We were walking around The Island Sunday, March 15th and my kids wanted to try the free samples offered here. We went inside and were greeted by the employee. My kids were trying to figure out which sample they wanted to try and my 5 year old said he just wanted normal honey. So I asked the employee which ones were unflavored. She very rudely stated that they are ALL unflavored. We were a bit confused because the bottles clearly stated different flavors. I asked "so this one that says orange blossom is not orange blossom flavored?" The employee says "no they are ALL unflavored they are ALL just honey with the ESSENCE of flavors". I definitely picked up on her bad attitude and rude tone of voice but it wasn't until after we left that my partner informed me that he heard her call me a dumb ass under her breath. Right in front of my children. I'm deeply unhappy with the customer service I received this time. I have been to this location many times in the past and never had an issue like this. This employee needs some customer service training ASAP and needs to be taught how to properly answer questions from customers. She completely discouraged me from making any purchases because she made it quite clear she did not want to deal with customers or the questions they may have about the products she is supposed to be trying to sell. read more
