Frustrating experience with incomplete repairs, poor communication, licensing issues, and…read moreundisclosed installation methods. I hired Performance Windows for a full window replacement at my home in Reno. They offered free labor because the home was supposed to be used as a display/advertising house. We financed the project through a third-party lender. From the beginning, there were problems: * The itemized invoice lacked a clear breakdown of materials versus labor. * When I requested the contractor's license, they gave me a Nevada license number belonging to a different company (Sky View Windows and Doors) that was suspended at the time for a DIR violation. They also provided an expired Utah license for the lead installer. After repeated requests and verification through the Nevada State Contractors Board, the Sky View license was eventually reinstated, but the lack of transparency was concerning. * Performance Windows operates mainly as a sales company and uses Sky View as the installation crew. This was not clearly explained upfront. * They did not disclose that they would overlay the new windows onto the old existing surrounding wood frames. When the old windows were removed, this loosened those wooden frames from the wall and created gaps. Those gaps later caused leaks. After installation, multiple repairs were needed: * A sliding door screen needed replacement (this was eventually completed). * A dining room window started leaking after heavy rain. The crew sealed the original wood panel that had been ripped out during the initial install. The sealant had to dry before testing, so I still don't know if the leak is truly fixed. * Bathroom and laundry room windows were supposed to get proper frame replacements. Instead, the installer only cut plastic pieces, which exposed holes. The smaller bathroom windows still do not open fully -- they claim this is "part of their design." * There was also a gap in the flooring caused by the smaller slider door installation. Beyond the repairs, the overall performance of the new windows has been disappointing: * Even though the windows may look better, our house is noticeably hotter than it was with the old windows. * We are now getting bugs coming into the house. Communication and scheduling were consistently poor: * Appointments were missed or delayed. * On one visit, the installer arrived late, a different crew showed up first with no knowledge of the other repairs, and the main installer forgot several items and had to leave mid-visit to buy supplies at Home Depot. * The crew often seemed rushed to finish and leave. While the sliding door screen was eventually replaced, the overall handling of the project has been disappointing. Multiple issues remain unresolved or only partially addressed. The combination of incomplete work, undisclosed installation methods, performance problems, and lack of professionalism made this a stressful experience. I would not recommend Performance Windows. If you're considering them, verify their contractor licensing status independently through the Nevada State Contractors Board, ask detailed questions about their installation method (especially whether they overlay onto existing frames), and get everything in writing before signing.

Despite a clearly marked and posted "No Soliciting" sign on the front door, Brandon from the…read moremarketing team knocked on my door to upgrade my windows. He proposed my "beautiful home" for their advertising campaign. I would be responsible for 50% of the cost, provided I agreed to post a sign in my yard for 6 months advertising their business, wrote up a positive review about their installation and the windows themselves, and agree to have my home photographed for up to a year for their advertising, no compensation to me. I listened to the whole speech without interrupting. He looked at a good time today (during the Holidays) to see when he could send someone over to go over options. I told him I wasn't interested to which he responded "You could have started with that". Read the sign buddy. You wasted your own time knocking on the door and jumping into your sales pitch. I was quiet, polite, and let you do your thing.

Outstanding service at a great price! Peter is professional, punctual, and knows all the ins and…read moreouts of windows. The work was clean, precise, and completed exactly as promised. Communication was excellent from start to finish, and the final results look fantastic. Highly recommend Utah Window Pros if you need reliable window service.

Peter and Ryan are kind, attentive, and knowledgeable. More importantly, they are very easy to work…read morewith. I cannot recommend Utah Window Pros more.

I make it a habit to support local businesses. I will pay more, I will be more patient, and I will…read morego out of my way to make sure that local businesses are supported. Today I entered the store Looking for a piece of glass for my picture frame. One of the shop workers (big brown cowboy hat) was helping a customer. I was patient. I waited. After about 20 minutes she finally acknowledged that I was waiting indicating that she would be right with me. I waited another 10 minutes and then thought maybe I should go wash my car and when I come back maybe it would be more convenient for her. I came back, entered the store, and she was just finishing up with another customer. I stood at the front desk and again waited for just a few minutes when another employee asked if I was being helped. When I said no, the lady and the big cowboy hat told her "I know," The customer she was finishing up with left the store. Then the store worker started tidying up the front desk, putting things away and organizing things here and there. I just didn't have the patience for that. While I think I am generally patient and especially with our local businesses, there was something very much lacking in that customer service interaction today.

They might be a little slow helping a customer but through the years we have lived nearby and have…read morehad a sliding glass door replaced, a picture framed, a windshield crack filled and a skylight installed with very nice, all around service.

