchasing it! Mack has always been there as well. He is such a hard worker!

Furniture worn and disfigured after 1.5 years but right after purchase, the brackets that connect…read moresectional had been assembled wrong and we called them: they said just to remove them and put them on correctly and if anything happened call back, I did repeatedly, they did nothing! 2600 very crappy furniture!

Came in today with some questions I had. The guys were helpful. Everyone was really cool about my…read morevisit here. I feel they had a good selection of mattresses to choose from. Good prices, within my budget. Glad I made my purchase

Jamil made this purchase so easy!! Yall need to give this man a raise EXPEDITIOUSLY! He not only…read moremade the process simple, but educational. If there's anyone I know whose looking for a good mattress or mattress accessories, I'm telling them to see Jamil ! :) 10/10

Amazing customer service! Needed a bed at a particular price point and delivery in two days. Nick…read morewent out of his way to make it happen.

Wow great customer service the minute you walk into the store. Salesman George was not pushy and…read morewas very attentive to what we were looking for. There were three customers who came in while were we looking and all left the store with beds. Not certain why I see no ratings for this business. Its a Little gem and worth your visit.

We went in with our minds set on a certain couch and ended up finding something we loved even more…read more Gabe Young was the associate that helped us and I would go back to him in a heartbeat! So incredibly helpful!

I am requesting to speak with someone at the corporate level regarding an ongoing issue with a…read morecouch we purchased approximately one month ago. Since the purchase, we have experienced numerous problems and have had the couch exchanged five separate times. At this point, we are seeking appropriate compensation for the continued inconvenience. Each time we contact customer service, we are told there is no one higher up available to speak with. As someone who works in sales, I find that very difficult to believe--there is always a next level of escalation. Being offered a $200 credit on a $3,500 purchase, after everything we've dealt with, feels extremely inadequate and frankly quite insulting. In addition to the repeated issues with the product itself, we have had to miss work multiple times to accommodate delivery windows, all while working around your company's schedule. The overall customer service experience has been very disappointing, and we have not been provided with any meaningful resolution or a way to connect with someone who has the authority to help. Please advise on how I can escalate this matter to corporate or to a manager with the authority to properly address and resolve this situation. I would appreciate a prompt response.

They provide people named Matthew with dresses. In that sense, they are a Matt Dress Firm…read more I don't really like the Mattress Firm in general because I find them a little bit expensive and a little bit shady, and a lot of the reviews seem pretty shady too. We've been looking for a really fancy nice mattress for a long time and checked out several different mattress stores, including a couple out of state. So while this one is one of the busier ones and one of the friendlier ones, it still didn't quite meet our needs. So until we can find that great deal on the amazing soft mattress that we are looking for, we will keep looking, but we might even try this place again next time there is a sale.

I recently bought 11 mattresses from Mattress firm. The delivery service wrecked my gate during the…read moredelivery. Mattress Firm said they would take care of it. Then they turned it over to the trucking company who are refusing to get it resolved. Mattress Firm has no customer service, buyer beware