We had the magnetic blinds break on our french doors. We thought we would have to replace the…read moreentire french door with both sides. We called Bryson for a quote and he told us we would only need to replace the broken panel. We told him we would do both sides since we wanted the panel slides to match. He gave us a reasonable quote and told us it would take up to 10 days to get the glass in. He called us back within two days and had the entire installation done within an hour. Both sides look great and the magnetic slides are much smoother than what we had before. As you can see, the finished product looks great! I will use him for future purchases and I highly recommend him.

From the owner: Window Replacement. Window Cleaning & Maintenance. Shower Doors & Bathrooms. Entry Doors, Sliding…read moreDoors & French Doors.

We had our siding done by Comfort Home Improvements a little over under a year ago. On the surface…read moreit looked fine but after looking closely at their work it's at best subpar. Outdoor electric plugs were not fitted properly, wires that were previously attached were left hanging, siding was not properly installed and is broken and pulling away from the house in places. The owner Steve has made promises that his guys will be out to fix the problems but no one has come after assuring me three different times that someone will be there. I wish that I would have done better research. This company cannot be trusted!

My new windows are awesome! CHI was easy to work with from ordering to installation. Questions,…read morethey are prompt to answer. Thanks

Good explanation of window e-coating. Helpful during ordering. Ordered windows, which arrived in a…read morecouple weeks. Window installation was quick. They made it look easy. No water in the house despite an ongoing sprinkle.

Called and talked to Saddler the day before. He stated he would come the next day no problem. Never…read moreshowed up or return phone calls! Left Texts and phone messages .. Never received a response. Stayed home all day..what a waste of time. If I could leave a -* I would.

I was a little nervous, because it seemed to good to be true. Hiram was very easy to work with and…read moreprovided the best quote after getting 3 quotes. He is very solution oriented. But the best part was the end product, they didn't treat my house as something to get done so they could get to the next job. The widows replaced, siding, and paint job are wonderful. Huge upgrade from what I had before at a reasonable price. Shop around and you will want Alpine Exteriors.

I made the mistake of signing with someone who rang my doorbell and reminded me of how old and…read moreawful our windows were, and they needed to be replaced. I think I did it out of guilt, but the next day felt terrible. Fortunately, I was able to void the contract and do a search for a better window company. I found it. Alpine Exteriors was by far the best choice. From start to finish, the process was simple, and we have nine great new windows! When we can afford to do the rest, we will definitely go with Hiram Molloy and Alpine Exteriors again.

I hired Shane to remove an exterior wall and extend out our basement into a great room. I felt…read moreconfident in his knowledge and expertise during the estimate process, and was reassured when demo started and structural issues were found but he was able to adjust and revise the plans. The craftsmanship was excellent--my built-in and trim around my windows and doors looks amazing. Shane always wanted to make sure I was happy and he had good suggestions. He was also very quick to respond to any questions I had. He was also very flexible with the add on work I wanted. I took one star off-which maybe is too much because of how happy I am overall-but the project took longer than was originally discussed. I know that's the nature of construction and some of it was subcontractor issues and some of it was the extra work I wanted, but there were a few times where he said he would be working on my house and then would text the day of and say he couldn't come until a few days later. Overall I am extremely satisfied and would hire him again!

Considering a remodel of your home? You have found your construction company! It was a long time in…read morethe making for us and SAC Remodeling was kind, patient and accommodating as we planned over the years. Finally, our design and timing became right for us and we moved forward with our home addition. Shane is on the job site. Plus, it was easy to communicate with him & his team: his wife, daughter, sons and many of his sub-contractors. SAC Remodeling is law abiding, professional, organized, respectful, efficient & considerate of the home owners' needs and wants. We have been so pleased and grateful for our added space in our home! We love it!

UPDATE 9-28-21…read more Valley glass came through and performed the work in a professional manner. Dustin owned the previous issue and solved it personally. While I wish we didn't have to go through so much to get the work done, at the end of the day our issues were resolved. Thank you Dustin for your time and efforts on our behalf.

Took my trailer here to get the window replaced again last month. 2 years ago they did this window…read moretwice after messing it up the first time. Two years it lasted then when trying to open it it just falls out(the glue failed). Now for the last month been battling them to replace it. And they did but somehow they mess it up again. The window didn't even close, after taking it back to have it fixed, the make it close but now the top of the window doesn't seal. After confronting them About it now they don't communicate at all. They communicate like they want to help but provide low quality lazy work. Don't let the friendliness food you they don't do good work